PYMNTS

DECEMBER 27, 2018

Glenn Fodor, SVP and head of First Data Insights, contributed the following piece as part of PYMNTS’ 2018 year-end eBook. Brick-and-mortar’s performance to start the holiday season illustrated physical retail’s ability to encourage customers to spend more per visit. As the U.S.

Data 173

Data Retail eBook Online 173

PYMNTS

DECEMBER 26, 2018

It has been a busy year in the world of mobile commerce, particularly with retail apps. Merchants from grocers to quick-service restaurants (QSRs) and gas stations rolled out new ways for consumers to transact from mobile ordering to scan-and-go checkout in 2018. Apps As Mobile Ordering Tools.

Retail 136

Retail Mobile Miami Dallas 136

PYMNTS

NOVEMBER 10, 2020

The David’s Bridal application was built by Vertebrae , a tech company that specializes in bringing real-world applications to retailing. Vince Cacace , CEO of Vertebrae, told PYMNTS that AR in 3D has become a high-demand technology for all kinds of products and retailers. “We How does it work on me? How does it work in my space?

Retail 261

Retail Technology Training Online 261

PYMNTS

JANUARY 17, 2020

Amazon’s relationships with big brands on their platform is looking quite a bit less healthy than it once was, while Walmart has seen grocery services lose some ground in terms of consumer appreciation, according to a recently released ranking. Big News of the Week: Another Big Brand Break-Up. for smart lighting in 2018.

Branding 139

Branding Retail Meeting Report 139

PYMNTS

NOVEMBER 27, 2019

Restaurants that are driving food innovation with carefully chosen ingredients focused on health are seeking funding to help power their growth. percent in the United States in 2018 to $167 million per Technomic data. percent in the United States in 2018 to $167 million per Technomic data. Its sales increased 22.3

Retail 101

Retail Innovation Las Vegas United States 101

PYMNTS

SEPTEMBER 11, 2019

Virtual reality could have more retailers reach more consumers in the coming few years — in large part by upping the consumer experience. billion for retail and marketing in the year 2022, with revenues from VR initiatives expected to increase by 3,000 percent over the next four years. and Europe by 2022. Amazon VR Push.

Retail 192

Retail San Diego San Francisco Branding 192

PYMNTS

FEBRUARY 11, 2020

To help diners make the best use of their mobile devices to order meals, quick-service restaurants (QSRs) are tapping into mobile innovations. From Dunkin’ Brands to Grubhub , QSRs and ordering platforms are driving innovation with mobile ordering technology. QSRs are expanding their mobile order-ahead capabilities.

Mobile 144

Mobile Innovation Fraud Branding 144

PYMNTS

SEPTEMBER 25, 2019

In a deal that would make it the fourth-biggest restaurant company in the country, Inspire Brands will acquire Jimmy John’s for a price that was not disclosed. Liautaud continued, “Inspire’s long-term approach, culture of innovation and commitment to helping brands grow sets it apart from the rest.”. 24, 2018 ($43.50

Branding 101

Branding Capital Groups Innovation 101

PYMNTS

AUGUST 28, 2020

New Report: Helping Retail Treasurers Navigate The Digital D2C Shift (“How To” Playbook). Not only have retail sales shifted online, but more consumers are buying more of what they want directly from the brand. Report: Helping Retailers Solve The Payments Piece Of The eCommerce Puzzle (Anatomy Of A Consumer Payment Playbook).

Retail 208

Retail Los Angeles San Francisco Online 208

PYMNTS

JANUARY 20, 2020

And, in retail, pharmacy retailers are aiming to help consumers manage chronic diseases as well as their overall health and wellness through new experiences. Data: 2,500: Square footage of “Village Medical at Walgreens” branded clinics. million : Value of healthcare providers’ 2018 unreimbursed and uncompensated care costs.

Atlanta 131

Atlanta Innovation Retail Data 131

PYMNTS

DECEMBER 19, 2019

And retail is getting more personal as the year winds down, as evidenced by the world of QSRs, while potential trendspotters are reimagining the bar experience without alcohol. 300: Minimum number of brands enabled by personalization platform operator Dynamic Yield. 0.8%: Share by which alcohol consumption declined in 2018.

Mobile 130

Mobile Innovation Data Branding 130

PYMNTS

JUNE 7, 2019

Luxury fashion brands like Christian Dior, Louis Vuitton and Gucci are upping their social media game, especially on Instagram, and pouring real money into efforts to court young shoppers, according to a report by Reuters. With cash to spend, luxury brands are flying ahead of the competition.

social media 122

social media Branding Video Groups 122

PYMNTS

MARCH 1, 2019

looks to improve the channel mix of its eponymous brand and shutter specialty stores, the retailer beat analysts’ earnings estimates but fell short on top-line revenues for the fourth quarter of 2018. The retailer reported revenues of $4.62 The company’s Athleta brand notched another year in market gains.

Retail 116

Retail Branding Marketing Company 116

PYMNTS

JULY 28, 2017

Over the last few years, chatbots have taken the retail space by storm, helping to automate several key aspects of customer service. With 100,000 branded chatbots and growing on Facebook Messenger alone, it doesn’t appear that chatbots have any intention of going away any time soon. Are they helping or hindering?

Retail 179

Retail Case Study Customer Experience Technology 179

PYMNTS

JANUARY 14, 2019

It looks like we can finally have a serious conversation about the impending collapse of physical retail in the U.S. All it took was a 160-year old retailer and a $34 billion kick in the stomach to the retail sector to get everyone’s attention. retailer, Sears, which found itself standing at Chapter 7’s front door.

Retail 198

Retail Online Mobile Data 198

PYMNTS

DECEMBER 31, 2018

Matt Redwood, head of self-service at Diebold Nixdorf , contributed the following piece as part of PYMNTS’ 2018 year-end eBook. There has been an assumption that if SCO is installed, customers will use it, and the retailers will shave costs. Ubiquitous smartphone use has changed the way consumers engage with brands. In the U.S.,

Innovation 150

Innovation Retail eBook Branding 150

PYMNTS

OCTOBER 23, 2019

As more retailers try to get more shoppers into their stores – not everything is about eCommerce, after all – new technologies are playing a big role. Many retailers use beacons now, but they’re almost always hidden,” that report said. Many retailers use beacons now, but they’re almost always hidden,” that report said.

Innovation 101

Innovation Mobile Retail Regional 101

PYMNTS

FEBRUARY 24, 2020

The one thing we all have to learn: it is not about the innovations themselves. We get very excited about our innovative capabilities, and we are extremely proud of all of our IP and patents in this area. Those innovations have illumination that there is value here beyond a great light,” said Karner.

Innovation 221

Innovation US Data Examples 221

PYMNTS

FEBRUARY 19, 2019

Those who work in and around high tech and innovation are lulled into a narrative about progress being on a march ever forward, rarely slowing, never stopping and certainly never turning around and marching in the wrong direction. . Even worse, it’s having an impact on how quickly their innovations can get to market.

Innovation 160

Innovation Fintech Marketing Study 160

PYMNTS

JULY 27, 2020

“Given the seismic shift to digital, the COVID-19 pandemic is forcing retail to achieve innovation in three to six months that would otherwise have taken three to five years. The pandemic has brought uncertainty to many businesses, but at the same time, it has sparked innovation,” said Ro Bhatia , chief operating officer at sticky.io.

Apple 206

Apple Branding Innovation Retail 206

PYMNTS

FEBRUARY 13, 2019

During this time, retailers and tech companies are bringing integrated shopping experiences into the sites and apps where consumers spend the most time. Retailers, then, can make the sale in the moment — with the help of contextual commerce. And eCommerce retailers are launching live content of their own.

social media 139

social media Innovation Google Retail 139

PYMNTS

OCTOBER 16, 2018

In a bid to serve customers through digital channels, quick-service restaurants (QSRs) are rolling out new innovations. Such offerings can help QSRs bring in customers: According to the PYMNTS Restaurant Readiness Index , 62 percent of consumers said the availability of digital innovations would make them more likely to visit in the future.

Innovation 183

Innovation Mobile Branding Maryland 183

PYMNTS

DECEMBER 4, 2019

The holiday season is the time for nostalgia and tradition, and that is the case here at PYMNTS, where even amid our coverage of the newest retail trends, we sometimes get the warm-and-fuzzies. It led us to wonder, going into the heart of the fourth quarter and then into 2020, about the status of that old standby, the retail catalog.

Retail 133

Retail Online Trends Examples 133

PYMNTS

SEPTEMBER 3, 2018

Here at PYMNTS our resident expert in thinking outside of the lines as laid out by conventional wisdom is Karen Webster — and summer 2018 has been a particularly good time for drawing long and unexpected lines way outside the box, and into a rapidly changing future. Retailers are where these consumers go to find these new products.

Innovation 100

Innovation Branding Retail Regulation 100

PYMNTS

APRIL 9, 2019

eCommerce innovators are offering plant-based nutrition beverages designed for baby boomers and their parents with the help of the subscription business model. On Perennial’s website, the company seeks to make its brand purpose front and center. While there has been some innovation in cleaner label brands in non-dairy milk (e.g.

Branding 156

Branding San Francisco Innovation Groups 156

PYMNTS

APRIL 12, 2018

Through the arrangement, Crate and Barrel will pair with Synchrony on a private label credit card as well as a new dual-branded card, the companies said in an announcement. “In The new Synchrony-backed credit cards are expected to be released later in 2018.

Branding 109

Branding Cards Customer Experience Tools 109

PYMNTS

SEPTEMBER 16, 2019

According to the new PYMNTS Order To Eat Tracker , the volume of mobile app orders rocketed 130 percent from 2016 to 2018, and the overall mobile order market value is set to reach $38 billion by 2020. And digital innovators are devising new ways to deliver food to consumers.

Innovation 192

Innovation Mobile Groups Indiana 192

PYMNTS

AUGUST 23, 2019

Online furniture retailers are stepping further into the world of physical retail with permanent brick-and-mortar stores. The new location comes with a digital innovation, the Wayfair Home Bar, which helps customers visualize how Wayfair’s products fit into a room. Retail furniture is no stranger to the brick-and-mortar world.

Retail 109

Retail Boston Kentucky New Jersey 109

PYMNTS

DECEMBER 15, 2017

Retail isn’t all about taking people’s money. Today, it’s also about telling a story and building an experience that makes customers want to shop with the brand again. Yet luxury brands have been slower than most other retailers to embrace digital innovation – for storytelling or for anything else.

Retail 129

Retail Branding Mobile Tools 129

PYMNTS

OCTOBER 11, 2018

Consumers expect fast, efficient service that barely requires them to look up from their smartphones, and the modern QSR needs to innovate accordingly. and Canada, plus the innovation cues it’s taking from outside the restaurant industry. Attention To Innovation. This is where we are in QSR. Revamping The Loyalty Program.

Innovation 158

Innovation Mobile Online Customer Experience 158

PYMNTS

AUGUST 2, 2019

Emerging direct to consumer brands (DTC) are not the only companies entering the world of brick-and-mortar: Birkenstock , whose historical roots date back to the 1700s, recently opened its second retail store in the United States. The Venice Beach, California location follows the opening of the brand’s first company-owned U.S.

Retail 101

Retail United States US New York City 101

PYMNTS

APRIL 25, 2018

Restaurant Brands International posted strong first-quarter results, buoyed by strong sales growth at Burger King. our sales growth was a result of impactful marketing, product innovation, and our consistent strategy of maintaining a menu that is balanced across price points,” Schwartz said in the call. Innovation Through Technology.

Branding 100

Branding Innovation Strategy System 100

PYMNTS

MARCH 11, 2020

The advance of Amazon’s cashierless technology is not a new story to the retail beat as of 2020. We’re not trying to replace them,” Cameron Janes, vice president of Amazon’s physical retail division, told CNBC. “I Have other retailers signed on with the service? We’re not trying to be Whole Foods.

Retail 130

Retail San Francisco Technology Data 130

PYMNTS

JULY 23, 2019

Today, Lam said her concept is a “vegan and gluten-free lifestyle brand and baking mix company that gives back.” (The These shoppers also want to support brands that are making a difference — or a brand that has more than just a product. It also has an email marketing strategy and does festivals to gain brand recognition.

Branding 140

Branding Comparison Community Marketing 140

PYMNTS

FEBRUARY 21, 2020

Brick-and-mortar retailers are teaming with fashion resale platforms as they support the circular fashion economy. The move comes as 56 million women bought secondhand products in 2018, which is nearly half of the entire female U.S. Specialty Brands President Mark Breitbard said in an announcement. Gap Inc. ,

Retail 130

Retail South Carolina Virginia Branding 130

PYMNTS

NOVEMBER 22, 2018

There isn’t a lot of room to really innovate the Thanksgiving turkey. It’s 2018, after all, and there are now many new ways to prepare a turkey and new gadgets help with that preparation. So is this innovation worth investigation? And, as of 2018, there are all kinds of contenders offering up all sorts of options for that.

Innovation 168

Innovation National New York Maine 168

PYMNTS

MAY 16, 2019

The trouble with direct-to-consumer (DTC) brands is that the name belies how hard it actually is to reach and recruit the consumer. This is particularly hard for unknown emerging brands — and it gets exponentially harder the more crowded the field gets with competitors.

New York City 158

New York City Innovation Branding New York 158