PYMNTS

APRIL 7, 2017

Amazon recently focused a bit of attention on smoothing out one of the rougher patches marring user experience and accessibility. Amazon recently fixed an early point of friction: the requirement that users enable Alexa’s skills via smartphone or web browser before they can use them. Here’s what we mean.

Google 101

Google User Experience Apple Retail 101

William Mills

MAY 11, 2016

William Mills Agency and Beyond the Arc will be live blogging at FinovateSpring 2016. Chip card reader for when customers are shopping online to improve security. Integrate with any online merchant site. Customers can store all of their online profiles in one secure location to improve user experience.

Video 40

Video Mobile social media Analytics 40

PYMNTS

AUGUST 14, 2018

Plus, with Amazon increasingly invested in producing private-label goods of their own, there is for some retailers a concern that selling on Amazon puts them at risk of being in direct competition with an Amazon private-label brand down the line. billion in 2016. That was up more than 8 percent from a previous record of $8.4

Retail 100

Retail Branding Course US 100

PYMNTS

DECEMBER 14, 2016

And the digital shoppers are winding down the last few days of online shopping before the window slams shut on the possibility of a Christmas Eve delivery. According to VisaNet data, we expect to see an 18 percent growth in online spending this holiday season, up from 16 percent last year,” Visa noted.

Online 100

Online Retail User Experience Data 100

PYMNTS

OCTOBER 24, 2016

The 23 percent of users trying Apple Pay in June 2016 represents an upward trend instead of the decreasing percentage revealed in the two previous PYMNTS Apple Pay studies. The appeal of design and positive user experience goes on to influence a consumer’s likelihood to complete a transaction.

UX 100

UX Mobile Apple Trends 100

PYMNTS

MARCH 17, 2017

Research published in The Harvard Business Review in September 2016 predicted that this ability to “reshape retail” would power as much as $30 billion in AR and VR investments from retailers by the end of the decade. Already, retailers like Converse, De Beers and Wayfair, among other big brands, have embraced the new technology.

Retail 102

Retail Online Technology National 102

PYMNTS

NOVEMBER 26, 2019

PYMNTS’ Credit Union Innovation Index found that CU members may not prioritize the latest technologies as much as bank and FinTech customers do, but they still value easy-to-use mobile apps and online capabilities. SAFE has been delivering on-demand experiences since 2016, when it launched a targeted marketing function on its mobile app.

Marketing 131

Marketing Sacramento Data Mobile 131

NCR

JUNE 29, 2016

Coming of age during the last recession and being subjected to the barrage of headlines about financial executives misbehaving, many Millennials are distrustful of established financial brands and institutions. are in the bottom 10 of the least loved brands by Millennials. Social marketing to remake bank brands. 75% of U.S.

Millennials 45

Millennials social media User Experience Branding 45

NCR

APRIL 16, 2018

What this means is that any bank hoping to succeed in the region must have not only a strong brand, but a clear plan to distinguish itself by achieving high standards in customer experience. The United Arab Emirates (UAE) is one key market where this trend of overbanking is particularly notable. .” Image: mdgomes via iStock.

Digital Banking 49

Digital Banking Regional Customer Experience Industry 49

PYMNTS

DECEMBER 30, 2016

PYMNTS consulted 21 payments executives from across the industry to share their insights on the biggest takeaways from 2016 as part of the “Payments 2016, The Year Of…” eBook. Payments 2016: The Year Of Omnichannel Commerce. So why was 2016 the year omnichannel commerce came to fruition? The Future Is Now.

Payments 131

Payments eBook Trends Big Data 131

PYMNTS

JUNE 27, 2016

Source: PYMNTS.com/InfoScout 2016. More people own iPhone 6/6S phones now, so the pool of potential users is larger – as are the number of places that it can be used. That’s an insight that we first observed in March 2016, but it appears to be more than an aberrant data point. Let’s start with some good news, sort of.

Apple 165

Apple Mobile Cards Payments 165

William Mills

SEPTEMBER 7, 2016

William Mills Agency will be live blogging at Finovate Fall 2016. 09:47 am Finovate Fall 2016 Day 1 Recap. End of Day 1, check back later today for our video recap of Finovate Fall 2016! Integrated with major retailer API’s like Amazon, eBay, Best Buy and several other aspirational brands. William Mills and K.T.

Mobile 40

Mobile Cards Fraud Data 40

PYMNTS

APRIL 25, 2016

14, 2016, any bank that issues a Visa-branded card must give cardholders the option to register for alerts related to any card and card-not-present transactions, international cross-border transactions, and transaction amounts that an authorized cardholder has specified based on some transactional limit. Effective Oct.

Fraud 100

Fraud Cards Branding User Experience 100

PYMNTS

JANUARY 2, 2017

In 2016, the PYMNTS.com Tracker series kept tabs on practically everything within the payments and commerce ecosystem, from A to Z (that’s ACH transfers to Ziosk). Winding down the year, the most recent Trackers examined just what it takes to get all those Christmas presents ordered online to loved ones across borders.

Retail 123

Retail Millennials blockchain Mobile 123

PYMNTS

MAY 5, 2016

Apple has taken the single-channel approach, driving the user experience primarily from its iOS. Android has adopted an open platform approach, which allows brands and the tech-savvy users of the world to customize the payments platform to function within their applications.

Mobile 100

Mobile Samsung Payments Apple 100

CB Insights

OCTOBER 31, 2019

In 2016, chatbots were all the rage. There are many reasons why chat didn’t take off in 2016. Customer journey: Using chat to get people from online to brick-and-mortar. In 2016, virtually all of the world’s biggest tech companies were announcing competing chatbot projects. The chatbot movement gains momentum.

Industry 78

Industry Examples Tools Retail 78

CB Insights

OCTOBER 3, 2017

In order to carve out a niche for themselves, startups are now forming direct relationships with their customers through the use of product personalization, subscription options, and through a laser focus on user experience. At the current run-rate, deals in 2017 are on track to reach a new high of 52, up 41% from the 37 seen in 2016.

Capital 54

Capital Nebraska Examples San Francisco 54

William Mills

MAY 9, 2018

Fiserv is highly regarded for its leadership and innovation, and award-winning solutions for mobile and online banking, payments, risk management, data analytics and core account processing. Info: Covered Security acts as a personal security assistant looking out for your online life. Founded: January 2016. Brian Milas.

Security 40

Security Samsung Strategy San Jose 40

Fintech Labs Insights

JANUARY 19, 2017

Additionally, Liferay DXP ensures that the FI is able to deliver a consistent, digital experience from the PC to mobile “right through the front door of a brick and mortar location,” Nakamura said. Customer Experience Manager, demonstrating the Liferay Digital Experience Platform at FinovateFall 2016.

Data 12

Data Customer Experience User Experience System 12

Fintech Labs Insights

MAY 25, 2017

. “We are still finalizing the development of our solution to provide our future users with the best possible digital banking solution,” Pulikiewicz said, adding “We have come a long way in a short time already and we are tremendously motivated to go even faster and keep ourselves continuously (focused) toward customer success.”

Digital Banking 20

Digital Banking Fintech Groups Analytics 20

CB Insights

OCTOBER 10, 2017

An explosion of new consumer finance brands is transforming how people save, spend, and manage their money. The app, known for free mobile stock trading, hit 1 million active users in a year — and today Robin Hood is at over 2 million, adding about 140,000 new users every month. In aggregate, they command $1.3

Tools 78

Tools Millennials US Maine 78

CB Insights

MAY 15, 2019

Key people: Chris Curtin, Chief Brand & Innovation Marketing Officer; Shiv Singh, Senior Vice President of Innovation & Strategic Partnerships. Founded: 2016. This brainchild from the Lab offers a way to modernize the traditional retail banking experience. Founded: 2016. Visa — One Market Center. Founded: 2013.

Innovation 78

Innovation blockchain Technology Groups 78

PYMNTS

JULY 26, 2016

If Goldman Sachs’ online lending platform was a Hollywood movie set for release, last week’s announcement would be more akin to a 15-second teaser trailer meant to get your attention about the film than a fully produced two-minute mini-plot summary meant to get you to buy a ticket. They also want a high-quality user experience.”.

Lending 100

Lending Online Innovation Retail 100

Gonzobanker

DECEMBER 19, 2016

What words describe 2016 GonzoBankers? So it’s time to light a fire, grab a big tumbler of Scotch and rest up for a busy 2017 as you experience one of the holiday’s greatest traditions: the annual GonzoBanker Awards. We hope you enjoy our take on the good, the bad and the bigly of 2016. . THE BANKING AWARDS.

Utah 60

Utah System Community Marketing 60

Gonzobanker

DECEMBER 19, 2016

What words describe 2016 GonzoBankers? So it’s time to light a fire, grab a big tumbler of Scotch and rest up for a busy 2017 as you experience one of the holiday’s greatest traditions: the annual GonzoBanker Awards. We hope you enjoy our take on the good, the bad and the bigly of 2016. . THE BANKING AWARDS.

Utah 60

Utah System Community Marketing 60

PYMNTS

DECEMBER 11, 2017

But why then, you might ask, are so many pure-play eTailers, whose target audience is the millennial — like The RealReal and Rent The Runway , new marketplaces like OfferUp , deal aggregators like Groupon , alt lenders like SoFi and alt lending platforms like LendingTree — buying pricey blocks of airtime on CNN and CNBC to promote their brands?

Millennials 109

Millennials Video Maine Operations 109

Fintech Labs Insights

DECEMBER 5, 2016

Speaking at FinovateFall 2016 in September, Daon President of the Americas Conor White asked attendees about their own experience with cart abandonment online. Pictured: Conor White, President of the Americas for Daon, demonstrating IdentityX at FinovateFall 2016. More than 92% of users prefer biometrics over passwords.

Security 12

Security Mobile Technology Virginia 12

CB Insights

APRIL 3, 2018

Consumer channels: online vs in-store. Bridging online and offline retail. E-commerce giants Amazon and Alibaba are may use big data and AI to implement end-to-end solutions that focus on the overall retail experience (both online and offline). Consumer channels: selling online vs in-store. online solutions.

Retail 78

Retail Online Branding Strategy 78

CB Insights

DECEMBER 14, 2017

In the process, these brands, spanning everything from detergent to sneakers, are radically changing consumer preferences and expectations. These well-positioned startups are not just competing with some of the biggest retail brands in mattresses, razors, shoes, and more, by launching their own brands.

Video 78

Video Branding Company Strategy 78