The Financial Brand

AUGUST 5, 2015

Financial institutions with the right content marketing strategy can build relationships with Millennials that will reap rewards later.

Millennials 25

Millennials Marketing Marketing Strategies Strategy 25

Celent Banking

JUNE 17, 2015

First, consider some of the challenges of the traditional branch for the modern, digital consumer: Branches suffer from lack of talent availability. Yet mobile is driving “right time, right place, instant” contextual interactions, and consumers are increasingly expecting this level of service.

Video 195

Video Customer Experience User Experience Training 195

Independent Banker

FEBRUARY 16, 2015

Mobile deposit capture, until now, has been a consumer phenomenon. However, there are more checks in the business market than in the consumer market, and banks are going to start offering mobile deposit services that are unique to the needs of that channel.

San Diego 101

San Diego Mobile ATM Trends 101

The Financial Brand

OCTOBER 6, 2015

The opportunity to segment, personalize and automate email marketing is huge… only if financial institutions can wrangle their data securely.

Data 22

Data Marketing Security Analytics 22

The Financial Brand

AUGUST 31, 2015

Retail financial institutions must leverage their data and digital technologies to optimize the experience across channels and devices.

Marketing 25

Marketing Retail Data Technology 25

Abrigo

MAY 20, 2015

It’s not just the technology industry that is constantly evolving – many other industries must also remain adaptable to the changing landscape of the American consumer. Then the marketers must promote that message to both existing and potential customers. One such industry is banking.

Apple 174

Apple Comparison Mobile Innovation 174

Celent Banking

SEPTEMBER 9, 2015

Banks become a utility on the backend, essentially forced by the market to provide the necessary regulatory requirements and accounts for nonbank disruptors. Banks can´t be everything to their customers, and there´s a healthy stream of market entrants trying to chip away at the banking value chain. Banks lose that value chain.

Millennials 212

Millennials Fintech Bitcoin Industry 212

The Raddon Report

APRIL 28, 2015

Profile of the Consumer Credit Market.

Marketing 13

Marketing 13

SWBC's LenderHub

JUNE 9, 2015

Email marketing is a great and cost-effective way to reach your target audience—both prospects and current customers for cross selling opportunities. No, really— 66% of consumers have reported that they've made a purchase as a result of an email they received. When done correctly, it can yield astounding results.

Marketing 98

Marketing Report 98

Celent Banking

SEPTEMBER 22, 2015

It’s usually a good temperature read of where the market is and what banks are thinking about. Finances can be complicated; most people aren´t good at managing money, and according to Celent research , consumers still prefer to speak to a human for important money matters. PFM used to be hot, now it barely makes an appearance.

Trends 177

Trends Mobile Tools Retail 177

CFPB Monitor

JANUARY 29, 2015

The CFPB launched the new tool earlier this month, in conjunction with its highly publicized report that found nearly half of consumers do not shop among multiple lenders before applying for a mortgage loan. The CFPB did not provide an opportunity for comment on the tool, thereby undermining the credibility of the project.

Tools 111

Tools Comparison Community Bank Lending 111

CFPB Monitor

MARCH 13, 2015

In its Winter 2015 Supervisory Highlights , which covers supervision work generally completed between July and December 2014, the CFPB highlights legal violations resolved using non-public supervisory actions involving debt collection, consumer reporting, overdraft practices, mortgage origination, and fair lending. Consumer reporting.

Report 101

Report Lending Compliance Regulation 101

Abrigo

JUNE 17, 2015

The report, from the Federal Reserve Bank of Kansas City , stated that demand could remain high since futures markets for fall crops show prices are likely to remain low because of the potential for another record harvest. The challenge is that market conditions in this type of lending tend to be volatile. Production costs 3.

How To 150

How To Kansas City Lending Analysis 150

Celent Banking

JANUARY 28, 2015

This is what we learned: On enabling consumers: Apple sold over 74 million units of phones, mostly iPhone 6/ 6+, which is ~9 million more than expected by the investment analysts. Yesterday Apple announced its results for Q1 2015: revenue of $74.6 This matters to Apple Pay, as the new phone is a prerequisite to be able to use Apple Pay.

Apple 152

Apple Mobile Course Retail 152

Gonzobanker

JULY 7, 2015

Yet while the demos and screen shots at events like Finovate have provided fascinating fodder regarding the future of digital banking, the FACTS show that these buzz-worthy players have had infinitesimal impact on market share. The strategy to put a consumer-friendly face on the bailed-out GMAC is working. What’s Next?

Digital Banking 114

Digital Banking Industry Capital Strategy 114

CFPB Monitor

JUNE 25, 2015

The CFPB has published notices in today’s Federal Register seeking comments on the following information collections: “Consumer Response Government and Congressional Boarding Forms.” ” Comments are due on or before July 27, 2015. ” Comments are due on or before July 27, 2015.

Survey 75

Survey National Data Marketing 75

SWBC's LenderHub

JULY 15, 2015

You probably already use surveys to track your financial institution's performance or to analyze your market, but are you really getting the most out of them? Today, most surveys are overlooked by consumers, with low completion rates preventing companies from getting the information they need.

Survey 89

Survey Marketing Company Management 89

Banking 2020

JULY 23, 2015

Want to woo consumers? More and more professionals in the financial industry are finding that tips and tricks from that old Psych 101 class hold true when it comes to working with consumers and customers. Think about it: Consumer behavior is a term that describes how consumers think, feel and react.

Survey 72

Survey Marketing Industry Groups 72

CFPB Monitor

APRIL 1, 2015

However, in the Federal Register notice announcing the Toolkit’s availability, the CFPB encourages all market participants (such as realtors) “to provide the [Toolkit] to consumers at any other time, preferably as early in the home or mortgage shopping process as possible.” Define what affordable means to you.

Payments 109

Payments Taxes Online Cards 109

Celent Banking

JUNE 5, 2015

A highlight of my year is the Boulder Summer Conference on Consumer Financial Decision Making put on by the Leeds Business School’s Center for Research on Consumer Financial Decision Making. Why consumers make illogical (or even harmful) financial decisions is the general theme of the conference. What did I mean? not always.

Conference 163

Conference Taxes User Experience Nebraska 163

Celent Banking

OCTOBER 21, 2015

Our friends at PaymentsUK have released their latest forecasts , the ever excellent UK Payments Market 2015. The table provided (and replicated below – the link above has a better quality version) shows that, for consumers at least, cards continue to drive the growth. Number of annual consumer payments made per adult.

Payments 153

Payments Examples Mobile Cards 153

CFPB Monitor

AUGUST 25, 2015

We have previously blogged about the comment letter concerning the CFPB’s March 10, 2015 Study on consumer arbitration that we submitted to the CFPB on behalf of the American Bankers Association, the Consumer Bankers Association and The Financial Services Roundtable. Kaplinsky and Mark J. 5512(c), failed to do so).

Study 83

Study Survey Virginia Policies 83

CFPB Monitor

MAY 12, 2015

The complaint seeks redress for harmed consumers, civil money penalties, and injunctive relief. is described in the complaint as offering a program called the “Interest Minimizer” under which most consumers who enroll divide their monthly payments in half and remit their payments to Nationwide every two weeks.

Company 89

Company Payments California Online 89

CFPB Monitor

OCTOBER 12, 2015

The CFPB has announced that its Consumer Advisory Board will meet on October 22, 2015 in Washington, D.C. The meeting, at which Director Cordray is scheduled to give opening remarks, will include a discussion of arbitration, trends and themes in the marketplace, and reaching limited English speaking consumers.

Meeting 73

Meeting Washington Trends Regulation 73

CFPB Monitor

FEBRUARY 23, 2015

.” He also stated that a “fixed-schedule approach would fail consumers by focusing precious resources on potentially less severe problems, when larger, more pressing consumer protection issues awaited their turn.” First, the CFPB focuses on risks to consumers rather than risks to institutions.

Policies 78

Policies Leadership Regulation Marketing 78

CFPB Monitor

OCTOBER 14, 2015

He also observes that a ban on the collection of time-barred debt could have unintended consequences for consumers beyond the “obvious economic effect of leading to increased interest rates and a reduction in lending volume, especially for higher-risk consumers.” Each of these steps requires careful analysis.”

Regulation 78

Regulation Analysis System Lending 78

Banking 2020

FEBRUARY 5, 2015

The market has become somewhat saturated with perspectives on the topic but many forget the most important character: the customer. It’s crucial that as financial institutions are changing mindsets and evolving business models they don’t lose sight of the needs of today’s banking consumers.

Marketing 76

Marketing 76

CFPB Monitor

OCTOBER 8, 2015

The residential mortgage settlement service industry has been asking the CFPB for guidance on the legality of marketing service agreements (MSAs) under RESPA. Andreano, Jr. When questioned on the issue last week at a House Financial Services Committee hearing , Director Cordray indicated that the CFPB would issue guidance.

Marketing 90

Marketing Industry Compliance How To 90

CFPB Monitor

JULY 29, 2015

As we have previously blogged , the Toolkit has been redesigned to explain to consumers how the Loan Estimate and the Closing Disclosure work, and how the two documents interact during a home loan purchase. Lenders must deliver or mail the Toolkit to consumers no later than three days after receipt of an application.

Lending 65

Lending Marketing Company 65

CFPB Monitor

JANUARY 15, 2015

In a report released on January 13, 2015, the CFPB announced that nearly half of consumers do not shop among multiple lenders before applying for a mortgage loan. Its findings rely on responses gathered from roughly 1,900 consumers who took out home-purchase mortgages in 2013. Richardson and Richard J. Andreano, Jr.

Report 78

Report Survey National Tools 78

CFPB Monitor

FEBRUARY 25, 2015

His prepared remarks focused on the familiar theme of “the four Ds” that create obstacles for consumers in the financial services marketplace–deceptive marketing, debt traps, dead ends, and discrimination. ” He also indicated that the CFPB has been seeking input from state AGS and the FTC.

National 69

National Regulation Lending Resources 69