PYMNTS

MAY 16, 2018

Perusing through social media platforms like Instagram, Jessie Zeng came to a realization: Followers wanted to know where they could buy the clothing worn by their favorite celebrities or influencers, but their requests often went unanswered. Fashion Through Social Tagging.

social media 101

social media Trends Customer Experience Study 101

PYMNTS

DECEMBER 17, 2020

And of course, what kind of retail excursion would it be if it didn’t also include a “best-in-class” eCommerce experience that can seamlessly turn those impulse discoveries into actual purchases? Shop Party for the win!” model Martha Hunt Tweeted after her first “super easy” experience with the new app.

Trends 203

Trends Video social media Los Angeles 203

PYMNTS

JULY 7, 2020

Now there’s the Retail Industry Leaders Association (RILA) asking for help with mandating mask guidance regulations to protect store personnel. Social media has been full of news of anti-maskers wrecking displays – and weeks ago, even attacking a store clerk because of regulations requiring them to mask up inside stores.

Retail 151

Retail Groups social media Policies 151

PYMNTS

NOVEMBER 14, 2019

Luxury brand Burberry has teamed up with Tencent in China to offer a “social retail” store to take advantage of China’s online shopping trend and capture more of the luxury market in the country, according to a report by Reuters. .

social media 110

social media Retail Branding Trends 110

PYMNTS

OCTOBER 9, 2019

Social media is taking a lot of fire these days, whether the issue is “fake news” or data privacy or just the time-wasting tendencies of many users. But social media is also driving retail innovation, and those trends are going to help shape commerce in the all-important fourth quarter and beyond into the 2020s.

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social media Retail Tools Examples 118

PYMNTS

JULY 31, 2020

The fashion Industry is seen as one of the most competitive markets where something which is trending today may find itself in the corner the next day.”. There has been increased demand for AI in the fashion industry, according to Infoholic, partially due to social media and the rise of influencers.

Retail 165

Retail social media Analytics Trends 165

PYMNTS

FEBRUARY 25, 2020

Retailers are facing a personalization paradox. Recent studies are showing counter trends right now that are proving the adage that consumers want what they want — even if it’s a contradiction. Other surveys reinforce the need for personalization at retail. But it also shows that privacy is paramount.

Retail 202

Retail social media Study Security 202

PYMNTS

DECEMBER 30, 2019

The move seems to be working, as many restaurants have lengthy waiting lists, and are popular on social media. Eating at a top-notch brand like Zwilling is something that is worth taking pictures of, posting on social media and waiting to get a ton of likes.”. Luxury brands like Mercedes and Tiffany & Co.

Retail 130

Retail social media Branding Trends 130

PYMNTS

SEPTEMBER 21, 2020

These moves seem logical for consumers who have been barred from visiting brick-and- mortar retailers or who are wary of contact with cashiers or payment terminals due to the potential for viral transmission, but they are also likely to have a dramatic impact on the future of digital and in-store commerce. The rise of omnichannel .

Retail 243

Retail Online social media Mobile 243

PYMNTS

MARCH 30, 2020

Consumers shopping in droves via eCommerce channels is hardly a piece of breaking news — for the better part of a decade, that has been obvious to anyone watching the retail space. They are, Fiserv Senior Vice President of Retail Solutions John Nicola told Karen Webster in a recent conversation — and in great numbers.

Retail 177

Retail social media Millennials Branding 177

PYMNTS

NOVEMBER 26, 2019

Luxury and upscale retail are undergoing some significant changes as the holiday shopping season kicks off and a new decade approaches. The retailer recently delivered earnings that beat analysts’ expectations for the recently completed financial quarter, even as its net sales declined year over year. Social Retail.

Retail 131

Retail Online social media United States 131

PYMNTS

JUNE 2, 2020

Another month of the pandemic and another first of the month when retail lease payments are due. As the crisis enters its fourth month, counting March, two new earnings reports indicate that about 60 percent of retailers are paying their rent — with a few very notable exceptions. percent of retail rent was collected, compared to 48.9

Retail 130

Retail Report Payments Maryland 130

PYMNTS

AUGUST 30, 2017

Although it’s no secret that social media platforms such as Snapchat , Facebook and Instagram have a strong affect on fashion trends, it may be surprising to see just how robust that impact actually is. How Does This Trend Shape Retail? Capturing Gen Z.

social media 155

social media Report Study Trends 155

PYMNTS

JANUARY 13, 2020

Fitness and wellness are helping to change the face of retail in 2020. For starters, the health and wellness trend keeps gaining steam, and there is little doubt that younger consumers will keep that going. Innovation is also taking place within retail brick-and-mortar pharmacies. Clinic Trend. A looming doctor shortage.

Retail 146

Retail Houston social media Trends 146

PYMNTS

OCTOBER 21, 2019

Retail chain Destination Maternity reportedly filed for bankruptcy on Monday (Oct. According to CNBC , the retailer is “buckling under the weight of an onerous debt load and struggling to compete with better capitalized competition.” The company owns 458 stores in the U.S., Larger Trends. billion in 2013, representing a 2.10

Trends 101

Trends Retail social media Online 101

PYMNTS

FEBRUARY 11, 2019

Amid great technological change, health and beauty retailers are developing strategies to drive innovation. In some cases, retailers are using social media tools such as Instagram to post promotions and product tutorials — or interact openly with consumers about their offerings.

Innovation 166

Innovation Retail social media Apple 166

PYMNTS

MARCH 18, 2020

In normal times consumers look for three things from a retailer: price, product and location. In fact, a pre-crisis PwC report showed that 14 percent of respondents said trust in a brand is the number one reason (other than price) why they shop at a retailer. What do consumers want from retailers now?

Retail 153

Retail Branding social media Online 153

PYMNTS

NOVEMBER 11, 2016

Retailers are optimistic about prospective sales and growth into 2017 by means of holiday deals, according to the American Express Holiday Growth Pulse survey — one of 1,502 small and middle-market businesses across various industries. Here are some key findings, trends, and factoids.

Retail 115

Retail social media Survey Marketing 115

PYMNTS

JANUARY 30, 2020

So-called fast fashion has been a big player in retail for years, but that part of the commerce-and-apparel world is facing some serious challenges. The bankruptcy filing was a dim commentary on a trend that largely appealed to young women, and which has sat high in the world of retail for a good decade or more.

Retail 142

Retail New York City New York social media 142

PYMNTS

JANUARY 20, 2020

New evidence of that — part of the broader trend of the existential changes in the world of brick-and-mortar retail, changes that are gaining more focus this month — comes from reports that stationery chain Papyrus is closing up shop. The chain had since expanded to some 260 or so retail locations. Total retail growth was 3.8

Retail 183

Retail Millennials Cards social media 183

PYMNTS

AUGUST 23, 2019

Online marketplaces for everything from retail goods to travel services to hospitality need to ensure a quick and easy way for both buyers and sellers to transact with each other— or risk losing both sides to a waiting host of competitors. For more on this and other news in the platform economy, visit the Playbook’s News and Trends section.

Millennials 165

Millennials Trends Meeting social media 165

PYMNTS

OCTOBER 12, 2016

And that, according to new data released by the National Retail Federation , is precisely the point, as Halloween is a less “traditional” holiday than most and therefore more open to different interpretations for how to celebrate it. The NRF also believes that social media is largely fueling the costume trend, as 28.4

Retail 100

Retail Trends Millennials National 100

PYMNTS

DECEMBER 15, 2020

Keeping consumers invested and engaged is an eternal challenge for retailers. Merchants must constantly reevaluate their customer-targeting efforts to suit the latest commerce developments, and many are pivoting from brick-and-mortar advertising to focus their outreach online or via social media channels.

Payments 236

Payments social media Branding Study 236

PYMNTS

AUGUST 13, 2019

For fans of retail or marketing history — or just fans of how people communicated in the past — reading old magazine and newspaper advertisement from, say, before the 1960s can be fun and illuminating. Already, retailers, telecoms and others are mapping out that 5G AR future (and beyond). Snap’s Efforts. The Rise Of AR.

Retail 169

Retail social media Video Mobile 169

PYMNTS

JANUARY 23, 2020

And retail and commerce-related payments are certainly a big part of that trend. It’s not just the direct selling of products to consumers that matters when it comes to cross-border retail. Several retail and retail-related trends are at play with this funding announcement. Amazon’s Role.

Retail 151

Retail social media Branding Trends 151

PYMNTS

JANUARY 24, 2020

But no matter the case, music is a big part of the retail world, and is helping to create new harmonies of innovation and disruption. The report quoted Jeff Marsilio, the NBA’s senior vice president of new media distribution, as saying, “The Base:Line playlist will have about 40 songs with a hip-hop vibe and will be refreshed weekly.”

Retail 151

Retail Innovation Apple San Jose 151

PYMNTS

FEBRUARY 21, 2017

Retailers are scrambling to figure out the best ways to provide a more tailored and engaging experience. The study, which surveyed 500 retailers in North America and Canada, was conducted in November and December 2016. The big question now is which will be the first to implement social media suggested selling successfully.

Retail 109

Retail social media Survey Customer Experience 109

PYMNTS

AUGUST 16, 2019

Brick-and-mortar retailers are teaming up with social media platforms to curate labels for their stores and their websites. Kohl’s , for instance, will bring emerging brands to over 50 physical retail locations and online starting in the fall through Curated By Kohl’s. In Other Brick-and-Mortar News.

Branding 101

Branding Retail social media Houston 101

PYMNTS

JANUARY 22, 2020

For retailers, nothing really ever comes easy — and things aren’t getting any easier, at least when it involves gaining and retaining customers. Indeed, as the recently completed National Retail Federation (NRF) retail show in New York City demonstrated, commerce keeps moving to what Webster called in the webinar a “customer-centric approach.”

Retail 137

Retail Millennials New York City social media 137

PYMNTS

AUGUST 28, 2018

Berlin-based fashion retailer Lesara prides itself on thinking differently about apparel and being on trend. It calls its approach “agile retail” and it believes something different about who should set the course when it comes to deciding what is “in.” In a way, agile retail is the smarter and faster brother of fast fashion.

Retail 100

Retail Trends Big Data social media 100

PYMNTS

DECEMBER 30, 2016

While the shift to the online space is often seen as the great game-changer in retail, Loren Padelford, vice president and general manager of Shopify Plus , said that the change is actually to something more fundamental. A lot of traditional merchants and retailers are struggling with that change. How do you sell on Facebook?

Retail 130

Retail social media Branding Mobile 130

PYMNTS

OCTOBER 22, 2020

Retailers in this space are also beginning to offer more payment methods and shopping channels, and the ongoing COVID-19 pandemic’s effects on consumer behaviors is partly driving this shift. Providing diverse payment methods is therefore becoming as essential to retailers’ success as offering expansive product lines.

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social media Retail Online Mobile 200

PYMNTS

SEPTEMBER 5, 2019

Luxury retail is being revised — and in some cases, reinvented — and those trends are worth attention as the 2019 holiday shopping season approaches. One of the latest, ongoing trends is the rise of online luxury resale commerce. That’s not to say brick-and-mortar is doing well in all areas of the luxury retail world.

Retail 123

Retail New York New York City Philadelphia 123

PYMNTS

JANUARY 19, 2021

Findings from PYMNTS Retail Banking Services’ Paradigm Shift speak volumes about the shifts happening in customer preference, and how FIs can capitalize on new information formats. There’s a reason that bank apps and websites ask, “was this information helpful?”. Often as not the answer is “no.” Irrelevant, Ill-Suited Info.

Study 196

Study social media Millennials Retail 196

Perficient

NOVEMBER 3, 2020

Here’s why: Traditionally users weren’t able to purchase items through social media platforms. Social influencers could promote brands through their channels and direct users to “swipe up” or click a link in their bio to purchase. These reviews will still remain a key factor… for now.

social media 332

social media Google Branding Training 332

PYMNTS

OCTOBER 5, 2020

The pandemic seems to have had a strong positive impact on participation in the entire sport of running,” Fleet Feet’s Director of Retail Experience Matt Werder told PYMNTS. Even now that its stores are open, the retailer has discovered that its eCommerce, curbside pickup and virtual fitting services remain popular with customers.

Technology 131

Technology Retail North Carolina National 131

PYMNTS

MAY 11, 2018

That’s one of the driving ideas behind a new service that Marriott International recently launched for Chinese travelers going overseas — a service that also helps to demonstrate how the country’s growing tourist class is changing payments and retail. Last year, the U.S.-based So is WeChat. But mobile is only the beginning.

Retail 129

Retail Payments social media Mobile 129