PYMNTS

OCTOBER 16, 2018

A report has found that opening a new brick-and-mortar location can cause a significant boost in a retailer’s online traffic. According to a recent ICSC study, “ The Halo Effect: How Bricks Impact Clicks ,” when retailers invest in brick-and-mortar stores, their online presence grows.

Study 122

Study Online Retail Branding 122

PYMNTS

JUNE 16, 2017

When it comes to the ramifications for the retail industry, a Deloitte study found that 56 cents of every dollar spent in retail stores today is influenced by digital interactions. Engaging with today’s tech-savvy consumer brings about a whole set of new tactics when it comes to engagement. spending combined.

Study 119

Study Online social media Retail 119

PYMNTS

SEPTEMBER 18, 2020

Online marketplaces are the digital storefronts helping small to mid-sized businesses survive — but adding real-time settlement into the mix can help them thrive. And 60 percent of surveyed firms selling across online marketplaces would take their business to one that offers real-time settlement.

Online 354

Online Survey Maine Study 354

PYMNTS

AUGUST 5, 2020

Consumers today are looking for new avenues of at-home entertainment as many continue to lay low during the ongoing pandemic. While video streaming services remain popular, research indicates more consumers are also turning to online gaming and gambling platforms. Skillz Takes Offline Bowling Online.

Online 278

Online Report Fraud Mobile 278

PYMNTS

JANUARY 19, 2021

These results suggest that consumers find it difficult to access the information they are looking for because relevant information is often buried,” per the study. A significant share are turning to their second-best alternatives, namely online chats and phone calls, to have their individual questions answered by an employee.

Study 196

Study social media Millennials Retail 196

PYMNTS

SEPTEMBER 29, 2020

A new Mastercard initiative aims to improve online transaction clarity so that customers can know exactly who they purchased from, according to a press release Tuesday (Sept. A study commissioned by Ethoca showed that 96 percent of U.S. A study commissioned by Ethoca showed that 96 percent of U.S.

Online 243

Online Guidelines Study Fraud 243

PYMNTS

DECEMBER 18, 2020

The PYMNTS Weekender is here to catch you up on the latest news at the end of the last full work week before Christmas. BarkBox , the New York subscription upstart, is reportedly combining with Northern Star Acquisitions Corp., There aren’t many online payment providers that have successfully gone offline. Billion Valuation.

Maine 168

Maine Bitcoin Study System 168

PYMNTS

OCTOBER 16, 2020

The PYMNTS Weekender is here to catch you up on the latest news at the end of another busy work week. NEW DATA: How We Will Pay 2020: With Connected Devices, At Home And During The Week. New Data: The Six Digital-First Capabilities Consumers Now Want From Merchants . Trackers and Reports.

Payments 239

Payments San Francisco Fintech Tools 239

PYMNTS

OCTOBER 7, 2020

Higher volumes of consumers are continuing to shop online even as brick-and-mortar stores reopen. Businesses and financial institutions (FIs) are following suit, reordering their products and services for a new digital normal — but unfortunately, fraudsters are tagging along.

Online 223

Online Report Tools Fraud 223

PYMNTS

JULY 4, 2019

News came this week that the UK’s Competition and Markets Authority, per disclosure Wednesday, is debuting a new study that would look at the dominance larger tech firms have over sectors such as advertising. The study would be the latest salvo in big tech scrutiny.

Study 108

Study Google Online Data 108

PYMNTS

JANUARY 12, 2021

Salesforce is rolling out a new product to let B2C and B2B companies easily add loyalty programs at a time when the company says online holiday retail sales grew 50 percent to top $1 trillion. 12) in unveiling the company’s new Loyalty Management product. Online Holiday Sales Topped $1 Trillion . On Tuesday (Jan.

Online 279

Online Management Retail Study 279

PYMNTS

DECEMBER 11, 2020

The pandemic is proving to be a tough loyalty test for retailers, as they are competing for customers’ attention in an environment where competition is still present in both online and in stores. One recent study found that 51.7 They are beginning to value placing more emphasis on being able to pay however they like, for example.

Online 241

Online Payments Retail United States 241

PYMNTS

JUNE 5, 2020

With the most recent COVID-19 studies from PYMNTS reinforcing the need for health and safety in the retail world, some retailers are stepping up to accommodate consumers’ concerns. A new survey from Ipsos found that U.S. The PYMNTS studies suggest that the 90-day estimate may be conservative.

Study 131

Study Retail Survey Compliance 131

PYMNTS

NOVEMBER 22, 2019

It’s been said cybercriminals look for the path of least resistance when they target businesses or online marketplaces to steal data or money. And, increasingly, online gaming platforms — attractive to the bad guys due to their scale and relative anonymity — are in the crosshairs. The tools are there, but mindset matters.

Online 176

Online Video Fraud Analytics 176

PYMNTS

SEPTEMBER 21, 2020

Consumers have shopped online, via mobile devices and at brick-and-mortar stores in various capacities for years, but the pandemic is dramatically expanding the connections between these channels. Overall digital sales jumped more than 31 percent in a three-month period, according to one recent study , with American consumers spending $211.5

Retail 243

Retail Online social media Mobile 243

PYMNTS

SEPTEMBER 14, 2020

And in retail, online grocery platform Weee! 56%: Share of consumers who chose BNPL methods, per an August study. Buy now, pay later (BNPL) options are particularly in demand, as they can lower cart abandonment and encourage shoppers to pay in installments for all sorts of items. has registered astronomical growth and funding.

Online 159

Online Payments Study Retail 159

PYMNTS

MARCH 23, 2020

The first study in the series went into the field on March 6-7 and revealed that the public had moved with greater speed than government health officials by engaging in protective behavior that was more stringent than official guidance in the early weeks. Most consumers said a vaccine — not discounts — would get them traveling again.

Study 150

Study America Millennials Mobile 150

PYMNTS

OCTOBER 7, 2016

Online grocers are growing at a much faster rate than traditional brick-and-mortar grocers, according to a new report. percent in the past fiscal year, compared to a 15 percent growth in online grocery sales. Of the total worldwide grocery market, online sales now make up 4.4 online grocery sales only account for about 1.4

Online 181

Online Retail Study Marketing 181

PYMNTS

JUNE 11, 2019

Phone numbers, email addresses, usernames and other online signifiers have become vital to digital identity verification, as the world becomes increasingly connected. Though consumers have been taught to keep their physical IDs safe, a study by PYMNTS found that these practices have a long way to go in the digital space.

Online 145

Online blockchain social media Security 145

PYMNTS

DECEMBER 9, 2019

The study estimated that the average value per consumer payment came in at $92. Looking at the trend from 2017 to 2018, the study noted, “the decline in the use of paper instruments is primarily in cash , a statistically significant decline from 12 payments per month to 11. Of the average 43 payments per month reported by U.S.

Study 140

Study Payments Cards Survey 140

PYMNTS

DECEMBER 6, 2019

In the fifth official study conducted by the Federal Reserve Banks of Atlanta, Boston, Richmond and San Francisco, the 2018 Diary of Consumer Payment Choice (DCPC) detailed the cash and non-cash payment behavior of U.S. payments per day,” the study stated. adult consumers who are 18 years old and older. Consumers in the U.S.

Study 101

Study Report Cards San Francisco 101

PYMNTS

SEPTEMBER 17, 2020

Online sportsbooks have been beneficiaries of that dictum ever since COVID-19 eradicated most live sports, leaving millions of fans and a great many bettors potentially mired in boredom. How much potential does online gambling have? It’s been said that “gamblers find things to gamble on.” A ‘League’ Of Their Own . billion by 2025.

Online 168

Online Indiana New York Nevada 168

PYMNTS

OCTOBER 5, 2020

A study found that almost half of all U.S. A study from identity verification se rvice Trulioo found that 62 percent of consumers prefer onboarding experiences that prioritize security over speed across nearly all industries, but only to an extent. For more on these and other AML/KYC news items, download this month’s Tracker.

Online 141

Online Compliance Report Study 141

PYMNTS

NOVEMBER 23, 2020

A recent Adobe Analytics study quoted by PYMNTS finds that online sales made for the holidays could exceed $200 billion this year amid the COVID-19 era. Since last year eCommerce sales are up 36.7 percent, and websites run by traditional brick-and-mortar shops are expected to be included in those numbers.

Online 251

Online Retail National Analytics 251

PYMNTS

OCTOBER 15, 2020

Even online merchants who offer customers extended warranties at the time of sale traditionally see about a 4 percent or 5 percent conversion rate. PYMNTS’ Retail Product Insurance Study found just such growing interest in extended warranties among some 2,700 online shoppers surveyed.

Online 334

Online Exercises Retail Capital 334

PYMNTS

JANUARY 3, 2019

A new study has revealed that retailers will lose around $130 billion in digital CNP (Card-not-Present) fraud between 2018 and 2023. were caught up “in a perfect storm” of rapid online sales growth and the transition to EMV chip technology , leaving merchants vulnerable to CNP fraud. billion annually on FDP solutions in 2023.

Fraud 152

Fraud Study Retail Online 152

PYMNTS

MAY 27, 2020

Unanswered customer complaints is one common example, particularly for companies that are new to amplifying their online channels. A new category is starting to grow around this area of online reputation management, with Lexus one of the latest brand names to embrace it.

Online 151

Online Management social media Branding 151

PYMNTS

JUNE 7, 2019

The rise in online shopping means more shoppers needing refunds on returned merchandise. Studies have shown that digital commerce has higher return rates than with offline purchases. Twenty-five to 30 percent of online orders are returned, three times higher than physical purchases. It’s no small matter.

Online 178

Online Retail Study Video 178

PYMNTS

APRIL 19, 2018

A recent study says that U.S. By 2022 online retail sales will go beyond $712 billion. According to news from Retail Dive , the study, released this week by Forrester Research, shows that 98 percent of American adults already go online at least once a day. of every dollar spent online, an increase from $0.38

Retail 105

Retail Online US Massachusetts 105

PYMNTS

APRIL 25, 2019

However, according to the Remote Payments Study conducted by PYMNTS in September 2018, behavior habits are shared by consumers based on income, age and gender. The most popular method of discovery by those who paid using mobile was online (13.9 mCommerce isn’t one-dimensional. More women (54.3 percent) than men (45.9

Study 165

Study Mobile Payments Cards 165

PYMNTS

APRIL 18, 2019

Big news is in the offing for Walmart , Amazon and other chains that offer grocery ordering online – they have gotten a formal “green light” from the USDA to offer that service to recipients of the Supplemental Nutrition Assistance Program (SNAP). Reports indicate other retailers will join the program next month. .

Online 126

Online North Carolina New York New York City 126

PYMNTS

NOVEMBER 4, 2019

In the company’s ongoing efforts to prevent fraud on its site, Amazon announced a new program, Intellectual Property Accelerator, last month to help sellers make sure their products won’t be copied or counterfeited. According to a new LexisNexis study , overall retail fraud attempts doubled year-over-year and tripled since 2017.

Fraud 124

Fraud Retail Online Study 124

PYMNTS

MARCH 18, 2019

A new study by Marketplace Pulse showed that Amazon-owned private-label brands aren’t as successful as many think, according to a report in Bloomberg. The New York-based eCommerce research firm found shoppers aren’t any more inclined to buy the Amazon brands , even when the company highlights them in search results. “We

Study 108

Study Marketing Branding New York 108

PYMNTS

JUNE 15, 2018

A new study reveals that while Americans are generally overconfident in their financial knowledge, only a few could score a top grade on a financial quiz. The research data, compiled from 1,200 online surveys of U.S.

Study 129

Study Survey Report Innovation 129

PYMNTS

JANUARY 28, 2021

It is well known that shoppers tend to behave differently online than they do in brick-and-mortar stores — and this extends to how they choose to pay at checkout. One of the more notable differences is their tendency to favor credit cards online and other options such as digital wallets over debit cards.

Cards 210

Cards Online Security Data 210

PYMNTS

OCTOBER 16, 2020

In today’s top news, Americans are struggling as savings accounts run dry, and several states are preparing their own antitrust probe into Google. Study Shows Americans Struggling As Savings Dry Up. The states leading the probe include Arizona, Colorado, Iowa, Nebraska, New York, North Carolina, Tennessee and Utah.

Google 146

Google Study North Carolina Nebraska 146

PYMNTS

FEBRUARY 11, 2019

But that’s old news, since we already see it happening today. But even that’s old news, because we are seeing some of this happen today, too – and the consumer’s interest in and adoption of these new ways to shop and pay has accelerated rapidly. Which will become less frequent and involve trips to far fewer stores.

Online 197

Online Retail Mobile Branding 197