Fintech Labs Insights

NOVEMBER 8, 2016

The new company (spun out from Signet Bank in 1994) was widely revered as a data analytics and marketing master. If not, the bank provided instructions on how to dispute the charge ( screenshot 3 ). It’s still a relatively manual user experience, especially if you want to dispute a charge.

UX 17

UX Capital Mobile User Experience 17

PYMNTS

JANUARY 3, 2017

“There are so many levers to engage consumers” in rewards, said Wind, and whether it is tied specifically to a card or merchant, additional leverage can come through email marketing campaigns or percentage-off programs at retailers.

Retail 137

Retail UX Cards Branding 137

PYMNTS

NOVEMBER 2, 2017

TSYS Director of Innovation Russell Moore ’s two-year-old daughter already knows how to get Alexa to play her favorite Katy Perry song 17 times a day. In marketing, noted Webster, there are four Ps: price, product, promotion and place. The apps and devices they use today have groomed them to expect nothing but the most seamless UX.

UX 111

UX blockchain cryptocurrency Technology 111

PYMNTS

NOVEMBER 25, 2019

While much is yet to be announced about Google Cache, VB expects them to provide an experience layer, while letting the financial institution provide the account and deal with regulatory compliance. Google’s expertise is in UX design,” he noted. “By Consider, he said, how the Apple Card came into the market.

Google 272

Google Fintech Payments Apple 272

PYMNTS

FEBRUARY 19, 2018

In the age of voice-activated UX [user experience] in general,” Gurukula told Karen Webster in a recent conversation, “users expect that a transition to a conversational mode of interacting should mean that ‘technology’ just fills in a lot of the usual information gaps without having to ask the consumer.”.

Payments 125

Payments User Experience Security Examples 125

PYMNTS

AUGUST 9, 2019

percent who want those apps embedded into their voice assistants actually desire a very similar, if not identical user experience: This 44.3 percent of consumers want to manage their apps with their voices, creating tremendous room for market growth for voice-recognition-based user interface. This suggests that those 33.7

Data 155

Data Millennials Google Apple 155

CB Insights

OCTOBER 10, 2017

It’s even harder when your target market would rather never think about what you’re trying to sell them — retirement, for example. Below, we’ll show you: How to use pre-launch marketing to build trust and hype. How Robinhood used an ingenious referral program to build a 1M+ customer waitlist.

Tools 78

Tools Millennials US Maine 78

CB Insights

OCTOBER 31, 2019

Crafting a simple UX for a personal finance app is a tall order. There are multiple inputs to juggle — bank accounts, credit cards, bills — and complex data that needs to be communicated in a user-friendly way. Woebot asks users about how they are feeling, then analyzes their responses to recognize examples of cognitive distortions.

Industry 78

Industry Examples Tools Retail 78