PYMNTS

NOVEMBER 17, 2020

percent) who do not use mobile banking apps because they are dissatisfied with those apps’ user experience (UX). PYMNTS surveyed a census-balanced panel of 2,581 U.S. Many inroads for mobile banking were made during the past several months, but banking app adoption rates are still lower than they should be. There are roughly 47.7

UX 234

UX Mobile Data United States 234

FICO

DECEMBER 2, 2020

FICO carried out a survey earlier this year with 500 Malaysian adults to find out. When we look at how Malaysians prefer to open digital accounts, it’s noticeable that while they lag some of the other countries surveyed in terms of their willingness to use websites, they are ahead of the curve when it comes to using apps. .

Survey 72

Survey Regional Compliance Fraud 72

PYMNTS

DECEMBER 11, 2019

As the open banking business model permeates into the B2B financial services market, FinTechs and traditional financial institutions continue to find new use cases for API integrations and connectivity to elevate the business-user experience. Now they don’t have to. Alliance Bank Taps Into Ephesoft Data Capture.

Fintech 132

Fintech Groups Data Strategy 132

PYMNTS

JANUARY 30, 2018

In corporate finance, the tool could upend the status quo of supply chain management, cross-border payments, invoicing and document sharing and more. When it comes to blockchain technology, where there is a crowded field of competitors, a bad user experience could permanently damage a company’s brand.”.

blockchain 144

blockchain Security Software Tools 144

PYMNTS

JUNE 10, 2020

A recent survey found that 40 percent of respondents expect to bank in person at branches once it becomes safe to do so, implying that the remaining 60 percent may cling to digital services. Digital’s appeal to younger users has not been enough to push all FIs to offer comprehensive mobile banking services, however.

Mobile 130

Mobile Security Examples Study 130

PYMNTS

DECEMBER 26, 2016

Here is the response from Sarah Clark, general manager, identity, Mitek … Payments 2016: The Year Mobile, Biometrics And Trust Converged. Close to 75 percent of companies surveyed are planning to move away from relying on passwords for this very reason.

Mobile 109

Mobile Payments eBook User Experience 109

Cisco

MAY 29, 2019

Whether it occurs on a managed device in the branch or on a customer’s own mobile device at home, the account opening process itself, regardless of delivery channel, must be seamless, simple, and efficient. The potential cost of a poor user experience for mobile banking is high. And when it isn’t? And those abandonment rates?

Customer Experience 72

Customer Experience Retail San Diego Study 72

PYMNTS

SEPTEMBER 27, 2020

About 70 percent of the 500 companies surveyed said that they expected remote working during the pandemic to increase the cost of a breach; four-fifths told researchers said they expected it will take longer to notice and secure a breach. IBM reported the average cost of a single breach for a business is nearly $4 million, according to FT.

Security 323

Security Company Fraud Survey 323

PYMNTS

OCTOBER 2, 2018

Awareness is really high,” Weinberg said about online privacy, adding that the company’s own surveys echo findings that a good chunk of consumers are having second thoughts about how their data is used by digital service providers. billion users, and at least 44 percent of U.S. ” As for Gmail, it has more than 1.4

Data 189

Data Online Google social media 189

Cisco

MAY 29, 2019

Whether it occurs on a managed device in the branch or on a customer’s own mobile device at home, the account opening process itself, regardless of delivery channel, must be seamless, simple, and efficient. The potential cost of a poor user experience for mobile banking is high. And when it isn’t? And those abandonment rates?

Customer Experience 48

Customer Experience Retail San Diego Study 48

FICO

SEPTEMBER 22, 2021

But what made him a truly formidable adversary wasn’t just his knowledge of mechanics, chemistry, physics, and other basic sciences: it was his ability to look at an inescapable situation, survey commonplace items in his surroundings, and – using piece parts that everyone else overlooked – improvise a solution that saved the day. .

Strategy 52

Strategy Fintech Data Industry 52

PYMNTS

JANUARY 16, 2020

A two-headed monster of rising churn and rampant fraud is menacing the growing subscription space, and many companies are spending big bucks to roll out innovative fraud-busting technologies to combat it. Preventing Hiccups in the User Experience. billion in 2019 to $4.1 Placing Big Bets on Customer Knowledge .

Customer Experience 131

Customer Experience Fraud Video Security 131

PYMNTS

JUNE 28, 2019

In one recent survey, 69 percent of organizations cited lack of integration between electronic payments and accounting systems as a leading barrier to electronic payments adoption. User Experience. Banks and FinTechs can leverage technology, in fact, to stop fraud before it happens. Connectivity.

Payments 107

Payments Fraud System Fintech 107

FICO

MARCH 6, 2020

I also manage the partner channels and programs for our financial crime compliance solutions. In 2014, I joined Tonbeller as Head of Sales & Channel Operations and became Management Board member shortly thereafter. FICO brings AI and advanced analytics to risk management, fraud detection, collections and much more.

Compliance 81

Compliance Technology Fraud Analytics 81

PYMNTS

MARCH 26, 2020

In all, more than one-third of businesses surveyed admitted to this slip-up. “Unless someone brings a 10-times-better user experience to both sides of the transaction, it’s not going to improve,” Louisy said. Data security within platforms like Upflow is paramount to combatting B2B payments fraud, he added.

Payments 180

Payments Fintech Tools User Experience 180

FICO

JUNE 16, 2021

What happened next, was an excellent example of a company that has considered the “Unhappy Path” and used analytics to optimize the customer experience. In fact, the user experience of the ‘return goods’ was as good as the journey of buying them in the first place. I decided that I wanted to return the item.

Analytics 52

Analytics Survey Cards Customer Experience 52

FICO

JUNE 8, 2023

Steve is an industry thought leader who had previously served as TrueCar’s Senior Vice President of Strategy and Business Development, and AutoTrader.com’s Vice President of Product Management and Business Development, overseeing the acquisitions of vAuto, Kelley Blue Book, HomeNet Automotive, VinSolutions and DealerScience. Steve: 100%.

Data 52

Data Industry Examples Retail 52

Fintech Labs Insights

JULY 22, 2015

Advisor Software will provide an overview of its wealth management cloud platform – an end-to-end suite of APIs, apps and widgets that power digital investment advice and financial planning applications. Why it’s a must-see: It has nearly 120 APIs that will power the next generation of digital wealth management applications.

San Francisco 12

San Francisco Video Fintech Data 12

PYMNTS

JUNE 4, 2020

It’s also about finding ways to deliver good functionality to customers before big FinTechs — which have high-level concepts of what challenger banks might look like — sweep in and swipe users away, he said. That’s putting pressure on FIs at a time when they’ve already seen flash-fraud rates and chargeback disputes dramatically increase.

Mobile 141

Mobile UX Cards Payments 141