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Are There Digital Strategy Lessons Financial Institutions Can Learn From Other Industries?

Perficient

Companies like to focus on accelerating digital transformation to be the ‘leaders of Industry’. However, one of the main drivers is their weaknesses are exposed now more than ever with folks driven online with Covid-19 and expecting the same level of service they typically get at say their local bank. The Approach.

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3 Fundamentals Every Digital Strategy (Still) Needs

Perficient

Even amid today’s uncertainties, digital leaders can increase their chances of success with strategies that reflect the fundamental qualities of empathy , alignment and agility. Google Trends shows a marked rise in “empathy” searches, peaking recently at levels six times that of 2004. How might we personalize online experiences?

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Deep Dive: Why QSRs Should Lean On Loyalty To Personalize Mobile, Online Dining

PYMNTS

Consumers were unwilling to give up their favorite restaurants during the first few months of the COVID-19 pandemic, and this trend has continued eight months into the health crisis. Localizing Digital Dining . Online engagement differs significantly between more-populated and less-populated areas, for example. million U.S.

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Develop Your Digital Strategy for Flexibility & Relevance

ZootBlog

The post Develop Your Digital Strategy for Flexibility & Relevance appeared first on Zoot Solutions.

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So What? Putting Perficient’s Now/New/Next to Work

Perficient

For example, an online shopping experience is as familiar with most shoppers as checking out in a physical store is. Trending experiences are those that you and some of your early adopter peers are delivering. Trending experiences are typically at a crossroads where you need to decide what to do with them. Innovating.

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Bank Offers Go Contextual For Credit Unions In 2021

PYMNTS

For credit unions (CUs), the digital trends that accelerated in 2020 amid the pandemic will gain even further traction this year. But as the pandemic hit home, she said, many CUs have had to take a step back and “double down” on the most important and pressing aspects of their digital strategies. The Trend Toward Mobile.

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Who Owns Digital? Ugh, That’s the Problem for Bankers

Gonzobanker

Experience design is a specific skillset that is needed to steer the execution of a bank’s digital strategy. Without this leader in the driver’s seat, banks become either too dependent on slower-moving, outsourced vendors or too fragmented as digital is deployed in silos across different business units.