PYMNTS

OCTOBER 4, 2019

With the recent launch of the Apple Card , Apple has sent a signal that they seek to offer a better user experience than banks. In fact, their slogan for the card is “Created by Apple, Not a Bank?.” Banks are still able to use their legacy systems to honor that notification, but the user experience is far superior.”.

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Apple Cards User Experience Examples 198

PYMNTS

NOVEMBER 13, 2020

First has been the focus on digital transformation that essentially saved the economy during lockdowns. Another related theme is the need for legacy core banking systems to upgrade in ways that don’t protract disruptions. The One-Stop Digital Banking Experience.

Payments 259

Payments User Experience Meeting System 259

PYMNTS

DECEMBER 3, 2020

For all of the innovation that's occurred in the banking landscape, it's often consumers – not corporates – that benefit from the latest technologies. When you look at retail banking, there have been a couple of newcomers in the market in recent years who come in with shiny, new apps," he said. The Drive To Upgrade.

User Experience 264

User Experience Fintech Innovation Technology 264

Celent Banking

JUNE 26, 2015

I’m just back from a very interesting week in London at the Marketforce-sponsored “The Future of Digital Banking” forum. The theme of the conference was that customer-centricity and innovation need to be the guideposts to a bank’s transformation from a bricks-and-mortar operation into a digital enterprise.

Digital Banking 100

Digital Banking Conference User Experience Operations 100

Bobsguide

OCTOBER 9, 2022

“We can provide intuitive, easy-to-use access to many products and user journeys through a single platform, reducing complexity and friction for our customers and providing a truly differentiated user experience.”. We look forward to hearing more about how Finastra is enabling banks to provide differentiated user experiences.”.

User Experience 121

User Experience US Lending Meeting 121

PYMNTS

DECEMBER 10, 2019

Mutual Security Credit Union, with more than $315 million in assets, chose Lumin Digital because of its outstanding user experience, beyond what big banks and other financial institutions could offer. . We look forward to continued success with Lumin Digital as our trusted digital banking partner.” .

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Security Illinois User Experience Digital Banking 130

PYMNTS

NOVEMBER 12, 2020

The Financial Stability Board this month issued a warning for financial institutions (FIs) that outsource key technologies and functions, warning of " systemic risk " associated with too much reliance on a third-party partner. ThinCats Links Up With Open Banking FinTech Salt Edge. In the U.K.,

Fintech 220

Fintech User Experience System Data 220

PYMNTS

JUNE 2, 2020

“Consumers are now leaning heavily on digital banking to meet their financial needs. Banking app downloads have increased 60 percent since the pandemic became widespread, with banking app revenue growing 17 percent,” according to PYMNTS’ May 2020 Digital-First Banking Tracker® , a collaboration with NCR.

Digital Banking 133

Digital Banking User Experience Meeting Fintech 133

Abrigo

MARCH 15, 2022

Among top types of new systems banks seeking “Digital account opening isn’t a particularly sexy idea. It doesn’t grab the attention the way concepts like open banking or cryptocurrency do,” wrote CCG Catalyst Director of Research Kate Drew in a report. Improved Customer Experience. banking consumers.

Online 195

Online Lending Survey Digital Banking 195

ZootBlog

AUGUST 16, 2019

The post Are Legacy Systems Holding Your Bank Back? appeared first on Zoot Solutions.

System 76

System User Experience Risk Management Operations 76

PYMNTS

SEPTEMBER 15, 2020

Necessity being the mother of invention, consumers rapidly reset their lives around digital across the board — from working to shopping to learning to managing their financial lives online. Kikkeri said this is the highest penetration that mobile banking has ever seen among consumers. A Better System Benefits Everyone.

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Fintech Idaho Apple Google 224

Gonzobanker

MARCH 28, 2024

Faced with competition from national banks, challenger banks and fintechs, financial institutions are working to take a portion of matters into their own hands, bringing in strong digital product management, user experience, development and integration capabilities. Choosing a new partner is no small feat.

Digital Banking 134

Digital Banking Customer Experience Strategy Exercises 134

PYMNTS

NOVEMBER 17, 2020

Consumers’ banking habits have changed radically since the pandemic was first declared in March. Not only are many account holders visiting brick-and-mortar branches less often than they did before the pandemic, but many are also more reliant on digital banking channels — particularly mobile banking apps — than they have ever been.

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UX Mobile Data United States 234

PYMNTS

MARCH 4, 2020

As for an overarching theme toward what might be termed “intelligent engagement in banking,” DeLuca told Webster that “we call it a transition from systems of record to systems of engagement.”. FinTech firms like Bottomline have invested in user experience (UX), user interface (UI), usability and, of course, data management.

User Experience 203

User Experience Data Fintech System 203

PYMNTS

JULY 14, 2016

Well-established financial institutions often have big costs and outdated existing technology, which can make them slow to react to trends and developments in the rapidly evolving digital banking space. The L-word and a banking app? One of our big advantages is that we are not locked into an old legacy system,” he said. “So

User Experience 100

User Experience Digital Banking Customer Experience Innovation 100

PYMNTS

MAY 3, 2016

Infosys Finacle, part of EdgeVerve Systems, and Samsung SDS, a subsidiary of Samsung Electronics, announced a new partnership aimed at providing consumers with a frictionless mobile banking/payment solution. Customers are becoming far more accustomed to accessing and spending their money via mobile.

Samsung 100

Samsung Mobile Payments User Experience 100

Gonzobanker

AUGUST 28, 2020

When Cornerstone Advisors collected data from banks for its 2019 Cornerstone Performance Report , COVID-19 was an unknown. But even then, the number of median active mobile users reported by mid-size banks had increased nearly 40 percent over Cornerstone’s prior bank study in 2017. Digital Banking is Here to Stay.

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How To User Experience Resources Strategy 158

PYMNTS

DECEMBER 10, 2020

Speedy, secure onboarding is vital at a time when consumers have to use digital banking to prevent health risks. adult consumers are more likely to use digital banking in response to these mandates. Video verification is one way to ensure smooth experiences and build trust. .

Video 201

Video Digital Banking User Experience Tools 201

PYMNTS

JANUARY 15, 2021

Designed for HSBC commercial banking clients, the bank’s Cash Flow Forecasting tool automatically loads data from a firm’s various accounts. For some clients, that could eliminate, with the stroke of a few keys, weeks previously spent laboriously retrieving data from internal banking systems and building spreadsheets, HSBC noted.

Tools 163

Tools Management United States User Experience 163

NCR

APRIL 5, 2016

The continuous evolution of online and mobile banking has provided consumers with the ability to have this anytime, anywhere experience, but the tradeoff between securing access and providing a positive user experience seems to be at odds. trillion of the financial services industry’s business.

Digital Banking 40

Digital Banking Security User Experience Mobile 40

PYMNTS

JULY 23, 2020

Consumers cooped up at home by the pandemic have, in many cases, reoriented their entire lives around digital — and in some cases even learned to love the new ways of doing things far more than they liked the old ones.

UX 165

UX Cards Google User Experience 165

PYMNTS

FEBRUARY 2, 2021

In Pakistan, and elsewhere, the stars are aligning for greater use of digital banking and payments to improve financial inclusion. told PYMNTS CEO Karen Webster in an interview that the pandemic and the rise of mobile infrastructure have set the stage to bring people living in developing and emerging economies into the digital realm.

Mobile 235

Mobile Payments System User Experience 235

Gonzobanker

JULY 6, 2021

As information technology departments move from being the provider of all technology services to orchestrator of technology innovation, chief information officers are rightfully asking, “How do we reinvent ourselves in this digital age when we’re saddled with legacy tech debt of 30-year-old, difficult-to-integrate, flat-file-based core systems?”.

Strategy 156

Strategy System Risk Management Technology 156

PYMNTS

SEPTEMBER 13, 2019

How can banks help provide their customers the peace of mind they need to feel confident that their mobile banking authentication systems are strong enough to protect them from fraud? They also want more control over how their digital banking transactions are authenticated. percent saying so.

Fraud 166

Fraud Mobile Digital Banking Security 166

PYMNTS

APRIL 2, 2018

Consumers demand easy, digital banking, but this pressure for banks to deliver is also coming from corporate clients. Take mobile banking, which has propelled the introduction of mobile-only banks to meet demand for better services on smaller screens.

blockchain 171

blockchain Lending User Experience Mobile 171

Celent Banking

JANUARY 23, 2015

Earlier this month, Celent published a report providing an analysis of an October 2014 survey among North American banks and credit unions. The effort sought to understand the state of retail banking channel systems. It should be no surprise to find that revenue growth broadly remains bank’s #1 strategic priority.

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Survey Mobile User Experience Digital Banking 100

PYMNTS

NOVEMBER 23, 2020

Small and medium-sized businesses (SMBs) got their clocks cleaned by the pandemic, and turning to their traditional lending sources, they’ve encountered sclerotic systems and outdated policies not conceived for the needs of the recovering Main Street merchants of 2021.

Data 143

Data User Experience Fintech Lending 143

PYMNTS

APRIL 30, 2018

Digital banks. In an interview in 2013 , Founder and then-CEO Renaud Laplanche boasted that incumbent banks like Chase were “like Blockbuster Video” in a world in which tech and new lending models like LendingClub’s would bury them. Digital Banks. Monzo bank , one of the larger U.K.-based Blockchain.

Fintech 183

Fintech blockchain Lending Digital Banking 183

PYMNTS

DECEMBER 30, 2020

Instant payment systems have been launching in countries around the world as financial institutions (FIs), governments and various payment organizations seek to introduce technologies that can sate businesses’ demands for more streamlined exchanges of money with plenty of payments data. It was quite a bit of work.

System 161

System Payments Fintech User Experience 161

PYMNTS

JULY 24, 2019

Conventional wisdom seems to hold that challenger banks will eat traditional financial institutions’ collective lunch in the race for deposits, for checking, even for credit cards. In that mindset, banks, laden with entrenched legacy systems, with disparate platforms — call it big infrastructure! — Trust in Digital Banking. “It’s

Digital Banking 160

Digital Banking UX Online Innovation 160

PYMNTS

JULY 16, 2019

Banks and credit unions looking for safer and more efficient digital and mobile services for debit and credit cards can now turn to the cloud. Ondot said its 4,000 banks and credit unions will see faster and easier upgrades while also gaining access to the latest innovations and functionality.

Innovation 128

Innovation Compliance User Experience Cards 128

PYMNTS

FEBRUARY 22, 2019

Pérez said that banks are starting to understand the benefits of “connecting the dots” to the functionality that lies beneath those user-friendly interfaces, allowing them to create more consistent, seamless consumer experiences over time. Beauty In Banking Is More Than Skin-Deep. Delving Deeper .

Innovation 153

Innovation Regional System America 153

Gonzobanker

FEBRUARY 3, 2020

In recent years, while everything from loan origination systems to CRM to digital banking moved “to the cloud,” contact center platforms remained one of the last bastions of on-premise banking technology. The solutions worked fine when bank call centers were essentially glorified switchboards. In 2018 I predicted.

System 78

System Innovation User Experience Technology 78

Accenture

MARCH 20, 2017

A corporate portal presents corporate customers with a single view of all their banking services and activities, and for banks it can support greater cross-sell of products, making it easier to roll out new and enhanced digital services. Integration with corporates’ ERP systems and banks’ infrastructure.

Customer Experience 151

Customer Experience Payments User Experience Innovation 151

Accenture

MARCH 20, 2017

A corporate portal presents corporate customers with a single view of all their banking services and activities, and for banks it can support greater cross-sell of products, making it easier to roll out new and enhanced digital services. Integration with corporates’ ERP systems and banks’ infrastructure.

Customer Experience 150

Customer Experience Payments User Experience Innovation 150

PYMNTS

OCTOBER 17, 2019

Rogers said the company has “made tremendous progress” in choosing the systems it will use for Truist and in making integration roadmaps. In reference to digital efforts, management said that mortgage income also benefited from increased adoption of the company’s digital mortgage application, SmartGUIDE, which has progressed over 90 percent.

User Experience 101

User Experience Conference Lending Management 101

PYMNTS

JANUARY 31, 2018

Lagging behind digital-only banks, traditional banks must look to streamline and offer a frictionless mobile experience to their user base. According to Hochrieser, “Digital banks are focused on mobile only, and so their only purpose is to provide the best possible user experience.”

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Online Security Course Mobile 153