PYMNTS

JULY 24, 2019

Conventional wisdom seems to hold that challenger banks will eat traditional financial institutions’ collective lunch in the race for deposits, for checking, even for credit cards. In that mindset, banks, laden with entrenched legacy systems, with disparate platforms — call it big infrastructure! — Trust in Digital Banking. “It’s

Digital Banking 160

Digital Banking UX Online Innovation 160

PYMNTS

SEPTEMBER 18, 2020

The public markets are less excited about the traditional FIs – the private money indicates promise in digital banking, and decidedly less rosy days ahead for the traditional financial players (who are burdened by legacy tech and have relatively higher exposure to legacy financial/credit products that may be pressured by rocky economic landscapes).

Los Angeles 140

Los Angeles UX Cards FDIC 140

Gonzobanker

JANUARY 25, 2019

Cornerstone Advisors Managing Director Jim Burson pointed out that while small relative to its payments revenue, in 2018 First Data partnered with Live Oak Bancshares to establish the Apiture Digital Banking offering. No matter how you read the tea leaves on that, there are potential implications for Architect and Apiture.

Data 128

Data Fintech Community Bank UX 128

BankNXT

JUNE 6, 2016

Collaboration between fintech specialists and banks is set to become the primary engine of innovation (and gamification), says Daoud Fakhri. Barclays on quest to gamify digital banking on BankNXT.

Digital Banking 40

Digital Banking Fintech Innovation UX 40

Gonzobanker

JULY 20, 2022

While a digital product manager may have operations or I.T. in their background, they must possess the eye of a designer and be able to walk in customers’ shoes with the attention to detail that makes the difference in a winning digital experience. The post Who Owns Digital?

Digital Strategies 174

Digital Strategies Strategy Leadership Customer Experience 174

Fintech Labs Insights

NOVEMBER 8, 2016

One of the paradoxes of the early digital banking era (1995 to 2007) was why Capital One was a laggard? The new company (spun out from Signet Bank in 1994) was widely revered as a data analytics and marketing master. As recently as 2010 they were the last major bank to launch a native mobile banking app.

UX 17

UX Capital Mobile User Experience 17

Fintech Labs Insights

JULY 20, 2022

Do an annual UX audit with real customers; then communicate about shortcomings and fixes : Find out what the irritation points are in your digital banking. Knowing the bank recognizes your frustration has plans to eventually improve can go a long way in easing or even changing the “hate” score. Related: Top 12 U.S.

UX 15

UX Digital Banking Examples Conference 15

Celent Banking

MAY 5, 2017

In late 2014, a systems upgrade lead to a number of glitches , including bill payment going down, online banking being inaccessible, and the safe-to-spend feature showing incorrect balances. Challenger institutions have been an important part of the banking ecosystem. Some accounts were locked for more than 24 hours.

UX 125

UX Technology Groups US 125

CB Insights

AUGUST 2, 2018

One of the biggest trends in fintech today is the rise of digital banking products like mobile checking accounts and new debit cards. From Square to Paypal, a host of fintechs are creating products that let consumers spend money directly out of digital accounts using a physical card. ux to help target existing clients.

Cards 71

Cards Fintech UX Strategy 71

Fintech Labs Insights

AUGUST 31, 2016

The ongoing migration to mobile provides financial institutions a chance to reboot their approach to delivering information digitally. Digital banking v1.0 desktop online banking) was primarily about porting paper-based statements into an online format. Digital banking v2.0

Mobile 22

Mobile UX Seattle Online 22

BankNXT

JANUARY 17, 2018

Jim Bruene provides a case study of Star One Credit Union's online banking, before and after, highlighting the key changes in its digital transformation. How Star One became the first BUX-certified FI in the world on BankNXT.

Case Study 40

Case Study Study Online User Experience 40

PYMNTS

JULY 23, 2020

“We believe that banks have completely had to rethink how they are reaching their customers [and] what investments they have made in digital and virtual forms. These investments have to shift toward making more channels easily available … whether it’s app or online or voice or chat-based instruction.

UX 165

UX Cards Google User Experience 165

Gonzobanker

MAY 1, 2018

The Payments GonzoBankers have just returned from the PSCU member forum and the biggest announcement (among many) was the launch of Lumin Digital , a new digital banking platform that is currently available only to credit unions. This is the closest UI/UX experience to the big banks we have seen. Final Thoughts.

System 97

System UX Data Tools 97

BankNXT

FEBRUARY 17, 2017

Branch channels are improving engagement, not just transactions, says Bob Meara, who looks at the evidence that suggests bank branches remain key transaction points. The enduring importance of physical engagement in retail financial services on BankNXT.

Retail 71

Retail UX Digital Banking Online 71

PYMNTS

NOVEMBER 25, 2019

Google’s expertise is in UX design,” he noted. “By If you can bring consumer payments and consumer data together, that’s where I think [the future] of payments and banking lies,” VB said. He offered a general illustration to make that point.

Google 272

Google Fintech Payments Apple 272

BankNXT

JANUARY 8, 2018

Benedict Shegog reveals the 11 fintech brands that deserve recognition for 2017 in this 11FS 'best of' fintech roundup. 11FS Pulse ‘best of 2017’ awards on BankNXT.

Branding 49

Branding Fintech User Experience UX 49

Gonzobanker

DECEMBER 20, 2019

The Ecosystem Award – Goes to Partners Credit Union for its collaborative member experience work with digital banking vendor Kony (now part of Temenos). The digital banking provider helped implement digital competitiveness against big banks that Partners sought.

Idaho 148

Idaho Conference Data Marketing 148

BankNXT

JULY 14, 2016

There's a disconnect between the hype surrounding mobile banking and the reality of how consumers are actually interacting with financial institutions. Mobile banking adoption growth is slower than you think on BankNXT. Story by Stephen Greer.

Mobile 40

Mobile UX Trends Digital Banking 40

BankNXT

JULY 13, 2016

ICICI Bank has upgraded its mobile banking app, iMobile, with new services, says Resham Karira. Could this encourage more digital development in India? ICICI’s iMobile app reveals the future of banking on BankNXT.

Mobile 40

Mobile User Experience UX Digital Banking 40

BankNXT

JULY 11, 2016

Jessica Ellerm uses the Number26 PR fail as an example of how starting from a place of transparency and empathy can reap dividends. What the Number26 PR fail teaches us about transparency and empathy on BankNXT.

US 40

US Examples UX ATM 40

BankNXT

MAY 3, 2016

Jeremy Pollack reveals statistics that show mobile banking uptake among the elderly, according to a US Federal Reserve study. Reaching the over-60 crowd with mobile banking on BankNXT.

Mobile 40

Mobile Study US UX 40

BankNXT

APRIL 25, 2016

US consumers have yet to realise the benefits of mobile banking, says Resham Karira, who outlines three issues to tackle the issue. Time to shake up US mobile banking on BankNXT.

US 40

US Mobile UX Digital Banking 40

Fintech Labs Insights

FEBRUARY 4, 2022

About Fintech Labs : Launched as a financial services UX consultancy in 2001, Fintech Labs serves small business owners with its guide to digital financial services and fintech. Related: Top 17 Online Digital Corporate Credit Cards for Small Businesses (Feb 2022). Top 33 Digital Lenders to U.S. small businesses.

Fintech 15

Fintech Payments UX United States 15

CB Insights

APRIL 29, 2019

As of this publication, LinkedIn showed active listings for a UX design alchemist at Critical TechWorks and a product and solutions development alchemist at Together Abroad. This is not the only alchemist position out there. Weekend Happiness Concierge. Source: Jorge Royan.

Innovation 78

Innovation Software Taxes Google 78

Fintech Labs Insights

FEBRUARY 15, 2016

Online stock brokerage. Digital banking app. Online mortgage advisor. Tags: B2B, consumer, compliance, sales, on-boarding, UX, Silicon Valley Bank (lender). Source: Crunchbase. Latest round: $4 million Series A. Total raised: $4 million. HQ: Mumbai, India. Source: Crunchbase. Latest round: $3.5

Company 12

Company Fintech New York City Comparison 12

Fintech Labs Insights

MARCH 24, 2016

But chatbot’s can also handle transactions, especially the repetitive routine ones typical of online/mobile banking sessions. See the inset for how I imagine text banking might work for one of the most common tasks: balance inquiry with a subsequent funds transfer. and mobile as Digital Banking 2.0,

Digital Banking 12

Digital Banking Mobile Online Google 12

Fintech Labs Insights

JUNE 1, 2016

If only it had been equally savvy in its underwriting skills , it would be a digital banking giant by now. None of those are particularly enticing jumping off points for the casual online visitor. My favorite website of all time was from the ill-fated dot-com “fintech” card issuer, NextCard.

Seattle 12

Seattle Google Washington Maine 12