FICO

FEBRUARY 2, 2022

Following the highly successful The 11 Commandments of Digital Banking eBook , we are kicking off a series of 5 deeper dive blog posts that group the 11 commandments below into common themes. Digital lift-and-shift is not a strategy! Banks must find ways to be personable in these impersonal channels. Respect the data.

Customer Experience 52

Customer Experience Digital Banking Video eBook 52

FICO

DECEMBER 5, 2022

Top 5 Surprises from FICO’s Fraud and Digital Banking Survey. Financial Institutions, such as banks, have expended great effort to improve digital security, yet bad actors are multiplying and attacks have increased in scope and frequency. FICO Admin. Tue, 07/02/2019 - 02:45. by Sarah Rutherford.

Survey 52

Survey Fraud Digital Banking social media 52

NCR

JUNE 21, 2016

According to a recent study , all four of the leading banks are among the ten least-loved brands by Gen Y, and one in three millennials revealed they’re open to switching financial institutions in the next 90 days. Millennials don’t like traditional banks and don’t see any stark differences between them.

Millennials 45

Millennials Data Study Digital Banking 45

PYMNTS

SEPTEMBER 6, 2016

In a world where payments become more invisible the more digital they become, there’s never been a better opportunity to consider new ways to enable the digital transformation of financial services in a secure and compliant way. Or watch its digital disruption. Payments Security As A Digital Business Enabler.

Security 100

Security CA Payments Big Data 100

PYMNTS

APRIL 2, 2020

Competition for customers — especially millennials — from larger banks and FIs has long required credit unions to keep pace with their more innovative counterparts. This often means providing digital solutions and convenient banking options despite smaller technology and innovation budgets, however.

United States 174

United States Security Innovation Mobile 174

PYMNTS

MARCH 9, 2020

According to the Cambridge English Dictionary , a bank is an institution in which people and businesses can securely store and access their money and borrow it as needed. More than half of all consumers say that having a physical branch is important for a bank to be considered their primary bank. Let’s get back to basics.

How To 232

How To Millennials ATM Fintech 232

CB Insights

JULY 25, 2019

Fintech is often associated with digital tools targeted at tech-savvy millennials. Download the free report to find out how fintech is shaping the future of wealth management and investing. Money management tools are helping people stay independent. Estate planning gets a digital makeover. Table of contents.

Millennials 73

Millennials Fintech Tools Fraud 73

PYMNTS

FEBRUARY 13, 2020

To bring digital transformation to banks, and to help them bring their assets to the “digital-first” consumer, look to the platform. Brown said the company has been working to become a software company, with digital-first banking firmly in the crosshairs. Looking At Open Banking.

Millennials 231

Millennials Digital Banking Mobile Course 231

PYMNTS

FEBRUARY 20, 2019

While they were once seen as novelties, challenger banking institutions are further encroaching into traditional banks’ territory, adding new responsibilities and products to their portfolios, such as lending. News From the Digital Banking Landscape. In the U.K., About the Tracker.

Digital Banking 155

Digital Banking Millennials America Lending 155

PYMNTS

SEPTEMBER 3, 2020

Many of these smaller firms, he said, did not have individual, digitized payment experiences woven into their overall operating infrastructures before the pandemic hit. The great digital shift has also had a ripple effect on the classic B2B model, particularly on supply chains, said Cole. Security Is Top Of Mind .

Payments 262

Payments Security Millennials Retail 262

Banking 2020

APRIL 28, 2015

Digital banks are no longer in the ‘money’ business but rather, in the ‘value’ business. Unlike in the past, when more than two products from one bank made a customer loyal, customer behavior is fleeting and their expectations for digital banking is increasing every day, because technology is giving them numerous choices and control.

Customer Experience 40

Customer Experience Digital Banking social media Millennials 40

PYMNTS

MAY 4, 2017

In conversation with Cardtronics’ Brian Bailey, managing director for Global Financial Institutions, and Tom Pierce, chief marketing officer of the firm, Webster noted that even with the rallying cry of a war on cash in the digital economies — and in emerging markets — cash is alive, doing well and actually growing in terms of usage.

ATM 192

ATM Millennials United States Study 192

PYMNTS

SEPTEMBER 15, 2020

Anecdotal evidence has shown that the digitization of consumer habits began the day stay-at-home orders effectively shut down in-person interaction in the real world. That number climbs to 38 percent among baby boomers, 74 percent for Generation Xers and 85 percent for millennials and Generation Z consumers.

Fintech 224

Fintech Idaho Apple Google 224

PYMNTS

DECEMBER 28, 2018

It may come as no surprise to readers that, when asked about what influences the use of one payment method over another, credit union (CU) customers said it comes down to convenience and security. I don’t want to experience any friction, but I want full security,” he said. Making Security Stronger And More Subtle.

Fraud 131

Fraud Mobile Security Cards 131

PYMNTS

AUGUST 13, 2020

consumers don’t exactly love the paper check — roughly 38 percent report that they’ve stopped using them entirely, and that shoots up to almost 50 percent when talking about millennials. Historically, that’s been challenging for businesses, because it requires the payor to manage multiple payment methods,” she said.

Cards 202

Cards Strategy Digital Strategies Examples 202

PYMNTS

MAY 29, 2020

How are CUs utilizing videoconferencing capabilities on interactive teller machines (ITMs) to maintain their branch operations during the pandemic, and how is biometric technology helping them offer more secure, quicker and touchless ATM services? How To Keep Fraudsters From Scamming Banks Across Every Nook And Channel .

Maine 130

Maine ATM Innovation Millennials 130

PYMNTS

SEPTEMBER 21, 2018

The popularization and widespread adoption of digital and mobile banking tools have presented banks with plenty of new opportunities, but they’ve presented new risks as well. Cybercriminals are finding new fraud opportunities as consumers turn to connected channels to manage their bank accounts. All told, 16.7

Fraud 100

Fraud Security Cards Mobile 100

PYMNTS

JANUARY 31, 2018

In an interview with PYMNTS, Reinhard Hochrieser, director of Product Management at Jumio , said that a few prominent statistics come to light here. Lagging behind digital-only banks, traditional banks must look to streamline and offer a frictionless mobile experience to their user base.

Online 153

Online Security Course Mobile 153

Accenture

SEPTEMBER 22, 2019

Neo-challenger banks have several advantages over their traditional counterparts—including having lower operational costs, because their tech stacks are cheaper to run, and offering a tailored online experience that appeals to Millennials. What the future holds.

Innovation 150

Innovation Metro Apple Marketing 150

PYMNTS

MARCH 18, 2020

percent of consumers noted they would switch financial institutions (FIs) for a better financial app, a number that jumps up to 41 percent among bridge millennials. Meanwhile, 28.5 About half the FIs Ondot deals with, VB said, “get it” the minute they walk in the door.

Cards 217

Cards Tools Mobile Google 217

Abrigo

MAY 11, 2020

While the pandemic, as well as the rapid response, were not scenarios many were prepared for, it has provided a glimpse into what we can expect from our banking relationships moving forward. COVID-19: A springboard to digital banking. Manage PPP loans through forgiveness. learn more. No more “banker’s hours”. Learn More.

US 195

US Lending Community Technology 195

NCR

AUGUST 14, 2017

It can be tempting to view online banking as the inevitable future of the sector. For many people, digital services are not only their preferred way of managing their finances, but the only way. Even if they are a shrinking part of a bank’s base, these consumers remain too numerous to be ignored.

Online 85

Online United States Millennials Digital Banking 85

Accenture

OCTOBER 3, 2017

By contrast, more than half of British consumers said they would trust only their own bank with their account information when seeking services like a better mortgage rate or savings account. This should be music to the ears of UK bank executives. Banks have to encourage a cultural shift from the outset. The overriding priority?

social media 151

social media Millennials Online Fraud 151

PYMNTS

MARCH 17, 2016

PYMNTS recently caught up with Matthew Lehman, KeyBank’s SVP, Head of Online and Mobile, to discuss the evolution of digital banking and how a full-service bank is embracing digital and evolving along with its customers. Ensuring easy transactions are secure. Fewer steps, as it turns out, is a reward in itself.

Digital Banking 100

Digital Banking Mobile Millennials Innovation 100

Insights on Business

FEBRUARY 27, 2019

Think of the changes in the past ten years in terms of how we deal with our banking needs. We moved from telephone banking to online or internet banking. The iPhone became more popular and apps got better and more secure. How should banks prepare for the digital future?

Customer Experience 107

Customer Experience Mobile Millennials Examples 107

PYMNTS

NOVEMBER 8, 2017

Millennials are taking a mobile-first approach to banking, driving that transformation. However, older populations — and even millennials — still need the services provided by bank branches. Just like checking out their own groceries, customers want to handle basic banking transactions themselves.

ATM 126

ATM Strategy Mobile Millennials 126

PYMNTS

MAY 21, 2016

The bank opted to pilot the technology in its student app, he said, because millennials are known early adopters. What we want to see over time is how people continue to use it, especially to help them better manage their nuances,” Metzger said. Security, the voice of reason. Learning the language. About the Tracker.

Technology 115

Technology Trends Maine Digital Banking 115

PYMNTS

JUNE 7, 2019

Spencer McLain, vice president, EMEA at Whitepages Pro, told PYMNTS that these merchants will start seeing declines on European-based transactions if they are not exempt by falling under certain thresholds, or if they do not apply 3D-Secure authentication methods to verify card-not-present transactions.

Fintech 101

Fintech Study Online Retail 101

PYMNTS

JULY 31, 2017

And, in California, First Financial Credit Union announced it will use digital security solutions provider IMM’s eSignature and eTransaction solutions to move toward paperless document transactions, a move that could offer the credit union cost-savings by freeing staff from dealing with paperwork.

Report 114

Report Innovation Regulation National 114

PYMNTS

OCTOBER 6, 2017

In an interview conducted by PYMNTS’ Karen Webster with Brian Bailey, managing director for North America at Cardtronics , the discussion turned to why and how cash has remained so sticky. That environment renders digital banking inaccessible. In addition, 80 percent of respondents use cash each month.

United States 119

United States Study Cards FDIC 119

FICO

AUGUST 19, 2022

According to a 2022 report by Cornerstone Advisors , the percentage of Gen Z, Millennial, and Gen X consumers in the U.S. who consider a digital bank (like Chime, Cash App, or PayPal) to be their primary checking account provider has more than doubled since 2020. Niche Neobanks.

Fintech 52

Fintech Millennials Lending Tools 52

Independent Banker

OCTOBER 29, 2014

But how far are they willing to go to do their banking on small mobile devices? A consensus says that the future banking customer relationships—particularly for millennial consumers—will orbit to one degree or another around mobile technology. Epperson, a managing director at the global business advisory firm AlixPartners LLP.

Mobile 105

Mobile Community Bank Community Technology 105

PYMNTS

JULY 15, 2016

These products are, in fact, the underpinning for pure play digital banking services offered by innovators like Chime or Green Dot. I think the regulatory opinion is that ‘if they knew what they were doing they’d go get a bank account,’ and for some people that’s not an option. Who Uses Prepaid Anyway?

Cards 100

Cards Millennials Regulation Cyber Security 100

Fintech Labs Insights

JANUARY 15, 2016

Available only via mobile app, imaginBank is a new initiative by Spanish bank, Caixabank targeting millennials. CaixaBank CEO Gonzalo Gortázar said the new mobile-only bank was part of a “commitment to providing new services that perfectly complement the more traditional banking model.” CaixaBank serves 2.9

Millennials 12

Millennials Mobile social media ATM 12

CB Insights

OCTOBER 10, 2018

What these startups share is the goal of creating customer-centric banking products that target underserved individuals and businesses. DOWNLOAD THE 61-PAGE consumer banking REPORT. See which startups are helping JPMorgan, Bank of America, and Citi build the digital banking platforms of the future. Millennials.

Retail 78

Retail Cards Millennials Mobile 78

PYMNTS

NOVEMBER 18, 2019

Smart, according to Google, because it will provide its checking accountholders with money management tips to optimize and manage the funds in those accounts – funds linked to payments and identity credentials that consumers can use to buy things, pay bills and send money to others in and outside the Google ecosystem.

Google 177

Google Study Payments Branding 177

NCR

NOVEMBER 15, 2017

One institution that has recognized the value of simplicity is Wells Fargo, which recently announced a new digital banking experience designed to give customers a unified view of their “fragmented financial lives” – Control Tower. The post Should banks be working to make customers’ lives simpler?

Customer Experience 59

Customer Experience Mobile Digital Banking Millennials 59