Bank Innovation

JULY 30, 2018

Convenience, not trust, is why people choose to pay their bills online, according to Fiserv’s quarterly report on consumer payment trends. It revealed that while 59% of consumers surveyed paid bills online, more than half of them said they did not trust the […].

Online 186

Online Digital Banking Survey Trends 186

PYMNTS

JUNE 1, 2020

Customers still expect speedy and convenient service as usual, meaning financial institutions (FIs) are racing to support an expanding number of digital transactions without adding any friction. These banks must also make sure they are providing the tools that primarily digital customers need to complete their personal banking needs.

Digital Banking 136

Digital Banking Delaware Tools Mobile 136

Bank Innovation

JANUARY 10, 2018

EXCLUSIVE—With mobile banking services offered at the majority of financial institutions, innovating the digital space is becoming more important in the fintech ecosystem, especially for smaller players like regional banks or credit unions.

Digital Banking 276

Digital Banking Technology Regional Mobile 276

Bank Innovation

OCTOBER 8, 2018

Not even a month has passed since Julie Demarigny, a veteran in digital entertainment industry having served Warner Bros. and Sony Music, has joined West Coast focused Union Bank as its head of digital banking.

Digital Banking 186

Digital Banking Innovation Digital Strategies Strategy 186

PYMNTS

JUNE 29, 2020

Consumers are leaning heavily on digital banking tools during the pandemic, and studies suggest that they will continue to do so in its wake. Fifty-seven percent of consumers now prefer internet banking solutions, compared to the 49 percent who said the same prior to the pandemic. Mobile Customers Need Mobile Infrastructure.

Mobile 174

Mobile Digital Banking System Innovation 174

Bank Innovation

SEPTEMBER 19, 2018

It’s been quite a busy year for Germany’s first digital-only challenger bank Fidor. The bank launched two more digital banks this year, and Fidor Chief Commercial Officer Ge Drossaert told Bank Innovation there is yet another bank in the works. We […].

Digital Banking 210

Digital Banking Innovation Operations Online 210

Bank Innovation

FEBRUARY 2, 2018

As online banking becomes more popular, countries are grappling with cybersecurity. In Denmark, the advent of digital banking also saw almost a 60% jump in card fraud, Bloomberg reported yesterday.

Fraud 246

Fraud Digital Banking Cards Online 246

PYMNTS

JANUARY 3, 2020

In late June, the Monetary Authority of Singapore (MAS) sent a ripple through the global financial services ecosystem with the announcement of its intention to issue five digital bank licenses to eligible applicants. Only two of the licenses will full digital banking licenses, while the other three will be wholesale banking licenses.

Digital Banking 130

Digital Banking Groups Regional Mobile 130

Bank Innovation

DECEMBER 7, 2018

JPMorgan Chase released a new online ad for its digital bank Finn on Wednesday. Finn is a digital bank account offered by JPMorgan as part of a strategy to attract new customers without the expense of supporting branches […].

Online 150

Online Digital Banking Strategy social media 150

PYMNTS

OCTOBER 23, 2020

Consumers are increasingly seeking contactless ways to interact with their financial institutions (FIs), leading to a 200 percent jump in new mobile banking registrations during April. Foot traffic at bank branches fell by roughly 50 percent during the same month, illustrating just how many consumers are flocking to digital channels.

Tools 151

Tools Mobile Report Oregon 151

Bank Innovation

JANUARY 10, 2018

Plano, Texas-based startup Alkami Technology has raised $70 million for its mobile banking platform, it was reported yesterday.

Texas 170

Texas Mobile Software Digital Banking 170

PYMNTS

JULY 29, 2019

To accommodate this shift and the nation’s growing number of internet and smartphone users, tech giants like Amazon and Facebook are launching digital banking solutions focused on mobile devices. Other FIs are turning to chatbots as more consumers embrace digital banking, too.

Digital Banking 181

Digital Banking Fraud ATM Mobile 181

Insights on Business

APRIL 28, 2017

Recently, new digital technologies – driven by cloud, mobile, social media and analytics – have significantly lowered entry barriers and put customers much more at the center of the banking relationship. At the same time, regulators in many countries also have relaxed regulations to encourage innovation in the banking industry.

Digital Banking 171

Digital Banking User Experience Branding social media 171

PYMNTS

JULY 11, 2018

Citizens Financial Group announced the launch of its nationwide, direct-to-consumer digital bank. Citizens Access safely and securely offers Member FDIC-insured online savings and CD accounts with attractive rates and no fees to customers across the United States.

Digital Banking 103

Digital Banking United States FDIC ATM 103

Bank Innovation

MAY 4, 2017

Consumers are becoming more comfortable with biometrics in banking—most are now actively asking for the capability to be included in their mobile and online banking experience. consumers released today by biometric identity solutions […].

Survey 308

Survey Digital Banking Mobile Online 308

PYMNTS

NOVEMBER 27, 2019

In addressing the innovation gap that exists between credit unions and their larger financial institution (FI) brethren, credit unions (CUs) may be perceived to be at a disadvantage, at least when it comes to dollars. Increasingly, technology itself promotes a personalized experience.

Innovation 215

Innovation Millennials Technology Examples 215

PYMNTS

AUGUST 21, 2019

Legacy banks have their work cut out for them if they want to survive another century as key players in the digital banking world. This is driving legacy banks to take a closer look at their own products and strategies, with many rising to the challenge. Around the Digital Banking World.

Trends 194

Trends Digital Banking Innovation Regional 194

BankInovation

AUGUST 19, 2020

The torrent of consumers shifting to digital banking channels has driven Truist Bank, US Bank and Wells Fargo to invest in their mobile and online banking capabilities, with new features, educational tools and improved functionality to augment the banks’ offerings.

US 96

US Mobile Tools Digital Banking 96

Bank Innovation

MARCH 13, 2018

EXCLUSIVE - Before social media platform Facebook became a popular channel for digital banks to offer banking features to its customers, let’s not forget that FB was first and foremost an important advertising tool for banks to reach a younger audience. Take British challenger bank Starling Bank, for example.

Digital Banking 249

Digital Banking social media Tools Examples 249

Bank Innovation

FEBRUARY 27, 2018

Customers are growing more comfortable completing (at least parts of) the loan process over online or mobile mediums, a study released today by Fiserv found. The majority of customers, or 69% of the 3,095 U.S.

Mobile 240

Mobile Study Survey Online 240

PYMNTS

JULY 22, 2020

Customers are instead turning to digital means to maintain their financial lifestyles, and this shift is likely to continue even after the pandemic is in the rear-view mirror. Developments From Around The World Of Digital-First Bank ing. The global digital banking platform industry generated $3.95

ATM 225

ATM Digital Banking Alabama Study 225

PYMNTS

APRIL 11, 2019

After the June 2007 announcement of Apple’s first-ever iPhone and the ensuing buzz around iOS apps, financial institutions (FIs) began developing offerings to ease digital banking. Twelve years later, however, mobile banking has become ubiquitous across much of the global financial ecosystem.

Mobile 123

Mobile ATM Innovation Strategy 123

PYMNTS

JULY 25, 2019

Banks need to innovate faster and further when it comes to the technology they use on their online platforms, as to stay one step ahead of bad actors with access to the same technology. Banks need to make sure they’re using tech in ways that keep the fraudsters out, but don’t send customers looking for another service.

Digital Banking 176

Digital Banking Innovation Fraud United States 176

PYMNTS

DECEMBER 29, 2020

The pandemic has highlighted CUs’ need to invest in digital and remote solutions, but many of these trends are far from new, McNeill explained. Innovating members’ experiences has been a priority for CUs for many years, with CUs paying special attention to rolling out offerings and features via online and mobile channels.

Capital 190

Capital Operations Mobile Innovation 190

PYMNTS

MAY 29, 2020

Allowing customers uninterrupted access to their online financial accounts and processing digital payments quickly is critical during this time as brick-and-mortar branches are either closed or on limited hours. Challenger banks are continuing to employ cloud technologies as legacy financial entities take their own steps forward.

Digital Banking 230

Digital Banking Innovation Online Technology 230

Bank Innovation

OCTOBER 18, 2017

EXLUSIVE – SME-focused digital bank Seed is nixing its monthly fee and will now be free for customers. The San Francisco-based fintech used to charge its customers $9 per month, but after conducting a survey, CEO Brian Merritt told Bank Innovation that he realized Seed could serve customers better by being free.

San Francisco 236

San Francisco Survey Digital Banking Innovation 236

Bank Innovation

APRIL 10, 2018

Long before PSD2 arrived ( the European regulation that requires banks to open their platforms to fintechs), the U.K. had already established itself as a hub in Europe for digital banks like Revolut, Monzo etc. And indeed, these digital banks are growing in popularity, at least when it comes to people knowing they exist.

Digital Banking 220

Digital Banking Regulation Fintech social media 220

PYMNTS

FEBRUARY 27, 2020

Online and mobile banking’s increasing popularity has driven many credit unions (CUs) to embrace self-service models, emphasizing ATMs, digital banking and other remote services, and reducing physical branches’ importance. Being in the top ranks for CU education is not enough to ensure success, however.

Nevada 131

Nevada Innovation Security ATM 131

PYMNTS

FEBRUARY 26, 2020

Digital banking provider Bankjoy and financial literacy education app Zogo are partnering to that end by shifting CU offerings to focus less on sales and more on financial education, which Generation Z customers tend to value more. The partnership is also intended to help RBFCU staff provide targeted products and services to members.

Nevada 192

Nevada Security Innovation Data 192

PYMNTS

JULY 18, 2019

Online bank N26 is now Germany’s highest-valued startup with a 3.5 The mobile bank now ranks among the most valuable European startups as well as being in the top ten most valuable FinTechs worldwide, N26 announced in a press release. billion valuation following a $170 million extension of Series D funding. and Brazil.

Online 109

Online Innovation US Mobile 109

PYMNTS

FEBRUARY 18, 2020

The PSCU company Lumin Digital has signed Bartlett, Tennessee-based First South Financial credit union to a multi-year digital banking and cloud computing agreement, Lumin announced on Tuesday (Feb. We are pleased to partner with Lumin Digital to provide these necessary digital banking services to our members.”.

Tennessee 206

Tennessee Mississippi Digital Banking Payments 206

NCR

MARCH 22, 2017

And while digital services like mobile apps and online payments are a must, banks also need to rethink the most traditional elements of their business: visits to a brick-and-mortar bank branch. As the first true digital natives, millennials don’t separate their online and offline lives.

Millennials 49

Millennials Innovation Digital Banking Security 49

PYMNTS

MARCH 13, 2019

As the financial services space focuses on digitizing offerings for their small business customers, much of these efforts are targeting online banking portals accessed via desktop. One of the biggest impacts of mobile-based services will be the shift from weekly or monthly processes to operating in real time. .

Mobile 169

Mobile Fintech Software Tools 169

Bank Innovation

SEPTEMBER 27, 2018

Setting up digital banks isn’t just a strategy for the big players like JPMorgan Chase, just ask Suncoast Credit Union. The credit union’s chief information officer Ted Hassenfelt told Bank Innovation that it is currently in the process […]. Granted, the Tampa, Fla.-based billion in assets and 785,000 members.

Tampa 150

Tampa Mobile Strategy Digital Banking 150

PYMNTS

APRIL 1, 2019

They want to know their money is secure, they want to have a positive experience whether they are online or talking to a teller, and when things go wrong from time to time, they want to know the path to getting them set back to rights is short and straight. “It According to this survey of credit union customers, an overwhelming 81.3

Innovation 141

Innovation Fintech Fraud Security 141

PYMNTS

MAY 20, 2020

COVID-19 has forced many CUs to limit their brick-and-mortar hours of operation or close their branches completely, leaving CU members to rely primarily — and sometimes exclusively — on their CUs’ digital banking options. So, how can credit unions work to stand out from their competitors when every bank is digital-first?

Data 152

Data Digital Banking Innovation Fintech 152

PYMNTS

FEBRUARY 26, 2020

Digital banking and payments firm i2c is partnering with next-generation commerce firm Sightline Payments to deliver cashless, mobile and omnichannel programs to over 45 gaming resorts, state lotteries, digital gaming and sports betting sites across eight states, i2c announced on Wednesday, Feb. There are more than 2.5

Oregon 232

Oregon Pennsylvania Innovation Operations 232