PYMNTS

APRIL 3, 2018

How to bring mobile banking to the realm of the spoken word – beyond the mere recitation of account data, beyond call and response? Banking is, of course, about more than account balances. It’s not online banking, it’s not mobile banking, it’s a digital user experience,” he said.

Mobile 124

Mobile Fraud New Mexico Examples 124

PYMNTS

JUNE 10, 2020

Getting the mobile experience right can be tricky, however, and various inconveniences have impeded users’ experiences for years. A 2017 study found that 85 percent of bank respondents did not enable customers who started onboarding on one channel to continue the process on another, for example.

Mobile 130

Mobile Security Examples Study 130

PYMNTS

JULY 2, 2018

The Neo-Bank Future. When digital banking was beginning to really catch fire a decade ago – right around the time when Anthemis began investing heavily in the space – the talk was mostly about how the young Turk neo-banks were about to fatally disrupt their slower, stodgier cousins in mainstream banking.

United States 102

United States Marketing User Experience Digital Banking 102

Gonzobanker

JANUARY 17, 2020

GonzoBankers will need to figure out how to keep transforming their businesses when discretionary dollars are scarce. Most banks can’t downsize branches because of anemic digital growth capabilities. We are in the infant stages of integrating digital marketing and online origination. This must change from the top.

Customer Experience 126

Customer Experience Fintech Regional Cards 126

Fintech Labs Insights

NOVEMBER 8, 2016

One of the paradoxes of the early digital banking era (1995 to 2007) was why Capital One was a laggard? The new company (spun out from Signet Bank in 1994) was widely revered as a data analytics and marketing master. As recently as 2010 they were the last major bank to launch a native mobile banking app.

UX 17

UX Capital Mobile User Experience 17

FICO

JUNE 16, 2021

Pandemic lockdowns and social distancing pushed us online to discover how to do business with everyone from the local grocer, cafes, yoga teachers, furniture stores, pharmacies, and banks to name just a few. Our experience of these digital journeys varied enormously. I decided that I wanted to return the item.

Analytics 52

Analytics Survey Cards Customer Experience 52

PYMNTS

JANUARY 2, 2017

The spring brought coverage of mobile advertising and payments on the go at food trucks as small, smart device-powered businesses, and in the fall, we looked at the biggest trends in digital security at the annual Money20/20 Conference in Las Vegas. DIGITAL BANKING TRACKER.

Retail 123

Retail Millennials blockchain Mobile 123

Gonzobanker

DECEMBER 19, 2016

However, we’ve gone from spotty Siri performance and playing with Amazon Alexa with our stereo system to Bank of America predicting its chatbot, Erica, will become customers’ new financial advisor. Most Important Tech Challenge of 2017 – The urgent need to meld digital banking with digital marketing.

Utah 60

Utah System Community Marketing 60

Gonzobanker

DECEMBER 19, 2016

However, we’ve gone from spotty Siri performance and playing with Amazon Alexa with our stereo system to Bank of America predicting its chatbot, Erica, will become customers’ new financial advisor. Most Important Tech Challenge of 2017 – The urgent need to meld digital banking with digital marketing.

Utah 60

Utah System Community Marketing 60

PYMNTS

NOVEMBER 25, 2019

While much is yet to be announced about Google Cache, VB expects them to provide an experience layer, while letting the financial institution provide the account and deal with regulatory compliance. If you can bring consumer payments and consumer data together, that’s where I think [the future] of payments and banking lies,” VB said.

Google 272

Google Fintech Payments Apple 272

William Mills

SEPTEMBER 7, 2016

We are doing a refi on our condo and I had to use GoToMeeting to show our FI’s mortgage lender how to find and use the documents we uploaded on THEIR system because the loan officer didn’t know how to use the system. Customers include banks, PSP’s and others. I’m interested in seeing how the recipient receives the gift card.

Mobile 40

Mobile Cards Fraud Data 40

PYMNTS

APRIL 23, 2018

Traditional acquirers are being marginalized by technology players that provide solutions — not just payments processing — to software platforms who want more control over the end-to-end payments experience for the merchants with which they do business. All of these same forces are disrupting banking and lending. To name but a few.

Retail 117

Retail Maine Lending Software 117

PYMNTS

OCTOBER 11, 2018

As members were able to access their card information online, we saw a dip in call volume,” he said. “But because the investment made by the credit union owners of PSCU in the call centers was already there, the question is — how can we use them? What’s Next .

Fraud 140

Fraud Training Cards Tools 140

Fintech Labs Insights

JULY 22, 2015

Apex Clearing will explain its cutting-edge financial services platform and how online brokerage firms and FinTech groups can grow their businesses by leveraging our technology. Developers will learn how they can resolve their customers’ pain-points with a simple-to-use REST API.

San Francisco 12

San Francisco Video Fintech Data 12

PYMNTS

JANUARY 19, 2017

Q2 , a developer of online and digital banking solutions based in Austin, recently launched its own data analytics platform specifically geared toward community banks. Looking at what’s ahead in 2017, Anderson said he’s very excited by several developments in the digital banking space. About The Tracker.

Data 100

Data Community Bank Community Digital Banking 100

CB Insights

MAY 15, 2019

Notable projects: Eye-tracking solution Eyevido was discovered by the Deutsche Bank Berlin Lab as a very early-stage startup. Working with the lab, the Eyevido team was able to conduct eye-tracking studies of Deutsche Bank’s retail banking websites to help improve the user experience for customers.

Innovation 78

Innovation blockchain Technology Groups 78