Perficient
MARCH 9, 2021
In this case, the site operator may choose a proactive metric measurement approach, such as prompting users to complete a short survey. Design, user experience, and usability are all important contributing factors in addressing those needs, and Perficient has tools and services to help your business make thoughtful and impactful improvements.
Perficient
MARCH 3, 2021
Joseph Willet, a Director of Experience Design at Perficient and alumni of Savannah College of Art and Design (SCAD), recently mentored a team of students that participated and won the Fan Favorite award at the 2021 STARTUP competition, the week-long yearly competition hosted by the Future Leaders of UX (FLUX) Club.
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Perficient
APRIL 4, 2022
While mobile has long been a part of the carrier offering – pay a bill, get an ID card, file a claim – this survey reflects the evolution of insurers from transactional into personalized servicing. 1) Know Me – Data & Analytics Relevant to the Customer. 3) Tell Me – Authentic, Relevant Brand Messages and Experiences.
Perficient
DECEMBER 17, 2020
Here are some ways to do that: Focus Groups – Identify specific customers that you have to speak about your current site. These customers should have different personas and if you’re in B2B, they should be different types of customers. Post-Launch VOC. Give them options to provide feedback if they so choose.
South State Correspondent
JANUARY 23, 2023
ChatGPT is a powerful language model that can understand a variety of languages, including emojis, that can assist banks with increasing the productivity of bankers, improving their customer experience, automating repetitive tasks, and providing personalized financial advice to customers.
Perficient
APRIL 20, 2023
The Landscape According to Forbes Advisor: 2022 Digital Banking Survey , as of 2022, 78% of adults in the U.S. And those consumers desire digital experiences that are personalized and meaningful. In fact, Gartner shares that brands risk losing 38 percent of customers from poor personalization efforts.
Gonzobanker
JULY 20, 2022
Bank executives are coming to understand that in today’s world, the customer experience (CX) is the product, although not all have made a serious commitment to address newfound competition. Experience design is a specific skillset that is needed to steer the execution of a bank’s digital strategy. Why Ownership Matters.
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