Remove Customer Experience Remove Leadership Remove Survey Remove UX
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Who Owns Digital? Ugh, That’s the Problem for Bankers

Gonzobanker

Bank executives are coming to understand that in today’s world, the customer experience (CX) is the product, although not all have made a serious commitment to address newfound competition. The bottom line is this: most banks lack the true management leadership and operating disciplines necessary to execute successfully on digital.

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What Did You Expect? Delivering Experiences that Meet Customer Expectations (Part 3 of 3)

Perficient

To avoid a fall, first take stock of your firm’s customer experience and digital maturity. This includes knowing how your peers and senior leadership perceive said maturity. We often ask clients to take our CX IQ assessment , Perficient’s customer experience diagnostic.

Meeting 309
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Bright Paths Students Demonstrate New Skills with Incredible Variety of Apps

Perficient

Within Perficient, our culture is known as being “helpful, supportive, and friendly” (Best Places to Work survey, 2021), and these students exhibited the type of encouragement and celebration that motivate and inspire the amazing work we do at Perficient, and, in this case, beyond. . Bright Paths Project: Welcome to Stock Market.

Milwaukee 348
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The 2022 GonzoBanker Awards

Gonzobanker

1 issue raised by CEOs in our surveys, bankers had to craft a new and compelling post-Covid value proposition to attract it. It’s hard to understand how Clobes has time in the day to drive her unlimited amount of leadership activities. What an amazing leadership story. The Smarter Bank Customer Experience Award.

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