PYMNTS

OCTOBER 11, 2020

Instacart states in promotional materials that it has relationships with 500 retailers that have 40,000 locations in the United States and Canada.

Report 268

Report United States Capital Retail 268

PYMNTS

MARCH 6, 2019

Amazon will shutter all 87 of its pop-up stores in the United states by the end of next month, according to a report in The Wall Street Journal. The move would end the proliferation of the small shops in malls, Kohl’s stores and Whole Foods in 21 states. We look forward to opening additional locations of both stores this year.”.

Retail 145

Retail United States Branding Customer Experience 145

PYMNTS

JANUARY 19, 2017

And in the retail world, apparently, that holds as well. Apparently, while it may seem like a no-brainer, consumers are both happy and loyal when brands deliver on what they feel they were promised from a retailer. Retailers need to deliver what they promised consumers. Bottom line?

Retail 100

Retail Customer Experience Study Branding 100

PYMNTS

MARCH 9, 2017

For years, the retail industry has added more and more locations to help feed the hungry consumer, but the main issue now is whether this has backfired on retailers. One company speaking to this is clothing retailer Urban Outfitters. One company speaking to this is clothing retailer Urban Outfitters.

Retail 101

Retail United States Trends Customer Experience 101

PYMNTS

NOVEMBER 27, 2019

percent in the United States in 2018 to $167 million per Technomic data. The firm has 41 units that are open or in development. restaurant market with its food platform by rethinking the customer experience and addressing the pain points people face when seeking nutritious, fast meals. Its sales increased 22.3

Retail 101

Retail Innovation Las Vegas United States 101

PYMNTS

NOVEMBER 22, 2019

Retailers are tapping into voice technology to help consumers order their favorite products such as restaurant takeout as they expand their artificial intelligence (AI) strategies. 30 of this year in the United States, Canada, the United Kingdom, France and Germany.). “We In Other Brick-and-Mortar News. Kroger Co.

Retail 139

Retail Strategy United States Comparison 139

PYMNTS

SEPTEMBER 5, 2019

Call centers need to ensure that they provide a robust customer experience via multiple channels, but that need can make the authentication process tricky in terms of satisfying consumers who want speed. 40 percent: Estimated portion of all food in the United States that is wasted. $20 75 percent: Share of U.S.

Innovation 108

Innovation United States Customer Experience Fraud 108

PYMNTS

AUGUST 2, 2018

Retail is undergoing a reinvention with the rise of eCommerce, and merchants are trying new approaches to their brick-and-mortar stores. The idea, according to Senior Vice President of Customer Experience Shea Jensen, is that “shopping today may not always mean going to a store and looking at a vast amount of inventory.”

Retail 102

Retail Marketing Los Angeles Online 102

PYMNTS

JULY 1, 2020

Despite some signs of improvement this month, LVMH , the world’s biggest luxury goods group, admitted that its brick-and-mortar sales were erased by lockdowns across Europe and the United States in recent months, and that an immediate turnaround was unlikely. “We Could the online surge help luxury goods?

Branding 246

Branding Regional United States Groups 246

PYMNTS

MARCH 15, 2019

Connected commerce is among the hottest trends in retail, and not just for streaming or ridesharing or online gaming services, but for subscription purchases, too. In fact, according to new PYMNTS research, digital services are expanding in the United States and in markets around the world.

Retail 146

Retail Payments Cards United States 146

PYMNTS

AUGUST 16, 2017

Engaging with consumers and boosting positive customer experience is something that’s in constant motion for brick-and-mortar retailers and restaurateurs. At retail eCommerce conference eTail East this past Monday (Aug. This week, Panera Bread is upping the ante with its digital offerings.

Customer Experience 109

Customer Experience United States Mobile Branding 109

BankInovation

JULY 14, 2020

Afterpay is heading into brick-and-mortar stores in the United States. The Afterpay card — and what we’re bringing to the market — is a virtual, contactless Visa card that is stored either in customers’ Apple […]. The Australian point-of-sale lending company, which launched online in the U.S.

United States 64

United States US Retail Apple 64

PYMNTS

MARCH 15, 2019

The company’s Stubs program, which has a subscription tier called AMC Stubs A-List that offers consumers up to three movies a week for a monthly fee, counted more than 18 million households as members in the United States as of January. The retailer reported net income for the fourth quarter of $102.6 With the average U.S.

Mobile 108

Mobile Retail Houston Denver 108

PYMNTS

JANUARY 22, 2019

According to the PYMNTS Enterprise Grocery Report , almost $20,000 of the $56,697 per year of the average spending of households in the United States corresponds with food or similar products. Almost a quarter — or 24 percent — of customers in the survey sample preferred Walmart. Almost one in 10 — or 7.8

Innovation 149

Innovation Ohio United States Survey 149

PYMNTS

DECEMBER 4, 2019

The department store retailer has also reportedly worked with Allbirds, Everlane and Away. “We feel confident that with Nordstrom as our partner, we’ll be able to maintain our extremely high bar for customer experience,” added Weiss.

Los Angeles 131

Los Angeles New York Miami Austin 131

PYMNTS

OCTOBER 29, 2019

The accelerator will create new products, technologies and services that exist in the meeting place of retail shopping and consumer financial services. MoneyCard has become the biggest prepaid account program in the United States, the release said. . The new period will start on Jan. 1 of next year.

Fintech 103

Fintech United States Retail Innovation 103

PYMNTS

OCTOBER 29, 2019

The accelerator will create new products, technologies and services that exist in the meeting place of retail shopping and consumer financial services. MoneyCard has become the biggest prepaid account program in the United States, the release said. . The new period will start on Jan. 1 of next year.

Fintech 101

Fintech United States Retail Innovation 101

PYMNTS

MARCH 15, 2017

The world’s largest retailer by sales and size has reportedly paid out $157 million in employee bonuses this year. The bounce in bonuses comes as part of a two-year effort Walmart has made in improving its staffing and customer service. million of which are in the United States. Walmart employs approximately 2.3

Training 100

Training United States Customer Experience National 100

PYMNTS

SEPTEMBER 19, 2019

Pharmacy retail giant Walgreens and Alphabet-owned drone company Wing have teamed up on a pilot program to deliver products to the doors of customers, according to a Sept. The companies want to take advantage of the pilot endeavor to get products to customers in minutes, and continue to develop the technology. . 19 release. .

Virginia 109

Virginia United States Customer Experience Retail 109

PYMNTS

FEBRUARY 18, 2019

To serve travelers from China who want to shop in-store and online, retailers thousands of miles away from Asia are accepting Alipay in brick-and-mortar stores and on the web. Walgreens , in one case, is making Alipay available as a payment option at thousands of pharmacies across the United States.

Online 140

Online Las Vegas America San Francisco 140

PYMNTS

JANUARY 30, 2020

This payment rail’s use is going strong in the United States, with debit card penetration reaching 78 percent in 2018. The inaugural Next-Gen Debit Tracker® details the evolving debit payments space and the payment methods’ role in banking and retail, as well as emerging strategies to combat fraud attempts. The solution is.

Security 182

Security Fraud ATM Cards 182

PYMNTS

NOVEMBER 16, 2018

The retailer also reported revenues of $3.65 Overall, the retailer reported total sales growth of 3 percent and a comparable sales increase of 2.3 At the same time, the retailer recently celebrated the 20 th anniversary of Nordstrom.com. billion compared to estimates of $3.69 We sincerely apologize to these cardholders.”.

Los Angeles 116

Los Angeles United States Retail Cards 116

PYMNTS

JUNE 15, 2020

It’s the digital shift taking place among retailers who are trying to play catch up with consumers by pulling resources away from brick-and-mortar investments and stacking them against digital infrastructure and capabilities. Expect other global retailers to do the same as they see the permanent nature of the consumer shift.

Retail 154

Retail Branding Online Mobile 154

PYMNTS

DECEMBER 14, 2017

Pet goods retail chain PetSmart announced Thursday it had opened 28 new brick-and-mortar storefronts in North America during the quarter that ended Nov. 1, 2017, with new locations spanning the United States and Canada. In addition to our store growth, we continue to take steps to further enhance the customer experience.

Puerto Rico 109

Puerto Rico South Carolina New Hampshire Idaho 109

PYMNTS

APRIL 8, 2019

For the most part, the employment picture in the United States is strong. But not all labor market strength is distributed equally – and the retail segment continues to lag. In March, it was reported that retailers announced plans to cut 4,860 jobs, bringing its first-quarter retail segment losses to 46,061.

Retail 148

Retail Study United States Report 148

PYMNTS

AUGUST 17, 2018

“Accepting the familiar and preferred mobile payment options has become a necessity for retailers to deliver an exceptional customer experience that matches with the changing behavior of today’s Chinese consumers.” The news comes as GUESS?,

America 103

America Las Vegas Payments United States 103

PYMNTS

JANUARY 11, 2017

NEC Corporation of America, a provider and integrator of IT, communications, networking, retail and biometric solutions, announced Tuesday (Jan. 10) it will be the new exclusive point-of-sale (POS) provider to 8,600 7-Eleven stores around the United States and Canada.

United States 100

United States America Retail Customer Experience 100

PYMNTS

SEPTEMBER 14, 2016

Allpoint Network , a surcharge-free ATM network with 43,000 ATMs in the United States, announced the latest bank to join its ATM channel — First Tennessee Bank. Through its wholly owned subsidiary, Allpoint Network, Cardtronics is growing its global ATM footprint.

ATM 100

ATM Tennessee United States National 100

PYMNTS

FEBRUARY 14, 2018

Payfone announced that it has raised $23 million to expand its cybersecurity services in the retail, insurance, and healthcare sectors. Our mission is to help clients across the financial, retail, insurance, healthcare, and technology industries use authentication to not only thwart fraud but drive revenue.”.

United States 100

United States Fraud Customer Experience Innovation 100

PYMNTS

DECEMBER 19, 2018

Allowing them to manage their everyday financial needs in the same place they shop aligns with our vision to deliver an easy and convenient customer experience.” ” The partnership is a step toward MoneyGram’s goal of building and capitalizing on a strong physical network to help customers who use cash regularly.

United States 129

United States Customer Experience Mobile US 129

PYMNTS

AUGUST 7, 2020

According to Vox Media’s Recode , Walmart is close to unveiling the service, but it’s unclear whether the retailer has set a new deadline for the subscription program. On the earnings call, it said its share of streaming video on-demand subscribers in the United States spiked during Q2. Walmart could be waiting for its Aug.

Video 181

Video Retail Seattle United States 181

PYMNTS

JULY 15, 2019

Starbucks China Retail Chief Operating Officer and President Leo Tsoi said in the announcement about the new express retail concept, “The Starbucks Now store is a testament to our unwavering commitment to delivering innovative customer experiences through new retail formats.

Online 131

Online Retail Mobile United States 131

PYMNTS

DECEMBER 28, 2020

More than 20,000 bank branches in the United States are expected to close by end of the year, and four U.S. Digital experiences have become table stakes as the pandemic continues, but many customers still prefer in-branch experiences. banks have failed completely this year.

ATM 182

ATM Meeting United States Industry 182

PYMNTS

MAY 9, 2018

Amazon announced news on Wednesday (May 9) of the opening of Amazon Experience Centers within some Lennar model homes across the United States, in which the eCommece giant is showcasing Alexa-enabled smart home functions. The eCommerce retailer said customers have rated Amazon’s experts at 4.9 out of 5 stars.

Los Angeles 100

Los Angeles San Francisco Miami Dallas 100

Banking 4 Tomorrow

JANUARY 28, 2014

I was in India a few weeks ago speaking to the Reserve Bank and most of the primary Retail Banks about the impact of mobile and social media on the industry there. The new RBI Governor in India, Raghuram Rajan, has ruffled some feathers with his unconventional approach thus far, but he has his work cut out […].

Branch Strategies 48

Branch Strategies United States social media Customer Experience 48

PYMNTS

SEPTEMBER 6, 2017

Though the level of alarm one feels about the current state of physical retail in the United States can vary some, from mild concern to full-tilt fear of an oncoming apocalypse, there is no denying at this point that outside of a few continuously successful bright spots, brick-and-mortar retail is in a tough spot.

Retail 102

Retail United States Community Customer Experience 102

PYMNTS

JANUARY 15, 2019

In 2005, Amazon forever set the stage for new expectations of how much eCommerce deliveries will cost and when items will arrive when the retailer rolled out its Prime membership program, which gave customers two-day shipping regardless of order size. The Same-Day Delivery Market.

Los Angeles 129

Los Angeles America Denver Retail 129