Remove Customer Experience Remove New York City Remove Operations Remove Technology
article thumbnail

The Wild Ride Of Mobile Order-Ahead Apps

PYMNTS

Even New York City has now greenlit indoor dining, but the great restaurant sector reset of 2020 is far from finished. But the introduction of new systems also brings new cyberthreats that must be carefully managed. percent to 45.6 million in 2020 as consumers continue to heavily rely on these services.

Mobile 245
article thumbnail

Salesforce Taps Amazon For Call Center AI

PYMNTS

Customer relationship management (CRM) firm Salesforce is expanding its partnership with Amazon Web Services (AWS) to offer customer service technology powered by artificial intelligence (AI), Salesforce said in a press release on Tuesday (Nov. The new services were announced at Salesforce’s Dreamforce conference Nov.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

2019: The Year Of Retailer And Delivery App Collaborations

PYMNTS

To help bring these options to more consumers, retailers and technology companies decided to join forces. Starbucks kicked off 2019 by adding additional cities to its delivery network through a partnership with Uber Eats. and Chicago. and Chicago. But delivery app growth has not been without friction this year.

Retail 134
article thumbnail

How To Make Sure Stores Don’t Die

PYMNTS

The idea, as explained in a new PYMNTS interview with Adam Levene, founder of a retail technology company called Hero , is to plug the physical store, so to speak, into the larger digital and mobile worlds where consumers are increasingly operating. And retailers are making bigger bets on [ omnichannel ] technology.”.

How To 176
article thumbnail

Succeeding in the future of payments

Insights on Business

Customers increasingly demand new payment options like real-time payments and P2P payments, underpinned by security and trust. The costs of running payments operations, complying with a myriad of regulations and enforcing payments standards are increasing. Applying technologies to modernize payments.

Payments 125
article thumbnail

Where is the Financial Services Industry in the digital transformation journey?

Insights on Business

Banks are reinventing not only their infrastructure but their operating models, too, in order to win on the battleground of customer experience. This new technology is used to generate greater insights and better personalization — seamlessly working across public and private cloud environments.

Industry 143
article thumbnail

Walmart Amazon Whole Paycheck Tracker: New Expansions, Partnerships And Reorganizations

PYMNTS

The partnership would apply Goldman’s lending technology to SMB loans on Amazon’s underwriting platform, according to unnamed sources. Walmart didn’t have much in the way of new rollouts – but they did announce a pretty substantial re-org. Big News of the Week: The Central Operations Restructuring.

Austin 131