PYMNTS

SEPTEMBER 6, 2016

In a world where payments become more invisible the more digital they become, there’s never been a better opportunity to consider new ways to enable the digital transformation of financial services in a secure and compliant way. Payments Security As A Digital Business Enabler. Or watch its digital disruption.

Security 100

Security CA Payments Big Data 100

PYMNTS

APRIL 2, 2019

In the latest Mobile Order-Ahead Tracker , PYMNTS looks at how these apps — and QSRs in general — are dealing with this increased competition, as mobile becomes the norm for customers looking for food, drinks and service as fast as possible. Around the Mobile Order-Ahead World. For more on Costa Collect, visit the Tracker’s feature story.

Security 152

Security Mobile Branding User Experience 152

PYMNTS

JUNE 28, 2017

From their affinity for brunch (and avocados on toast ) to their attachment (uncorded, of course) for subscription services , it’s no secret millennials have some significant spending differences compared with older generations. Focusing on mobile millennials. Making faster payments more secure. That can be a tremendous help.

Millennials 108

Millennials Security Mobile social media 108

PYMNTS

JANUARY 22, 2020

That’s because the largest combined consumer group today — probably one of the largest combined consumer groups in history — consists of millennials and Generation Z. By comparison, 32 percent of Gen Z, 35 percent of millennials and 22 percent of Gen X consumers buy online from the same store. Trust Issues.

Retail 137

Retail Millennials New York City social media 137

PYMNTS

DECEMBER 27, 2018

As seen in 2018 , new questions emerged over small businesses’ trust in open banking, corporate awareness of what it means, and how financial institutions will continue to manage security of the data as it moves between systems. The top trends in the payments industry all have customer experience as the biggest driver for payments.

Customer Experience 191

Customer Experience Survey Trends Data 191

Accenture

JUNE 16, 2017

The headline findings from our study suggest that this investment is justified, with fully two-thirds of all UK customers and 74 percent of millennials saying they’d be willing to receive entirely computer-generated advice on relatively simple decisions such as which type of bank account to open (see Figure 1).

Millennials 186

Millennials Maine Study Security 186

PYMNTS

JUNE 27, 2019

For better authentication, financial institutions (FIs) are experimenting with artificial intelligence (AI) and biometrics, attempting to create security measures that don’t frustrate consumers. In the latest Digital Banking Tracker™ , PYMNTS examines how banks are innovating to address these security vulnerabilities.

Customer Experience 109

Customer Experience Digital Banking Innovation Security 109

Insights on Business

FEBRUARY 27, 2019

We moved from telephone banking to online or internet banking. The iPhone became more popular and apps got better and more secure. The ingredients that will help execute the digital first mission include: Customer experience: Who are the digital-first customers and what do they expect? Customer experience.

Customer Experience 107

Customer Experience Mobile Millennials Examples 107

Accenture

JUNE 16, 2017

The headline findings from our study suggest that this investment is justified, with fully two-thirds of all UK customers and 74 percent of millennials saying they’d be willing to receive entirely computer-generated advice on relatively simple decisions such as which type of bank account to open (see Figure 1).

Millennials 150

Millennials Maine Study Security 150

PYMNTS

MAY 24, 2019

Older customers might prefer human interaction and want nothing to do with automated help , while millennials or Gen Z might want to solve their issues through chat windows powered by AI. Accepting payments online is a very complex topic, but there are certain risks that apply more to travel,” he noted.

Online 130

Online Millennials Payments Customer Experience 130

PYMNTS

AUGUST 15, 2017

The growing popularity of mobile order-ahead is hardly news in the restaurant industry, where customers — especially millennials — crave the convenience, speed and personalization of a mobile ordering experience both in quick-service restaurants (QSRs), coffee shops and fast-casual dining environments.

Mobile 193

Mobile Millennials Survey Technology 193

PYMNTS

MARCH 3, 2020

Mobile and online banking’s prevalence has reduced physical branches’ importance, but these brick-and-mortar establishments are still vital to customers’ financial lives. Even millennials , who heavily lean on remote banking, still visit physical bank locations for more complex functions, such as loan applications.

ATM 151

ATM Fraud Study Regional 151

Abrigo

FEBRUARY 3, 2017

At most institutions, the borrower’s experience typically follows this pattern: • As a potential business borrower, you fill out a form online, and a lender from the institution will get back to you sometime soon. • There is no document ping pong, and you submit everything online securely. •

Lending 150

Lending Community Bank Meeting Community 150

PYMNTS

FEBRUARY 13, 2020

The conversation came against a backdrop where NCR has been moving more deeply into mobile and online banking. However, the branch experience does need to evolve, he noted, as FIs see their own customer demographics shift toward younger, tech-savvy millennials. Here, geography plays a role.

Millennials 231

Millennials Digital Banking Mobile Course 231

PYMNTS

AUGUST 17, 2017

While one day a teen may be into shopping strictly online, another day may see an offline preferred experience or a mixture of both, and retailers must be at the ready to transform engagement efforts at any given time. It turns out that retailers geared toward this younger demographic are having a tough time engaging them online.

Retail 127

Retail social media Online Mobile 127

PYMNTS

AUGUST 17, 2017

While one day a teen may be into shopping strictly online, another day may see an offline preferred experience or a mixture of both, and retailers must be at the ready to transform engagement efforts at any given time. It turns out that retailers geared toward this younger demographic are having a tough time engaging them online.

Retail 114

Retail social media Online Mobile 114

Independent Banker

AUGUST 26, 2015

Today, many community banks are exploring how to “go paperless”—whether for cost reasons, a better customer experience or a deliberate outreach to a younger, technology-oriented demographic. Federal and state standards exist for providing this clarity in an online signature, just as standards exist for an ink-based signature.

Community Bank 70

Community Bank Minneapolis Community Online 70

PYMNTS

APRIL 30, 2019

Along the way, retailers are leveraging, and will continue to leverage, the latest payments technology developments to maximize revenue, while maintaining security of the transactions themselves. He noted that software solutions also improve the customer experience through marketing schemes and loyalty promotions.

Retail 138

Retail Data Operations Payments 138

Insights on Business

APRIL 28, 2017

Some of the most important elements mentioned by analysts and professionals can be divided into four models: Digital bank brands: Many established, full-service banks find it difficult to appeal to millennials. Wary of alienating existing customers, they do not want to alter their current branding.

Digital Banking 171

Digital Banking User Experience Branding social media 171

PYMNTS

AUGUST 26, 2019

The latest Payments And The Platform Economy Playbook examines how marketplaces are using technologies like AI to innovate the customer experience. Much has been written about artificial intelligence (AI)-powered tools for fraud detection and security. What else can it do, though, especially for online marketplaces?

Customer Experience 109

Customer Experience Millennials Retail social media 109

FICO

DECEMBER 5, 2022

Financial Institutions, such as banks, have expended great effort to improve digital security, yet bad actors are multiplying and attacks have increased in scope and frequency. Yet along with digital adoption, FIs are also butting up against entrenched consumer thinking that creates security risks. Tue, 07/02/2019 - 02:45.

Survey 52

Survey Fraud Digital Banking social media 52

PYMNTS

APRIL 29, 2019

“You have to create great experiences for customers,” he said, adding that providing a friction-free, relevant and even fun experience matters, particularly to younger consumers like millennials. Not to mention, those experiences go beyond pumpside deliveries. Food Partners.

Mobile 152

Mobile Maine Trends Retail 152

NCR

NOVEMBER 15, 2017

Tim Sloan, Wells Fargo president and chief executive officer, said: “Customers currently have their payment information stored in numerous places online. Oman Arab Bank recently announced a single digital banking platform with a simplified interface spanning various channels, including online, ATMs and mobile.

Customer Experience 59

Customer Experience Mobile Digital Banking Millennials 59

ZootBlog

MAY 6, 2016

Biometrics in financial services will require instituting a behavioral shift, and addressing consumer concerns regarding privacy and security. Interestingly, USAA notes heavy adoption among their senior customers due to short term memory loss (for recalling passwords) and hand-eye coordination.

Security 60

Security User Experience Millennials Maine 60

PYMNTS

JANUARY 29, 2019

Noting the breadth and depth of services and consumer experiences that CUs have delivered through traditional channels, Fagan added that “they’re going to have to build those solutions that replicate those experiences online, and, in so many cases, it’s difficult for a credit union to do that individually.”

Innovation 176

Innovation Fintech Data Community 176

NCR

NOVEMBER 6, 2017

Banks have spent a lot of time in the last few years trying to attract the attention of affluent millennial consumers – those born between the early 80s and mid-90s, who are currently an immensely attractive segment for financial institutions. Don’t mix them up with millennials. Branches still a key channel.

Millennials 73

Millennials Study Groups Mobile 73

NCR

FEBRUARY 17, 2017

Multichannel is about offering as many customer touchpoints as possible and can involve different strategies for different channels. Omnichannel is more focused on unifying the customer experience across all channels. Both approaches recognize the importance of consumer choice. Why the ATM is key to omnichannel.

ATM 85

ATM Mobile Strategy Fraud 85

CB Insights

JUNE 3, 2020

This shift is driving transaction volume to the payments companies behind online retailers and taking market share away from those serving physical retailers. This displacement is happening for both consumers and merchants, as merchants begin to turn to online B2B marketplaces for procurement and supplies. Banking and Lending.

Lending 75

Lending Capital Online Marketing 75

ZootBlog

OCTOBER 11, 2016

The entire world has gone mobile—from millennials to grandparents. This norm of using mobile devices to do everything from shopping to banking, mean security and a great user experience need to go hand-in-hand. Forrester research reveals abandonment rates for online banking applications are at a whopping 97.5%.

User Experience 60

User Experience Mobile Data Las Vegas 60

Gonzobanker

OCTOBER 6, 2015

It is important that when bank executives picture the card business, they shouldn’t picture this: But rather this: Giving customers a number and encouraging them to virally spread it around the world in online payments from hundreds of merchants forces banks to develop a new strategic focus and a new set of management skills.

Cards 60

Cards Fraud Apple Google 60

William Mills

MAY 11, 2016

Do no go online and get another online loan. Under the scenario the consumer can transfer much-needed cash as well get cash (that was earned, not paid yet) so no payday or online lending debt is added. 01:08 pm NuData Security – @NuDataSecurity – [link]. Millennials want their mortgages fast, rocket fast.”

Video 40

Video Lending social media Analytics 40

William Mills

MAY 11, 2016

It’s all done through the smartphone, with bank-level security. Chip card reader for when customers are shopping online to improve security. Integrate with any online merchant site. Customers can store all of their online profiles in one secure location to improve user experience.

Video 40

Video Mobile social media Analytics 40

PYMNTS

DECEMBER 18, 2018

An approach, he said, that has many variations on that theme: line-busting tech in the store, beacons, smart digital clothes hangers that signal popular items online or rich loyalty offerings. The methods vary, but the goal is similar, which is to offer consumers a faster, more efficient, more secure and more pleasant shopping experience.

Retail 140

Retail Millennials Online User Experience 140

PYMNTS

JANUARY 19, 2021

In financial services, in the eternal war to keep customers (and themselves) safe from online fraudsters, banks may lift a mantra from the real estate sector: It’s all about location, location, location. As Boyer noted, banks don’t want to scare customers away by asking for their locations, in an age where scams are widespread.

Data 227

Data Fraud Los Angeles Compliance 227

CB Insights

NOVEMBER 6, 2018

Hot Pepper Beauty, one of Japan’s top online booking services, worked with Google AdWords to attract customers and increase conversions while lowering costs. The platform has been at the center of various brand safety crises, as well as recent scandals related to beauty influencers’ online behavior. Beauty is no exception.

Google 72

Google Apple Industry Branding 72

CB Insights

DECEMBER 7, 2017

Because Quicken Loans’ charges higher-than-average lending rates, it has focused especially on customer experience as a differentiator. Eighty percent of those customers were first-time home buyers and millennials were twice as likely to use their product as a competitor.

Millennials 69

Millennials Lending United States Technology 69

PYMNTS

DECEMBER 24, 2018

The lucrative “ Bridge Millennial ” consumer segment — relatively high earning and highly educated, and approaching their peak earning years — are particularly fond of this technology, with 31 percent of owning a voice-activated speaker. 11, otherwise known as Singles’ Day , a big online shopping event in that country. 8: Via PayPal.

Cards 207

Cards Payments Mobile Millennials 207