Remove Customer Experience Remove Marketing Remove Risk Management Remove Training
article thumbnail

An Introduction: Generative AI Use Cases for the Financial Services Industry

Perficient

Generative AI ingests data and understands guidelines incredibly well; therefore, businesses across industries are jumping to take advantage of all the possible ways the tool can help save them money and create elevated, uber-personalized customer experiences.

article thumbnail

A step-by-step guide to financial institution strategic planning

Abrigo

Here are some sample questions: What specific insights do you have for the next year in our market? Draw from your personal, industry, or business experience. What specific technologies would you like to see us pursue for a better customer experience? Learn to identify emerging CRE credit risk red flags.

Lending 221
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Our 7 Questions to Prevent Bad Bank Technology

South State Correspondent

Does the Bank Technology Improve the Customer Experience Across the Bank’s Platform? To answer the question above, ask yourself – “How does the product scale across the bank’s platform to various customer segments?” The result is two different customer experiences that cannot be brought together.

article thumbnail

How to Win Small Business Loans This Year

Abrigo

With stiff competition from alternative lenders, non-bank financial institutions, and money service businesses who are pushing the boundaries of the traditional lending model, financial institutions can’t afford to deny the efficiencies and convenient customer experience of digitally enhanced loan systems. Lending & Credit Risk.

How To 195
article thumbnail

10 Lessons We Learned at the Nacha Smarter Faster Payment Conference

South State Correspondent

The major themes of fraud, artificial intelligence (AI), expansion of instant payments, open banking, and regulation were particularly relevant to your roles as executives, risk managers, compliance officers, and technology leaders. How Banks Can Better Work with Law Enforcement Less than 0.5%

article thumbnail

What customer complaints can tell you about your experience (and your compliance)

Insights on Business

Until recently, the words “customer experience” and “compliance” didn’t really come up in the same conversation – let alone exist in the same universe. There didn’t seem to be a need to connect this area, governed by rules and regulations, with the “front office” customer experience. Learn more at ibm.com/RegTech.

article thumbnail

Trust: Once Again the Most Precious Currency in Banking

Gonzobanker

It’s a good time to surround the executive team with a diversity of smart advisors and capital market players. Customer Experience – With customers jumpy and nervous, banks cannot afford to allow service lapses or information mistakes that could set off another wave of panic.