PYMNTS

AUGUST 1, 2019

With upgrades to its mobile app and new product offerings, Dunkin’ Brands grew its digital and delivery platforms while rolling out menu innovations with broader customer appeal in the second quarter. Menu Innovation. In April, the company introduced a new type of food innovation to its menu with the rollout of Dunkin’ bowls.

Innovation 122

Innovation New York City Branding National 122

PYMNTS

MAY 22, 2018

Wells Fargo announced on Tuesday (May 22) that Steve Ellis, head of the innovation group, will retire after nearly 31 years with the company. According to the bank, Ellis’ replacement has extensive digital and technology experience with a specialty in digital disruption, customer experience and product innovation.

Groups 100

Groups Innovation Customer Experience Strategy 100

PYMNTS

MAY 29, 2019

According to the Making Instant Pay Global Playbook , public utility companies are innovating their payment methods to include online and mobile options to meet consumer demand and stay competitive. Chicago’s Department of Finance has installed kiosks around the city for customers to pay utility bills. Today, we have to rethink that.”.

Innovation 145

Innovation Mobile Company Payments 145

PYMNTS

JULY 1, 2016

Singapore is on a mission to build up a Smart Nation by utilizing innovation and technology to create opportunities and strengthen communities. Between 2011 and 2015, the government allocated $16 billion to help accelerate Singapore’s research, innovation and enterprise landscape. Innovation On The Rise.

National 133

National Training Bitcoin Samsung 133

PYMNTS

JANUARY 8, 2021

The Kount Identity Trust Global Network harnesses AI to connect trust and fraud data signals from 32 billion online interactions, 17 billion unique devices and five billion yearly transactions throughout 200 nations and territories, according to the company.

Idaho 295

Idaho Fraud United States Customer Experience 295

PYMNTS

JULY 16, 2019

Silicon Valley’s Ondot Systems has developed a new cloud service for debit and credit card issuers that offers a great user experience while also being fast, easy and accessible, Ondot said in a press release. For new clients, the cloud service addresses the digital demands of today’s consumers with easy integration and low maintenance.

Innovation 128

Innovation Compliance User Experience Cards 128

Cisco

AUGUST 11, 2020

The first half of 2020 has demonstrated the remarkable adaptability of the financial services industry in the face of simultaneous disruption to economic, operational, and customer behavior conditions. This expanded nature of customer relationships – crossing between physical and digital channels – is the ‘new normal’ for customer experience.

Innovation 123

Innovation Customer Experience Survey Meeting 123

Bobsguide

FEBRUARY 22, 2022

Through focused, innovative products, services, and a redefined operating model, BDB has been stimulating and driving entrepreneurial activity in the country. The bank was looking for a modern, digital banking solution that would help it transform customer engagement through the delivery of contextual experiences.

Innovation 78

Innovation Customer Experience Strategy Operations 78

PYMNTS

DECEMBER 6, 2017

In short, customers want innovation, but restaurants, largely, aren’t giving it to them. The Index’s inaugural edition explores why companies in the $230 billion QSR space struggle to innovate, and how they can change that reputation. According to PYMNTS research, most brands in the QSR space are losing the innovation race.

Innovation 120

Innovation Study St. Louis Google 120

PYMNTS

JANUARY 24, 2018

He said the company’s traditional customers — banks — need help to compete against those firms and deliver great customer experiences even as they “fight a battle against the ever-increasing compliance and technology investment requirements.”. A bank or FI has a limited capacity for technology investments, at least internally.

Innovation 139

Innovation Payments Operations Marketing 139

BankInovation

JULY 21, 2020

Top executives from Royal Bank of Canada and First National Bank of Omaha are slated to speak at the Bank Innovation Build digital event on Sept. Taking the virtual stage will be Rami Thabet, vice president of digital product at RBC, and Marc Butterfield, senior vice president of innovation and disruption at FNBO.

Omaha 52

Omaha National Innovation Customer Experience 52

PYMNTS

AUGUST 11, 2020

Kount added that this means its business customers “are able to optimize marketing and sales efforts, personalize customer experiences, and reduce the time spent vetting prospects.”. Due to the pandemic, many companies have rolled out new online portals that are convenient to their customers.

Fraud 234

Fraud Industry Idaho Customer Experience 234

Cisco

JANUARY 10, 2023

Whether a community bank or a credit union, regional insurer, or multi-national financial institution, cross-functional engagement with champions, key influencers and ultimate decision-makers also helps to eliminate silos inherent in the financial services industry. Cybersecurity Readiness Assessment.

Digital Strategies 174

Digital Strategies Strategy America Innovation 174

PYMNTS

DECEMBER 21, 2020

Kroger customers can now expediently and simply order gift cards for curbside pickup in addition to their supermarket items at 1,900 of the chain’s locations throughout the nation, according to a Monday (Dec. 21) announcement from Blackhawk Network.

Cards 159

Cards Branding Customer Experience Innovation 159

BankInovation

JUNE 3, 2020

Bank Innovation is proud to announce the Bank Innovation Build 2020 Virtual Experience, designed to provide industry professionals the insights, strategies and best practices to propel their innovation teams to success. Produced by Bank Innovation and Royal Media, Build will take place Sept. 9 and 10 online.

Innovation 64

Innovation Strategy Industry Online 64

Perficient

DECEMBER 15, 2020

The Creativity International Design Awards is active in recognizing exceptional design and the designers and innovators who make it happen.

Tools 475

Tools Policies Industry Community 475

PYMNTS

FEBRUARY 23, 2020

To offer expanded services as it pursues a digital innovation strategy of harnessing partnerships to provide an enhanced customer experience, Fifth Third is teaming with Fundation for small business loans. Companies that lack access to capital are not able to grow their operations or have had to cut their headcounts.

Customer Experience 130

Customer Experience Innovation Strategies Guidelines Meeting 130

PYMNTS

MAY 19, 2019

The National Credit Union Administration was named as Municipal Credit Union’s conservator, Linda Lacewell, the state’s acting financial services superintendent, told Reuters. At the same time, the credit unions are on the hook to not only provide for customer experience but also security.

New York 181

New York Security Customer Experience Innovation 181

Independent Banker

DECEMBER 31, 2021

ICBA has preached the importance of innovation, not as a project or something to silo inside a department but as an inclusive cultural and philosophical endeavor that should be part of an organization’s DNA. By investing in small businesses and creating jobs, community banks are helping support local economies throughout our nation.

Community Bank 91

Community Bank Community Innovation Leadership 91

PYMNTS

DECEMBER 4, 2019

It’s a challenging region, however, because nation-by-nation and vertical-by-vertical, the situation on the ground can vary widely in terms of infrastructure, consumer interest and regulatory prerogatives. Since partnering two years ago, Visa and NovoPayment have advanced digital payments across the region.

America 132

America Regional National Fintech 132

South State Correspondent

MAY 1, 2024

For inspiration in banking innovation, we often look to other industries. Instead of thinking traditionally, Gentle Monster pursued a strategy of innovation and creativity to become the hottest sunglass company globally, creating a company currently valued at $900 million. Honkook Kim and his Gentle Monster Brand is a perfect example.

Innovation 195

Innovation social media Branding Marketing 195

Bank Innovation

JANUARY 17, 2020

In this episode, editors discuss the following news developments: The overlap of retail with financial services, and reflections on the National Retail Federation annual conference in New York; Visa’s acquisition of Plaid and what it means […].

Retail 243

Retail New York Video Conference 243

Gonzobanker

FEBRUARY 8, 2022

While AOBA 2022 had its share of execs wanting to “fake it until they make it” with future innovation, credit is due to the bankers who are pouring real financial investment into new fintech experiments. Yet, credit must be given to bankers who are finally pouring real financial investment and attention into these new experiments.

Fintech 167

Fintech Customer Experience Conference Technology 167

PYMNTS

JANUARY 14, 2021

The Clearing House's real-time payments offering, the RTP ® network, continues to gather steam with financial institutions (FIs), FinTechs and their business customers in this week's Payment Rail Innovation roundup. Wells River Savings Bank Joins The RTP Network. “Our Modern Treasury Raises Funding To Accelerate B2B Payments.

Vermont 157

Vermont System Innovation Payments 157

Bank Innovation

JANUARY 2, 2020

Gartner’s Digital IQ Index for 2019 surveyed 80 banking and financial brands, including national banks, regional banks, online banks and fintech startups. It examined 1,200 data […].

Regional 273

Regional Study Survey National 273

CFPB Monitor

JULY 13, 2016

While the CFPB has not yet held a public event devoted to FinTech or financial innovation, the Office of the Comptroller of the Currency (OCC) recently held a Forum On Supporting Financial Innovation in the Federal Banking System to discuss the agency’s approach to FinTech and other innovative products.

Innovation 60

Innovation Fintech Customer Experience Policies 60

PYMNTS

AUGUST 20, 2019

Kroger Vice President of New Business Development Jeff Talbot said in an announcement , “We continue to redefine the grocery customer experience and partner for customer value through our Restock Kroger transformation plan. ” The report comes as news surfaced in December of last year that The Kroger Co.

Retail 113

Retail Tennessee Customer Experience Branding 113

Accenture

MAY 22, 2019

For years, banks have enjoyed a low bar on CFO expectations around payment product sophistication and innovation. Today, we are seeing a slowdown in commercial deposit growth broadly with flat or negative growth in pockets as deposits shift to the national banks. Customer experience mastery is core to their business models.

Payments 150

Payments Customer Experience Survey Capital 150

PYMNTS

SEPTEMBER 16, 2020

Meet Shark Wheel, a company that has literally invented a wheel that’s not round and added some innovation to the eCommerce space by partnering with a new one-click checkout system. In fact, while other companies are looking for VC money to grow and innovate, Shark Wheel is funded by the National Science Foundation.

Company 175

Company Innovation social media Retail 175

PYMNTS

OCTOBER 31, 2019

According to the bank’s CEO Peter Horton, the FI’s endeavor to upgrade its infrastructure “is a big step toward driving our transformation agenda,” and added that Intellect’s offering is “highly flexible and innovative.” will support their vision of becoming an innovative and responsive digital bank.

Innovation 101

Innovation Community Bank Customer Experience Operations 101

PYMNTS

APRIL 12, 2019

The stakes are too high to turn away from at least the prospect of such relationships, not with the fierce pace of innovation punishing anyone who lags behind, and regulatory measures such as PSD2 aiming to make the world safer for FinTech-FI collaborations. And Commonwealth has been one of the innovation leaders.”.

Fintech 168

Fintech Innovation Mobile Payments 168

Bank Innovation

FEBRUARY 19, 2020

is trying to hook customers with a 2.1% The company, which launched its products nationally Wednesday, is coming into the market as fintech startups like Wealthfront, Betterment and Varo are touting high-yield savings accounts to vie for market share. Level, a digital banking startup based in San Francisco Calif.,

San Francisco 259

San Francisco National Digital Banking Fintech 259

PYMNTS

MAY 10, 2019

Among the highest ideals for digital payments – driving innovation in transactions and customer experience – is, of course, the concept of seamlessness. If you don’t enroll customers properly, you’ll be limited in terms of what innovative customer services you can roll out in the future.”.

Payments 178

Payments Fraud Security Customer Experience 178

PYMNTS

MARCH 3, 2020

And 26 percent of that population has avoided getting help for the problem due to high cost and a demeaning customer experience. It combines an innovative product with a DTC approach that takes away some of the barriers to hearing loss treatment. “Of They have tested, and they deliver a great experience.

Payments 176

Payments Customer Experience National Retail 176

NCR

JULY 19, 2016

Recently we’ve seen more financial institutions at the regional, national and multi-national level, make strides toward digital innovation. And the common thread between all of these projects has been the focus on making them customer-centric, and bringing about positive and profitable change. So, what’s there to lose?

Innovation 40

Innovation Customer Experience Retail National 40

PYMNTS

MAY 22, 2020

The National Retail Federation (NRF) and other groups have released guidelines for store operation and design today (May 22) as members begin to come back from the economic devastation of the pandemic. The reopening of retail is bound to portend changes for businesses as well as consumers.

Retail 148

Retail Guidelines National Customer Experience 148

Perficient

JULY 11, 2022

Lauren Saunders, Associate Director of the National Consumer Law Center, said in the hearing that even for products “clothed in shiny fintech garb,” more consumer protection measures need to be in place for BNPL products and asserted that many of their “abusive profit models may be built on late fees from struggling consumers.”.

Fintech 474

Fintech Trends South Dakota Apple 474