Customer Experience Innovation Leadership National 
Gonzobanker
JULY 8, 2022
Today, banks have no choice but to look more like tech companies: tech companies are offering banking services, innovative financial institutions are deploying banking as a service (BaaS) offerings, and digital transformation is dominating the strategic priorities of most financial institutions. A national unemployment rate of 3.6%
Independent Banker
DECEMBER 31, 2021
ICBA has preached the importance of innovation, not as a project or something to silo inside a department but as an inclusive cultural and philosophical endeavor that should be part of an organization’s DNA. By investing in small businesses and creating jobs, community banks are helping support local economies throughout our nation.
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Gonzobanker
JULY 20, 2022
Bank executives are coming to understand that in today’s world, the customer experience (CX) is the product, although not all have made a serious commitment to address newfound competition. The bottom line is this: most banks lack the true management leadership and operating disciplines necessary to execute successfully on digital.
Abrigo
MAY 5, 2022
Weekly episodes highlight innovators and industry players driving innovation in the financial services industry. Banking artificial intelligence (AI), the customer experience, enticing millennials, and change management are among subjects tackled in recent episodes. keep me informed.
Independent Banker
MARCH 31, 2022
“I’m so inspired by the professionalism, integrity and commitment of our executive committee and board of directors as we work together to serve the needs of community bankers across the nation,” says Terry Jorde, ICBA senior executive vice president and chief of staff. ICBA president and CEO Rebeca Romero Rainey echoes this sentiment.
Gonzobanker
DECEMBER 17, 2021
Some interesting finalists would be: M&T and People’s United Old National and First Midwest Webster and Sterling Columbia Bank and Umpqua. This is an innovation-seeking franchise that has built a solid brand and never got over its skis in execution. Congrats on a brave move and national recognition Jim!
PYMNTS
FEBRUARY 23, 2018
And with its scale in mobile payments and loyalty members, the company is well-positioned for other innovative initiatives. Brian is a proven, world-class executive who will bring fresh energy and leadership to drive excellence across every aspect of our business,” Chipotle’s CEO Steve Ells said in a statement at the time of Niccol’s hire.
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