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South State Correspondent
AUGUST 15, 2022
The reality is that banks don’t think from the customer’s perspective enough. The customer experience is horrible for many bank processes. Bankers often think from the bank’s perspective or from the regulator’s perspective. Stop Thinking About the Customer and Think LIKE the Customer.
South State Correspondent
AUGUST 15, 2022
The reality is that banks don’t think from the customer’s perspective enough. The customer experience is horrible for many bank processes. Bankers often think from the bank’s perspective or from the regulator’s perspective. Stop Thinking About the Customer and Think LIKE the Customer.
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Gonzobanker
MARCH 7, 2024
It happened this week: Fintech Meetup , one of the newer trade events that brought 4,000 or so fintech and banker types to Las Vegas. The experience felt akin to entering a mosh pit but instead of musicians, you are in it with bankers and entrepreneurs and there are chairs. He likened it to regression testing.
Abrigo
SEPTEMBER 28, 2022
You might also like this webinar, "How to manage a high-performing construction loan portfolio." Takeaway 2 Improve the customer experience with a better system and faster turn around times. Takeaway 2 Improve the customer experience with a better system and faster turn around times. Those days have passed.
Abrigo
DECEMBER 22, 2023
As 2023 winds down, community banks and credit unions have worked hard to attract new customers and members and retain existing ones by streamlining processes and improving the end-user experience. But the benefits of automation are a key part of the customer experience.
South State Correspondent
JUNE 22, 2022
In this article, we explore the Innovation Matrix and how to use it to better drive your bank’s efforts. Many banks don’t think in terms of innovation and are not set up for innovation. Every bank, no matter the size, should think and train bankers on where, and how to look for improvements. Framing Innovation.
South State Correspondent
JANUARY 3, 2024
Since many bankers likely have a self-improvement goal in their New Year’s resolutions, we wanted to put out our recommendations right from the start. To do this, we teamed up with Jack Hubbard, Managing Partner of the Modern Banker , to bring you our collective favorites. Heart Spoken , by Elizabeth Cottrell.
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