Cisco

MAY 29, 2019

In retail banking, it’s clear customer experience matters, and the stakes have never been higher. Study after study confirms the importance of providing personalized, integrated experiences for satisfaction and retention of financial services customers. Opportunity #1: When opening a new account.

Customer Experience 71

Customer Experience Retail San Diego Study 71

PYMNTS

MARCH 26, 2020

For retailers, especially those deemed non-essential and struggling with revenue, branding may be on the back burner right now. According to Claessen, those brand attributes are even more important during this crisis as retailers communicate with employees, landlords and consumers. Big mistake, say several branding experts.

Branding 145

Branding Retail social media Customer Experience 145

Bank Innovation

JANUARY 5, 2020

Beyond Consortium, led by one of Asia’s largest massage chair makers, V3 Group Ltd. Two more consortiums said they submitted bids for digital banking licenses in Singapore as companies, ranging from a massage chair maker to a property giant and Chinese fintech firms, joined forces to go for the sought-after permits.

Digital Banking 300

Digital Banking Groups Fintech Cards 300

Celent Banking

SEPTEMBER 30, 2015

Customer Stories. Experience Recovery. These are a handful of the topics discussed at this week’s Customer Experience for Financial Services (CXFS) Conference, organized by Worldwide Business Research in Charlotte, NC. This enables firms to mine and analyze the data to inform customer-centric innovation.

Customer Experience 100

Customer Experience social media Charlotte Conference 100

PYMNTS

NOVEMBER 9, 2020

Now there are signals that a physical retail rebound is forming up. presidential election in the rearview mirror and 2021 right around the corner, a new shift is underway: the slow but certain move back to shopping inside retail stores — an experience that people still crave for the experiential joy it brings. With the U.S.

Retail 261

Retail Millennials Online Tools 261

PYMNTS

MARCH 30, 2020

Retailers are dutifully speaking with their payment service providers (PSPs) and industry partners to adhere to these shifts, but they must also keep their customers’ experiences in mind. retailer trade group, Retail Industry Leaders Association ( RILA ), told PYMNTS in a recent interview.

United States 131

United States Retail Customer Experience Data 131

PYMNTS

JUNE 22, 2016

With so much data available, is your organization harnessing it in the most efficient way in order to truly reap all the benefits of big data including driving innovation and improving the customer experience? He also held a number of executive positions at HAVI Global Solutions and the Allant Group.

Customer Experience 104

Customer Experience Chicago Analytics Big Data 104

PYMNTS

DECEMBER 11, 2019

The nearly universal need for medication and other remedies is driving retail innovation via the pharmacy sector — and that includes the area of customer experience. One of the keys of the commerce game these days is providing a deeper customer experience, and that holds true when it comes to healthcare retail.

Retail 132

Retail Innovation Houston Customer Experience 132

Payments Source

JANUARY 6, 2021

With people shopping online more than ever before, and a new group of consumers joining the online retail space, it’s become increasingly important for brands to connect their sales channels and embrace e-commerce, says Hatch founder and CEO Joris Kroese.

Customer Experience 117

Customer Experience Branding Online Groups 117

PYMNTS

JUNE 11, 2020

To provide business-to-business (B2B) merchants with customized checkout experiences, Ingenico Group has connected its technology with Oro Inc.’s Firms can provide personalized payment experiences without compromising security via the integration, according to a Thursday (June 11) announcement.

Groups 130

Groups Customer Experience Resources Management 130

Perficient

SEPTEMBER 21, 2023

The ability for intelligence automation tools to be able to quickly and accurately grab the most relevant and accurate information regarding a customer’s inquiry, sales deal, or more is based on many data-readiness factors. Data-readiness factors may include: Data cleanliness – Do we have a unified view of our customers?

Data 491

Data Tools Customer Experience Security 491

Cisco

MAY 29, 2019

In retail banking, it’s clear customer experience matters, and the stakes have never been higher. Study after study confirms the importance of providing personalized, integrated experiences for satisfaction and retention of financial services customers. Opportunity #1: When opening a new account.

Customer Experience 48

Customer Experience Retail San Diego Study 48

FICO

SEPTEMBER 28, 2020

I’ll be participating in an excellent panel, “ Balancing Fraud Prevention & the Customer Experience ,” at the first virtual edition of CBA LIVE , the must-attend annual event for the retail banking industry. Ben Mendelsohn, Senior Vice President, Director of Retail Product Management, Fifth Third Bankcorp.

Customer Experience 59

Customer Experience Fraud Strategy Compliance 59

PYMNTS

DECEMBER 11, 2019

Kroger and Walgreens are expanding their partnership to create a new group purchasing organization (GPO) called the Retail Procurement Alliance, which will pool resources to cut costs and advance innovation, the companies said in a press release on Wednesday (Dec.

Resources 132

Resources Retail Kentucky Tennessee 132

PYMNTS

OCTOBER 8, 2018

This strategic partnership between H&M group and Klarna is based on a joint relentless focus on creating great customer experiences,” Karl-Johan Persson, CEO of H&M group, said in the press release. Regardless of how and when customers want to shop, we need to be there for them.

Retail 171

Retail Online Customer Experience Groups 171

PYMNTS

AUGUST 17, 2017

It can be argued that some of the toughest buyers to keep in mind when planning out retail strategies are teenagers. While one day a teen may be into shopping strictly online, another day may see an offline preferred experience or a mixture of both, and retailers must be at the ready to transform engagement efforts at any given time.

Retail 127

Retail social media Online Mobile 127

PYMNTS

OCTOBER 5, 2020

According to the NPD Group , COVID-19 brought the year’s good start to a halt, with March athletic shoe sales down about 40 percent compared to 2019 and taking a 50 percent hit in April. Despite its 37 -state footprint, Werder noted that Fleet Feet thinks of itself as both a national brand and a community retailer.

Technology 131

Technology Retail North Carolina National 131

PYMNTS

AUGUST 17, 2017

It can be argued that some of the toughest buyers to keep in mind when planning out retail strategies are teenagers. While one day a teen may be into shopping strictly online, another day may see an offline preferred experience or a mixture of both, and retailers must be at the ready to transform engagement efforts at any given time.

Retail 114

Retail social media Online Mobile 114

Payments Source

APRIL 23, 2018

When offered in a fair and transparent manner, DCC provides real value and benefit to both the cardholder and the merchant striving for new ways to remove friction and improve their customer service experience, writes Mark Horwedel, CEO of the Merchant Advisory Group.

Customer Experience 127

Customer Experience Apple Groups Retail 127

PYMNTS

JANUARY 22, 2020

For retailers, nothing really ever comes easy — and things aren’t getting any easier, at least when it involves gaining and retaining customers. That’s because the largest combined consumer group today — probably one of the largest combined consumer groups in history — consists of millennials and Generation Z.

Retail 137

Retail Millennials New York City social media 137

Bank Innovation

MARCH 13, 2017

Marie Floyd, senior vice president of digital customer experiences for Wells Fargo, has some tips. How do you choose where to focus your innovation team? Floyd, who joined Wells Fargo in 2015, has worked in the tech industry for more than 30 years, and for companies like Intuit, eBay, and IBM. In her time at […].

Innovation 246

Innovation Groups Customer Experience Industry 246

CFPB Monitor

SEPTEMBER 22, 2022

Expressing a range of concerns, several key industry groups submitted comments to the Federal Trade Commission (“FTC”) last week regarding its proposed rule that would impose new substantive and disclosure obligations on auto-dealers in the auto finance process.

Regulation 148

Regulation Groups Customer Experience Retail 148

PYMNTS

JANUARY 11, 2021

Providence, Rhode Island-based Citizens Financial Group is advancing the reach of its national point-of-sale (POS) offering for merchants, renaming it Citizens Pay, the company announced Monday (Jan. This capability was first introduced in a collaboration between Citizens and Xbox All Access at retailers like Target, Best Buy and others.

Rhode Island 190

Rhode Island Groups National Retail 190

Perficient

DECEMBER 1, 2022

Tax season was approaching, and Jane, a Financial Advisor employed by Faux Advisors Group, wanted to target clients and prospects that would benefit from using tax-aware asset allocation (moving high-yield assets to a tax-deferred or exempt account to help decrease taxable income).

Taxes 294

Taxes Customer Experience Marketing Compliance 294

NCR

SEPTEMBER 13, 2017

Customer experience and the relationships consumers have with their banks have never been more important. They also offer a genuine alternative to established financial institutions, which must respond by showing they are not being left behind in the customer experience stakes. How to improve your customer understanding.

Customer Experience 80

Customer Experience Data Branding social media 80

PYMNTS

DECEMBER 28, 2020

Morgan Chase has agreed to acquire the rewards division of cxLoyalty Group Holdings , the companies announced in two press releases Monday (Dec. Todd Siegel , CEO of cxLoyalty Group Holdings, said in a statement that the transaction is “compelling” and will benefit all of the company’s stakeholders. They will report to Lake.

Connecticut 282

Connecticut Groups Customer Experience Cards 282

ATM Marketplace

SEPTEMBER 6, 2022

The future of bank branches will be interesting, according to Stephen K Griffin, SVP and director of the Retail Distribution Planning Group at Regions Bank. Griffin shared his insights in an opening keynote at the Bank Customer Experience Summit held in Chicago from Aug. 31 to Sept 1.

Chicago 105

Chicago Customer Experience Regional Groups 105

PYMNTS

JUNE 14, 2019

However, in the 2019 Retail Banking Report, a study by Reputation.com that analyzed online data relating to retail banking locations for 23 major U.S. The study came up with Reputation Scores, measured on a scale of 100 to 1,000, based on online reviews, accurate listings, social media, search results and customer engagement.

Retail 103

Retail Study Online Mobile 103

PYMNTS

OCTOBER 11, 2019

Brick-and-mortar retailers are creating next-generation stores that incorporate interactive features into their designs with the help of technology. The mPOS, as well as the Vbook mobile selling app from The Vitamin Shoppe, will let the health enthusiast associates have easy access to customer and product information.

Retail 101

Retail New Jersey Groups Innovation 101

The Paypers

OCTOBER 22, 2021

The BBVA Group has announced the launch of an all-digital retail banking in Italy, with a different value proposition and customer experience.

Retail 41

Retail Customer Experience Groups 41

PYMNTS

FEBRUARY 5, 2019

Neiman Marcus Group announced Tuesday (Feb. 5) the appointment of two executives to lead its customer and store strategies. The executives are part of Nieman Marcus’ effort to overhaul its retail experience as it competes against Amazon and other eCommerce players. ”

Customer Experience 128

Customer Experience Retail Groups Training 128

PYMNTS

MARCH 13, 2019

Luxury department store retailers are combining digital shopping technology with dining experiences in their latest locations as part of their overall innovation plans. Neiman Marcus is gearing up to open what it describes as a “multi-level retail experience” at a new development in Manhattan. Hudson Yards.

Retail 129

Retail Branding Chicago Strategy 129

PYMNTS

NOVEMBER 20, 2019

Providing a top consumer experience is becoming more important and is a rising trend in retail, and that will almost certainly increase in the 2020s. The space will also feature a ‘Grow Room,’ a public and also rentable space designed for group bonding and meditation. Physical Retail Efforts.

Retail 109

Retail New York City Minneapolis Branding 109

PYMNTS

APRIL 3, 2018

to Ingenico Group ’s Telium Semi-Integrated solution. Ingenico said in an announcement that KFC customers will still be able to pay using all forms of electronic payment, such EMV chip & PIN, EMV chip & sign, magstripe and NFC/contactless. “It Ingenico Group has helped KFC U.S.

Groups 101

Groups Payments Kentucky Customer Experience 101

Perficient

AUGUST 9, 2020

What is the difference between a healthcare journey map and a healthcare customer experience map? Healthcare journey maps and healthcare experience maps are different names for the same thing. The primary purpose in crafting the journey map is to better understand – and ultimately improve – the customer journey.

Customer Experience 322

Customer Experience Retail System Google 322

PYMNTS

JULY 2, 2018

“The brand is 40 years old, and when you mention it to consumers, they still smile and remember the stores in the malls or looking at the catalog,” David Conn, CEO at ThreeSixty Group, told Karen Webster in a recent conversation. And that customer base, Conn noted, is probably more diverse than most people would assume.

Branding 101

Branding Retail New York Groups 101

PYMNTS

JUNE 7, 2018

The goal for all retailers is, of course, to deliver an excellent experience, both online and in stores, and to find ways for those disparate experiences to mesh seamlessly with one another. The Swedish furniture retailer seems to be making the opposite transition. market, axing plans for new stores in three U.S.

Retail 122

Retail Customer Experience Branding Comparison 122