PYMNTS

JANUARY 30, 2019

While CVS Health is running a pilot with SmileDirectClub to allow the startup to fit people for invisible braces in certain CVS drugstores, Walgreens has opened an Aspen Dental in one of its Florida locations, with plans to launch another later on this year.

Florida 109

Florida Customer Experience Strategy Retail 109

PYMNTS

NOVEMBER 6, 2019

Kroger ’s retail transformation was front and center at its analyst day, as the firm aims to remake its business with its Restock Kroger framework. The first area is redefining the grocery environment, enhancing the customer connection by creating an experience that is seamless, simple, easy and intuitive.

Innovation 109

Innovation Customer Experience Tennessee Retail 109

PYMNTS

OCTOBER 25, 2017

The October edition of the PYMNTS Unattended Retail Tracker™ highlights how the latest developments in unattended retail technology are disrupting the ways in which consumers use public transportation, shop for vehicles, pay for fast food and more. All the customer has to do to place their order is smile at the camera.

Los Angeles 119

Los Angeles Florida New York City Retail 119

PYMNTS

JUNE 25, 2019

The service is now available in select markets in Florida, California and Missouri, with plans to expand to additional locations in the coming months. Customers ordering alcohol via Instacart must be 21 or older and are required to enter their date of birth at checkout, as well as present a valid government ID at the time of delivery.

Missouri 108

Missouri Florida California Customer Experience 108

PYMNTS

MARCH 12, 2019

Instacart said customers in participating states will now see a new in-app banner that lets them shop directly from beer, wine and spirit “aisles” of select retailers on the Instacart marketplace. and is available from one-third of its 300-plus retail partners. ”

North Carolina 109

North Carolina Washington Nebraska Kentucky 109

PYMNTS

DECEMBER 14, 2017

Pet goods retail chain PetSmart announced Thursday it had opened 28 new brick-and-mortar storefronts in North America during the quarter that ended Nov. In addition to our store growth, we continue to take steps to further enhance the customer experience. 1, 2017, with new locations spanning the United States and Canada.

Puerto Rico 109

Puerto Rico South Carolina New Hampshire Idaho 109

PYMNTS

OCTOBER 23, 2020

In the longer run, the service will grow over the next several months to the grocer’s 570 retail locations throughout California, Illinois, Pennsylvania and Florida. Amazon Fresh, a new physical retail concept from Amazon, is setting up shop in four locations in the Chicago market, the Chicago Tribune reported.

Arizona 170

Arizona Chicago Georgia Phoenix 170

PYMNTS

FEBRUARY 24, 2020

The all-important last mile of retail is getting shorter and more innovative. With mobile and online ordering emerging as table stakes, the delivery aspect is becoming an important part of the customer experience as well as the bottom line of the companies in this space. Home delivery is also becoming common in the retail space.

Mobile 132

Mobile Retail Online Florida 132

PYMNTS

AUGUST 27, 2018

cities: Tempe (Arizona), Houston, Austin, San Antonio, Dallas, Nashville (Tennessee), Raleigh (North Carolina), Charlotte (North Carolina), Jacksonville (Florida), Tampa (Florida), Orlando (Florida) and Washington, D.C. The customer experience with Carvana is a bit mixed.

North Carolina 100

North Carolina San Antonio Florida Raleigh 100

PYMNTS

JANUARY 16, 2018

The Google generation is changing industries from retail to call centers — and everything in between. The call center software solutions provider is working with cloud communications software and solution provider IMImobile to integrate omnichannel chat capabilities into NICE inContact’s CXone cloud customer experience platform.

Report 139

Report Customer Experience Trends Florida 139

PYMNTS

SEPTEMBER 7, 2018

In its home state of Florida, it’s the king of the grocery powers, to the extent that a popular question among local journalists is: Who can dethrone Publix? It didn’t work out so well, noted Jeff Green, a partner at retail real estate firm Hoffman Strategy Group. The experiment crashed and burned.”.

Florida 105

Florida South Carolina Tampa Regional 105

PYMNTS

JUNE 26, 2018

Not all kiosks are as high-tech as CaliBurger’s machines, but QSRs and other retailers are rolling out their own versions of the machines across the country. According to the PYMNTS Unattended Retail Tracker , it comes down to “offering the right combination of in-store tech, mobile solutions and online features.”.

Examples 107

Examples Arizona Retail Illinois 107

FICO

JULY 6, 2023

It was also encouraging for me to hear that organizations are moving away from portfolio-specific silos, in favor of a more holistic approach to customer experience and management. Let’s dig in a little deeper. Scams: A Top Fraud Concern Scams are becoming a leading fraud concern, all around the world.

Fraud 52

Fraud Management Customer Experience San Diego 52

FICO

APRIL 8, 2021

My latest fraud video captures my recent conversation with Jesse Gossman , a South Florida police detective and president of Bottom Line Fraud Consulting. The popularity of the merchandise muling Jesse describes appears to put a South Florida twist on a global “secret shopper” scam reported in 2020. Here, victims in the U.S.

Video 72

Video Fraud Florida Cards 72

CB Insights

DECEMBER 19, 2017

Modern-day retail is at an inflection point as retailers face struggling physical storefronts, massive debt, and inefficient operations, among other issues. Formerly beloved brands such as Aeropostale, American Apparel, and PacSun bit the dust in 2016, and the pace of retail deaths has accelerated since then.

Retail 78

Retail Branding Company Capital 78

PYMNTS

OCTOBER 16, 2018

Such offerings can help QSRs bring in customers: According to the PYMNTS Restaurant Readiness Index , 62 percent of consumers said the availability of digital innovations would make them more likely to visit in the future. With the addition of kiosks, McDonald’s is focusing on customer experience and choice.

Innovation 183

Innovation Mobile Branding Maryland 183

PopularBank

OCTOBER 28, 2020

“Popular is committed to meeting the needs of our customers and communities, guided by our 127-year legacy. This realignment in our New York Metro market is consistent with our small business and retail services model in South Florida,” said Popular, Inc. President and CEO Ignacio Alvarez. “We Virgin Islands.

Puerto Rico 52

Puerto Rico New York Metro Community 52

FICO

APRIL 19, 2018

FICO WORLD 2018, MIAMI, Florida. FICO today unveiled a host of new retail banking solutions that allow lenders to manage the credit lifecycle in a way that is smarter, faster and simpler. FICO ® World 2018 runs through April 19 in Miami Beach, Florida.

Miami 40

Miami Analytics Florida Management 40

PYMNTS

OCTOBER 20, 2017

Like so much of the retail industry, hospitality is all about customer experience. A happy customer is an asset and a source of repeat revenue, either because they will stay at the hotel chain again themselves or because they will recommend it to family and friends. Pacifica Hotels — Santa Barbara & Los Angeles.

Las Vegas 108

Las Vegas Los Angeles Hawaii California 108

PYMNTS

FEBRUARY 23, 2018

The company also announced its luxury Beyond tier, which offers fully constructed trips that include hospitality and custom experiences. Homes listed under this tier have been inspected against a checklist and are verified to offer “quality and comfort.” Guests can connect with the host through a dedicated app during their stay.

Florida 116

Florida Customer Experience Resources Lending 116

PYMNTS

AUGUST 28, 2019

With technology for cashierless checkout and robotic-powered order fulfillment, automated retail is changing how consumers shop for groceries and how supermarkets fill their eCommerce orders. And grocery retailers are expanding their delivery efforts. make online grocery orders for delivery or pickup. The share of U.S.

Retail 141

Retail New York City Houston San Francisco 141

FICO

MAY 27, 2021

Cox Communications , the largest private telecom company in the US, is using FICO® Customer Communication Services (CCS) to transform its customer experience. Grupo Monge , a large retailer in Central America, used analytic decisioning to improve the way it grants credit, especially to customers previously excluded from loans.

Analytics 52

Analytics Fraud Management America 52

FICO

SEPTEMBER 14, 2016

One of my colleagues recently traveled to Florida and had a gas station purchase declined, even though he had been there a few days. This poor customer experience can be improved by looking at not just the activity of the card, but the activity of the cardholder’s mobile device. Even domestic travel can cause problems.

Analytics 40

Analytics Fraud Mobile Cards 40

Gonzobanker

JULY 7, 2015

EverBank figures include acquisition of Bank of Florida deposits of $1.5 But here’s the real clincher: in the same period that the Top 10 Internet only banks grew deposits by $175 billion, the three major legacy retail powerhouses – Chase, Wells and Bank of America – grew deposits by $1.27 Retail Banks $1,271,189,782.

Digital Banking 60

Digital Banking Industry Capital Strategy 60

PYMNTS

JUNE 7, 2019

This week was one of the latter, as Walmart hosted its investor meeting in Arkansas and Amazon decided this week’s menu of technological innovations in retail would be an all-you-can-eat buffet. That Amazon is making a major push into apparel retail is, at this point, well known to everyone. And that was just the serious stuff.

Arkansas 109

Arkansas Training Las Vegas Kansas City 109

FICO

JUNE 14, 2022

Credit risk and fraud risk – when you’re onboarding customers, why have two siloed solutions and two processes when unification eliminates contradictory outcomes and enhances customer experience? . Join Us in Hollywood (Florida). Retail Payments Fraud: How Consumers and Banks Can Fight Back. See all Posts.

Fraud 52

Fraud Trends Analytics Cards 52

CB Insights

JUNE 5, 2019

Food and beverage brands are offering a personalized experience by recognizing customers. Food and beverage corporates are seeking to create a better customer experience using facial recognition technology. Retail giants track faces to combat theft.

Technology 78

Technology US Company Security 78

Gonzobanker

DECEMBER 19, 2022

Goes to Frank Sorrentino of Connect One Bank , who humorously and insightfully defined his bank’s move into Florida as the “6th Borough of New York.”. The Smarter Bank Customer Experience Award. Knowledgeable from retail to complex treasury needs, Cody is one of the best. banks by market value.”. Goes to CSI.

Community 216

Community Fintech Industry Innovation 216