Insights on Business

OCTOBER 16, 2018

Creating compelling AI omni-channel customer experiences. Warren Raisch, IBM Executive Strategist, Watson Customer Engagement. Customers expect personalized engagement at every touch point. Maura K Schoonmaker, IBM Program Director, System z Banking and Financial Markets. Monday, October 22, 2018.

Fraud 117

Fraud Customer Experience Analytics blockchain 117

Insights on Business

JUNE 14, 2018

Today’s banking systems evolved from the first merchants bartering and carrying goods between early villages and towns. Our most closely related banking systems evolved in medieval and Renaissance Italy where banking branches were established throughout Europe. The Banker Technology Projects of the Year Awards 2017.” The Banker.

Customer Experience 115

Customer Experience cryptocurrency Technology blockchain 115

William Mills

FEBRUARY 7, 2017

Key trends in this year’s report include the continued evolution of payments technology, increased adoption of self-service and innovative branch automation technology, and further enhancements to mobile banking – all converging as part of an overlying strategy to improve the customer experience.

Report 40

Report social media Customer Experience Industry 40

Insights on Business

FEBRUARY 19, 2016

These firms collectively known as FinTechs or Financial Technology firms are disrupting the banking industry by dis-intermediating across a banking customer’s financial value chain. I am interested in hearing your thoughts and your organizations experience on this topic.

Fintech 132

Fintech Video Lending Industry 132

PYMNTS

JULY 13, 2020

Indeed, just as SMBs have fast-tracked their own digitization efforts, their financial technology partners have also found the current climate to be an opportunity to accelerate innovation and roll out new services to support their merchant and consumer users. Innovation On The Fast Track. The Bigger PayPal Picture.

Innovation 184

Innovation Online Community social media 184

Insights on Business

FEBRUARY 19, 2016

What should be their strategy for Digital Banking transformation and what they can learn from FinTech innovation? These firms collectively known as FinTechs or Financial Technology firms are disrupting the banking industry by dis-intermediating across a banking customer’s financial value chain.

Fintech 70

Fintech Innovation Lending Video 70

Insights on Business

FEBRUARY 19, 2016

These firms collectively known as FinTechs or Financial Technology firms are disrupting the banking industry by dis-intermediating across a banking customer’s financial value chain. I am interested in hearing your thoughts and your organizations experience on this topic.

Fintech 93

Fintech Video Lending Industry 93

Insights on Business

FEBRUARY 19, 2016

These firms collectively known as FinTechs or Financial Technology firms are disrupting the banking industry by dis-intermediating across a banking customer’s financial value chain. I am interested in hearing your thoughts and your organizations experience on this topic.

Fintech 70

Fintech Video Lending Industry 70

William Mills

MAY 10, 2016

There is a growing focus on customer experience and related compliance issues. Qumrum allows banks to actually document customer interactions online. Leveraging assets from mobile banking and moving into the customer journey. i.e. showing the mobile banking when they are calling customer service. Good job. ^WM.

San Jose 40

San Jose Customer Experience Mobile social media 40

William Mills

SEPTEMBER 9, 2016

The system doesn’t need SMS so it can’t be hacked. The system provides 3 options with issuer, coupon, avg. Hybrid approach to empower advisors, remain compliant and really help customers. Auto-financing is ripe for innovation. Addresses compliance, fraud experience and customer experience analytics.

social media 40

social media ATM Mobile Customer Experience 40

William Mills

MAY 11, 2016

Katerina Frolovicheva (MD, Technologies Innovations). This is a leading bank in Russia, with a track record of fintech innovation. David Carr (Innovation Manager). In 2015, 70% of customers preferred to open bank accounts through mobile channels. Digital customers are more profitable customers.

Video 40

Video Mobile social media Analytics 40

PYMNTS

MAY 17, 2017

One ball park and customer experience at a time. And the inside-the-park experience is going to play a big role in that,” noted Wright. To make that experience one that entices fans to return and encourages them to spend more, MiLB turned to FIS, a global leader in financial technology. “In

Payments 101

Payments Community Jacksonville Community Bank 101

FICO

JANUARY 19, 2018

Typically, competition, innovation, and/or regulatory changes drive transformation, resulting in new products, providers, and pricing plans for consumers. The financial and retail sectors both have emerging competitors who are more technologically sophisticated than the incumbents.

Analytics 45

Analytics Millennials Retail Data 45

CB Insights

MAY 15, 2019

As fintech plays a larger role in the financial ecosystem, companies are looking for ways to use tech to solve problems and find new opportunities in the space. One popular approach: in-house financial innovation labs. Fidelity Labs is also exploring how AI can improve customer service and FCAT opened a blockchain incubator.

Innovation 78

Innovation blockchain Technology Groups 78

William Mills

MAY 9, 2018

How they describe their product/innovation: Project Finance is a personal finance application that shows users the future of their finances based on all the choices and decisions they’re making today. Their platform integrates with common mortgage loan origination systems. Now getting ready to show the lender side.

Security 40

Security Samsung Strategy San Jose 40

Gonzobanker

DECEMBER 19, 2022

Let’s see how this new scale allows for big investments in future innovation. Since taking the reins at MSUFCU in 2015, Clobes has more than doubled the size of the credit union, started a successful service organization (the Reseda Group), built an innovation center (The Lab), and started development of a new digital platform (Nextly).

Community 216

Community Fintech Industry Innovation 216

Gonzobanker

DECEMBER 14, 2023

Not the financial industry’s “Troublemakers ” – those regional and community banks, credit unions and supporting fintech entrepreneurs who continue to engage customers and communities and find niches that keep the grassroots of our country’s financial system alive and kicking. The “What the Hell Are Bankers Doing?”

Fintech 195

Fintech Community Regional Technology 195

William Mills

SEPTEMBER 7, 2016

Customer Action Center that eliminates screen hopping and allows associate to be more effective for customers. 20% of customer interactions are assisted. Bi-directional integrations with over 100 systems. Great for the associate and the customer. Also a pretty good customer experience.

Mobile 40

Mobile Cards Fraud Data 40

PYMNTS

DECEMBER 6, 2018

This week, the company announced that it reached an agreement to be acquired by one of its investors, CUNA Mutual Group , an insurance and financial technology provider to credit unions (CUNA invested in Mirador last year via its venture capital arm CMFG Ventures).

Training 161

Training Fintech Lending Customer Experience 161

Fintech Labs Insights

SEPTEMBER 1, 2015

To whet your appetite for two days of fintech innovation, we’re releasing the full and final lineup of presenting companies for FinovateFall 2015. additiv develops and implements digital innovations and business models for financial services providers. Adobe is changing the world through digital experiences.

Company 12

Company Software Analytics Mobile 12