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FHFA announces Office of Financial Technology

CFPB Monitor

On July 18, the Federal Housing Finance Agency (“FHFA”) announced the launch of a new Office of Financial Technology with the goal of advancing effective risk management as it evaluates fintech developments in the housing finance space. The deadline to submit comments in response to the RFI is October 16, 2022.

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Customer Experience in Financial Services

Celent Banking

These are a handful of the topics discussed at this week’s Customer Experience for Financial Services (CXFS) Conference, organized by Worldwide Business Research in Charlotte, NC. But as one presenter stated, having more VoC channels doesn’t automatically result in a better customer experience.

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OCC Considers Artificial Intelligence an Emerging Risk in Banking

Perficient

The utilization of AI has seen tremendous growth over the last few years, including: Customer chatbots Customer chatbots serve to streamline operations by reducing the need for extensive phone center staffing.

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Why Not All FinTech Providers Are FinTech Firms

PYMNTS

Such is the case in financial services, where “ FinTech ” is often used to describe financial technology vendors. “A A firm that offers financial technology is not necessarily a FinTech,” said Provenir Managing Director Paul Thomas, who thinks the distinction between the two needs to be clearer.

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Mitek Upgrades Digital ID Verification With NFC Technology

PYMNTS

A major provider of financial technology to banks, Mitek Systems said its digital identity verification software will now incorporate near-field communication (NFC) technology as well. Mitek, a top developer of digital identity verification and mobile check deposit technology, announced on Thursday (Oct.

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Finastra named a top global provider in IDC FinTech Rankings

Bobsguide

IDC’s prestigious annual ranking highlights the leading companies in financial technology. Vendors on the elite list are recognized based on 2021 calendar year revenues attributed to financial services and fintech industries, and have demonstrated their commitment to their customers and the industry. “The finastra.com.

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Galileo, Plaid Integrate To Streamline ACH Transfers

PYMNTS

The Salt Lake City payment processing platform has joined with Plaid, a Visa subsidiary based in San Francisco, that builds financial technology platforms to connect bank accounts and initiate automated clearing house (ACH) transfers.