Customer Experience Financial Technology Fraud Technology 
PYMNTS
OCTOBER 22, 2020
A major provider of financial technology to banks, Mitek Systems said its digital identity verification software will now incorporate near-field communication (NFC) technology as well. Mitek, a top developer of digital identity verification and mobile check deposit technology, announced on Thursday (Oct.
Perficient
DECEMBER 22, 2023
This mitigates the risk of customer service representatives providing incorrect information and ensures compliance with regulatory disclosures, ultimately enhancing the overall customer experience while reducing costs.
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William Mills
JANUARY 25, 2018
Key areas of focus include:1) the impending war for talent; 2) shift to back-office or banker technologies; 3) gap in resources between large and small financial institutions; and 4) how service professionals could be the big winner this year. The report includes industry research about what technology, solutions and services U.S.
Insights on Business
OCTOBER 16, 2018
Creating compelling AI omni-channel customer experiences. Warren Raisch, IBM Executive Strategist, Watson Customer Engagement. Customers expect personalized engagement at every touch point. We’ll discuss the right platforms to handle payment volumes, putting APIs in place and preventing fraud in payments and more.
Abrigo
MAY 5, 2022
Banking Transformed Banking Transformed by the Financial Brand’s Jim Marous has new episodes several times a month and features executives from financial institutions, financial technology firms, authors, consultants, and other experts in the banking industry. Financial Businesses. Fraud Prevention.
Independent Banker
OCTOBER 31, 2022
Then, by monitoring AI as it works, banks can see where their customers’ experience can improve. There’s incredible value in banks’ data, and they aren’t optimizing it either because of a lack of technology or it’s locked in the core. Here are common issues customers experience that AI could improve. “My
Insights on Business
SEPTEMBER 21, 2018
Every year, Money20/20 is one of my favorite conferences because I get to hear firsthand how leaders are reinventing financial services and are making fundamental shifts in technology, processes, people–and ultimately their own markets–to deliver better customer experiences, build skilled workforces, and solve industry-wide challenges.
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