Abrigo
SEPTEMBER 11, 2023
Takeaway 2 AI can lead to more accurate and consistent outputs or predictions, better risk management, and improved customer experiences. But the real lifestyle upgrade came when you had fintechs like Xoom and PayPal that made payments happen in near real-time. Let us step back in time and look at the last 50 years.
Gonzobanker
MARCH 28, 2024
The digital players are working to differentiate based on stronger customer experience features and tight integrations in areas such as financial health, data-driven marketing and fraud/security. Before deciding on a new digital provider, conduct a deep diligence and future road mapping exercise. Due diligence is your friend.
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NCR
MARCH 9, 2018
Of the various trends and changes driving the financial services industry at the moment, one that has prompted a lot of discussion is the growing importance of collaboration between established financial institutions (FIs) and smaller, emerging service providers, most notably fintechs. Image: Rawpixel via iStock.
Accenture
APRIL 26, 2017
Leading Accenture’s FinTech programme is one of the most exciting jobs in the business. In this, the second blog in my ongoing series, I want to focus on the new channels that are opening up, and what they mean for how banks engage with their customers. The latest leap forward in this regard is the use of chatbots. The big difference?
South State Correspondent
JUNE 22, 2022
Innovation is a muscle that needs to be exercised often, less it atrophies. This is like McDonald’s offering a healthier menu based around salads, Salesforce moving CRM to the cloud, or the fintech Brex targeting banking products to start-ups with an open banking solution. Framing Innovation.
PYMNTS
APRIL 21, 2016
Those that do decide to build new brands will likely need to ensure their customer experience rivals, or even surpasses, the experience offered by more traditional institutions. When in doubt, spin out. The product itself, Dickinson said, isn’t something radically different. “It’s
PYMNTS
DECEMBER 14, 2018
In this month’s Deep Dive, PYMNTS examines how data can improve customers’ experiences, and how regulations can keep their data safe. The European Union’s General Data Protection Regulation (GDPR) went into effect earlier this year, and it encourages consumers to exercise greater control over their personal data.
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