PYMNTS

APRIL 22, 2016

The challenge for the bank will be remaining competitive when the interest rate is ultimately dialed back and the offering itself – namely its features and user experience — need to steer the ship. The focus for us has to be customer experience,” Dickinson explained of the pause due to speed of growth.

User Experience 100

User Experience Digital Banking Customer Experience System 100

Gonzobanker

MARCH 28, 2024

The digital players are working to differentiate based on stronger customer experience features and tight integrations in areas such as financial health, data-driven marketing and fraud/security. Before deciding on a new digital provider, conduct a deep diligence and future road mapping exercise. Due diligence is your friend.

Digital Banking 148

Digital Banking Customer Experience Strategy Exercises 148

PYMNTS

APRIL 21, 2016

Those that do decide to build new brands will likely need to ensure their customer experience rivals, or even surpasses, the experience offered by more traditional institutions. When in doubt, spin out. Why spin out? I know everyone uses them as an example, so it’s kind of boring at this point,” he acknowledged. “But

Digital Banking 100

Digital Banking User Experience Exercises Mobile 100

FICO

MARCH 6, 2020

A partnership aimed at helping banks, payment providers and fintechs meet the ever stronger regulatory demands while reducing effort and expense. . Financial crimes compliance has often been seen as a mere cost-center activity, and a “check-the-box” exercise to keep auditors and regulators satisfied. What do you do?

Compliance 81

Compliance Technology Fraud Analytics 81