PYMNTS

DECEMBER 13, 2019

Pop-up bars, pop-up candy shops, pop-up hairdressers, pop-up sleeping pods, pop-up museums – since 2015, one can basically take any retail-connected noun, pair it with the word “pop-up” and have a better than 50/50 chance of finding a match somewhere in an American city. But what worked 10 or 20 years ago, Scaretta said, just won’t work now.

Retail 138

Retail New York Tools Training 138

Gonzobanker

NOVEMBER 18, 2014

With a focus on digital banking and branch transformation, it was interesting to see the attendee list with lots of sexy new customer experience and analytics titles. After Retail Delivery had some mushy general sessions a few years ago, this is the second year in a row we have seen some provocative stuff on the main stage.

Chicago 97

Chicago Retail Branch Design Training 97

Gonzobanker

DECEMBER 19, 2022

Let’s see how this new scale allows for big investments in future innovation. Since taking the reins at MSUFCU in 2015, Clobes has more than doubled the size of the credit union, started a successful service organization (the Reseda Group), built an innovation center (The Lab), and started development of a new digital platform (Nextly).

Community 216

Community Fintech Industry Innovation 216

Celent Banking

MARCH 16, 2015

I spoke on Customer Experience Orchestration in a Digital World. Innovation centers – spaces for client co-creation and brainstorming – continue to be hot: I saw two new ones this trip. Demos trump powerpoint every time, and there was a good focus on this.

Case Study 100

Case Study Customer Experience Study Digital Banking 100

Perficient

OCTOBER 12, 2020

A common use case would be a retail store employee who is helping a customer find a product. Retail employees often develop relationships with repeat customers, sometimes assisting them using personal devices. We’re still in the middle of a huge amount of innovation in customer engagement and communication.

Video 324

Video Conference Management Groups 324

PYMNTS

FEBRUARY 24, 2017

Though the technologies still haven’t reached a level of mainstream usage or acceptance, that hasn’t slowed down the number of companies and sectors looking to utilize VR/AR to transform customer experiences. Banking On The Customer Experience.

Technology 171

Technology Retail Cards Customer Experience 171

Insights on Business

OCTOBER 16, 2018

Creating compelling AI omni-channel customer experiences. Warren Raisch, IBM Executive Strategist, Watson Customer Engagement. Customers expect personalized engagement at every touch point. For heads of payment operations, retail banking, and strategy or innovation. Monday, October 22, 2018. 10:45-11:30 AM.

Fraud 117

Fraud Customer Experience Analytics blockchain 117

Gonzobanker

DECEMBER 17, 2021

This is an innovation-seeking franchise that has built a solid brand and never got over its skis in execution. Eric has always been a student of innovation, and now at Coastal, this fearless leader has spearheaded a number of high-profile banking-as-a-service partnerships. The most important aspect of this deal is Huntington.

Fintech 142

Fintech Strategy Leadership Lending 142

Perficient

MAY 21, 2021

BONUS: Perficient’s Women in Tech ERG Shares Career Growth Experiences with Bright Paths Students. Perficient Proudly Presents the Bright Paths Student Demos. With so many amazing examples of ingenuity, we are breaking our Bright Paths student profiles into two posts.

Milwaukee 348

Milwaukee Software Course Detroit 348

South State Correspondent

OCTOBER 28, 2022

AI, payments, data, and other aspects of innovation are dropping behind the scenes. JP Morgan demoed their auto ecosystem that is embedded with payments at every turn. Big Idea – Building a New Digital Retail Brand is Fool’s Gold. Big Idea – Consumer Preferences for Technology are Changing. No one was buying it.

Conference 195

Conference Technology Las Vegas Trends 195

Gonzobanker

DECEMBER 20, 2019

So many miles to go, retail bankers! Its Baldrige-winning tenacity on customer experience is legendary and consistent. It is an innovator with tech (e.g., In a mature credit cycle with a tough yield cure, Chase is still growing retail revenue a 7+% and mobile banking users by 12+%. It was the original data junkie.

Idaho 148

Idaho Conference Data Marketing 148

Gonzobanker

SEPTEMBER 20, 2016

That doesn’t mean, though, that what attendees see are real demos of live systems. When it comes to voting for “best in show,” the presenters with the flashiest interfaces invariably win, regardless of the business potential or technological innovation of what was presented. customer service and advice/guidance). People (i.e.,

Conference 60

Conference Cards Analytics Technology 60

Fintech Labs Insights

APRIL 28, 2017

Do the Best of Show winners of FinovateSpring 2017 represent our most diverse array of fintech innovations to date? Microblink for its real-time, retail receipt scanner for mobile apps, turning the mobile camera into an accurate data catcher and replacing manual inputs. At the end of the last demo, they chose their three favorites.

San Jose 28

San Jose Analytics social media Conference 28

FICO

SEPTEMBER 27, 2022

Digitalization and artificial intelligence will radically change retail banking. In order not to miss the boat of the rapid technological developments, financial institutions need to know where their digitalization journey should go and how they want to use the innovative technologies in a focused manner. What does this mean for banks?

Analytics 52

Analytics Strategy Operations Google 52

Insights on Business

FEBRUARY 10, 2019

The conference holds an impressive line up of education and activities for financial leaders focused on developing a strategic point of view and prospective roadmap to lead their organizations into the future: Reshaping the customer experience with new business models supporting an integrated ecosystem-based marketplace.

San Francisco 79

San Francisco blockchain Conference Video 79

William Mills

MAY 9, 2018

I’m here at the Santa Clara Convention Center covering the demos. In addition to two great days of demos I’m looking forward to days 3 and 4 of conference content and a panel session I’m hosting on Friday. Product Demoed: Project Finance. Demo video will be available soon. Website: projectfinance.io.

Security 40

Security Samsung Strategy San Jose 40

Celent Banking

NOVEMBER 3, 2015

Make no mistake – while most “pays” look similar, they offer a different customer experience (e.g. According the panelists, tokenisation is the much-needed “abstraction layer” that will be a “foundation for the next 20 years of innovation.” fingerprints, hands, voice, eyes, etc.)

Columbus 100

Columbus blockchain Customer Experience Payments 100

William Mills

MAY 11, 2016

05:44 pm That is a wrap on demos for the day. To get the customer, they offer a rewards program which is 1% rewards. Demo: Sezzle app with knowledge based authentication to link bank accounts. Demoing first with apple watch. Is this the first time we have seen an apple watch as apart of a demo today? v=tSR3jjaegjs.

Video 40

Video Mobile social media Analytics 40

William Mills

SEPTEMBER 9, 2016

Demo: Logging into App without the use of password. He is funny, this is so quick, he doesn’t need 7 minutes to demo. Construct bond portfolios that are customized and optimized for each client. Demoing: Character, Joe Wilkes who is a rising star investor. Auto-financing is ripe for innovation.

social media 40

social media ATM Mobile Customer Experience 40

Fintech Labs Insights

JANUARY 12, 2017

A look at the companies demoing live at FinovateEurope on the 7 and 8 of February 2017 in London. Efigence is a technology company specializing in designing customer experience and implementing innovative technologies for banks and financial services. Paweł Haltof, Innovation Director & Board Member.

UX 12

UX Digital Banking Customer Experience Innovation 12

William Mills

MAY 11, 2016

I’m having a little trouble following their demo as it’s fast but I’m working on it. I’ve been in conversations with folks fro ForwardLane over the past two weeks and I’m really interested in their offering and their demo today. Very good demo. Blake Wood (SVP & Director, Program Innovation). ANOTHER great UI.

Video 40

Video Lending social media Analytics 40

William Mills

SEPTEMBER 7, 2016

Demoing – Bills for T-mobile – Brought in balance and due date. Demo: A Wealth Management Company (ACME)– GoodData can embed analytics directly in ACME’s dashboard. Demo: voice conversation with Alexa, able to ask bank account balance, block cards, pay bills, send money to friends. Demo: Bank application form.

Mobile 40

Mobile Cards Fraud Data 40

Gonzobanker

JULY 7, 2015

Yet while the demos and screen shots at events like Finovate have provided fascinating fodder regarding the future of digital banking, the FACTS show that these buzz-worthy players have had infinitesimal impact on market share. Retail Banks $1,271,189,782. All Other Banks 1,406,184,759. Credit Union Industry 259,952,180. What’s Next?

Digital Banking 60

Digital Banking Industry Capital Strategy 60

Gonzobanker

DECEMBER 19, 2016

Best Free Market Research a Retail Banker Will Ever Get. Maybe nobody can get that many retailers to agree on anything. Banks with enough scale want the ability to customize mobile apps and meld them into their work flows and customer experience. GREAT MOMENTS IN SYSTEM DEMOS. The take-away?

Utah 60

Utah System Community Marketing 60

Gonzobanker

DECEMBER 19, 2016

Best Free Market Research a Retail Banker Will Ever Get. Maybe nobody can get that many retailers to agree on anything. Banks with enough scale want the ability to customize mobile apps and meld them into their work flows and customer experience. GREAT MOMENTS IN SYSTEM DEMOS. The take-away?

Utah 60

Utah System Community Marketing 60

Fintech Labs Insights

FEBRUARY 27, 2017

In his FinovateAsia 2016 demo , the company’s CEO and founder, Prakash Viswanathan showed how the system quickly launches an omni-channel insurance product without the need for IT support. They enable the insurance companies to develop and deliver services for use by both insurance staff and customers, via any device or channel.

Policies 12

Policies System Management Marketing 12

CB Insights

MAY 15, 2019

One popular approach: in-house financial innovation labs. We’ve created a list of finance innovation labs from some of the biggest names in the industry, as well as from newcomers looking to make a name through tech. We’ve written about corporate innovation theater before — and how sometimes corporate innovation goes wrong.

Innovation 78

Innovation blockchain Technology Groups 78

Fintech Labs Insights

NOVEMBER 18, 2015

To watch all 70+ companies demo live, be sure to register soon. Avoka’s digital commerce platform helps banks, insurance and wealth management institutions overcome the challenge of “selling” financial products by offering a frictionless, omni-channel customer experience.

Company 12

Company Comparison Customer Experience Management 12

Fintech Labs Insights

JULY 22, 2015

Why it’s a must-see: For banks: FIs can get an open platform that is truly able to deliver a superior customer experience, while at the same time offering full control to manage and maintain; they’re not locked into any vendor. This means retailers need to be prepared to accept EMV transactions.

San Francisco 12

San Francisco Video Fintech Data 12