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EMV’s Delay Has Been The Convenience Store’s Innovation Gain

PYMNTS

No matter what happens with the deadline (one can expect bigger operators to generally meet it, while a good number of mom-and-pop operations will not, he said), the new date provides fresh opportunity for convenience stores and gas stations to become better at customer experience and engagement. LISNR Offering.

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As Pizza Hut Struggles, QSRs Grapple With Delivery Investments

PYMNTS

As Pizza Hut stumbles financially and Domino’s races ahead, the commitment to the customer experience is under a microscope, and home delivery is a critical element of that experience. percent of those medium-sized operators offer that option, compared to 4 percent of small operations and 3.4

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How Pharmacies Are Driving Retail Innovation

PYMNTS

The nearly universal need for medication and other remedies is driving retail innovation via the pharmacy sector — and that includes the area of customer experience. One of the keys of the commerce game these days is providing a deeper customer experience, and that holds true when it comes to healthcare retail.

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 PSCU Looks At The (Strong) State Of The CU As 2020 Beckons

PYMNTS

CUs are no longer confined to operating primarily as regional players, moving beyond the confines of original charters that had limited them to, say, specific communities or employers. The Millennial Challenge. There’s a younger generation in the U.S. There’s a younger generation in the U.S.

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Digital first in banking: Going beyond the interface

Insights on Business

The ingredients that will help execute the digital first mission include: Customer experience: Who are the digital-first customers and what do they expect? Customer experience. We need to consider the needs of all types of customers. These customers may be satisfied for the present.

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10 Top Banking Podcasts You Should be Listening to

Abrigo

Banking artificial intelligence (AI), the customer experience, enticing millennials, and change management are among subjects tackled in recent episodes. It also examines how community banks are different than other types of financial institutions, along with strategies for optimal operations. Banking Resources.

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Retaining a personal touch in a digital age

NCR

As Larry Augustin, chief executive of customer relationship management software firm SugarCRM, wrote in an article for Global Banking and Finance Review , banks should always be looking for the optimum customer experience, whatever form it might take. “Is a digital solution always the best way?” ” he asked.