PYMNTS

DECEMBER 11, 2019

The nearly universal need for medication and other remedies is driving retail innovation via the pharmacy sector — and that includes the area of customer experience. One of the keys of the commerce game these days is providing a deeper customer experience, and that holds true when it comes to healthcare retail.

Retail 132

Retail Innovation Houston Customer Experience 132

PYMNTS

JUNE 21, 2018

The old model of opening a retail store with merchandise as a main focus of the space may not appeal to today’s consumers – millennials in particular. This generation values experiences, not just tangible goods. Cities such as Plano hold promise for retail, for example, as they are fast-growing locations with many employers.

Millennials 109

Millennials Fort Worth Los Angeles San Francisco 109

PYMNTS

APRIL 30, 2019

According to Will Byrne, CEO of Worldnet Payments , the kiosks and smart shelves that are gaining traction across any number of commerce and retail settings may even shift the employment picture a bit. The Changing Retail Footprint. As unattended retail notches an increasing footprint, said Byrne, other use cases will also emerge.

Retail 138

Retail Data Operations Payments 138

PYMNTS

OCTOBER 21, 2020

Mangtani added that Deciem’s in-store customer experience design “truly reflects the power of our POS platform in terms of both modularity and on brand customizations.”. 21) that PredictSpring offers the type of “modern” POS platform the company had been searching for. .

Customer Experience 190

Customer Experience Branding Millennials Mobile 190

PYMNTS

SEPTEMBER 23, 2020

The new funding is an outcropping of the Series G round unveiled in August for the firm, which is said to have helped millennials become interested in trading. For seven years, the team at Robinhood has been focused on enabling more access to the markets for more people,” the company said in a statement at the time.

Arizona 178

Arizona Customer Experience Texas Millennials 178

PYMNTS

MARCH 14, 2017

While brick-and-mortar retail can’t always compete with the flexibility and relative ease that eCommerce experiences can offer, some retailers are beginning to bring back lost foot traffic with improved in-store experiences with a focus on customization and personalization. Here are some of the key findings.

Retail 108

Retail Survey Millennials Customer Experience 108

PYMNTS

AUGUST 17, 2017

It can be argued that some of the toughest buyers to keep in mind when planning out retail strategies are teenagers. While one day a teen may be into shopping strictly online, another day may see an offline preferred experience or a mixture of both, and retailers must be at the ready to transform engagement efforts at any given time.

Retail 127

Retail social media Online Mobile 127

NCR

JULY 7, 2017

All banks are aware of the importance of catering to the needs of the millennial generation. But developing a clear idea of what a certain group of customers want, and then coming up with strategies to meet these expectations, is by no means an easy task. Offering the help and support customers need.

Millennials 75

Millennials Customer Experience Meeting Industry 75

PYMNTS

FEBRUARY 14, 2020

This year, they expect more customer experience improvements, a boost from the Golden State and an effort to keep a new generation of wine connoisseurs engaged. And the wine retailer of the year? The 2019 wine retailer of the year was online – specifically, it was a good year for Wine.com.

San Francisco 150

San Francisco Millennials Oakland Customer Experience 150

PYMNTS

APRIL 24, 2018

It’s time for retailers to stop looking at brick-and-mortar like it’s dying. Traditional retail is changing, it’s true – and that has manifested as a fair amount of growing pains – but the perception that physical retail is a sinking ship may be leading merchants astray. How can customer experience be improved?

Retail 156

Retail Branding Mobile Millennials 156

PYMNTS

AUGUST 17, 2017

It can be argued that some of the toughest buyers to keep in mind when planning out retail strategies are teenagers. While one day a teen may be into shopping strictly online, another day may see an offline preferred experience or a mixture of both, and retailers must be at the ready to transform engagement efforts at any given time.

Retail 114

Retail social media Online Mobile 114

PYMNTS

APRIL 26, 2019

Direct-to-consumer wedding brands are opening stores in real life — and personalizing the customer experience within them through digital technology. When a customer arrives in the store, her “favorite styles” will be in a private suite along with a custom playlist and a “digital wedding moodboard.”

Branding 123

Branding Retail New York New York City 123

PYMNTS

APRIL 19, 2018

Wendy’s , for example, planned to roll out self-ordering kiosks at about 1,000 of its retail locations by the end of 2017 in an attempt to both lure younger customers and to battle long lines at peak dining hours. The move could also bolster the company’s bottom line. They are also trying to enhance the customer experience.

Retail 102

Retail eBook Customer Experience Ohio 102

PYMNTS

OCTOBER 1, 2019

However, that’s only part of what’s really going on when it comes to this particular card payments mark for convenience stores and gas pumps, according to a new PYMNTS interview with Chris Triconi, director of petro, convenience stores, and fuel retail at payment technology firm LISNR. Take gas station loyalty programs, for instance.

Innovation 167

Innovation Customer Experience Retail Operations 167

PYMNTS

MAY 13, 2016

With traditional brick-and-mortar retail facing big problems , some chains are addressing them with small solutions. If the pilot program is successful, the company has told Reuters , Sears intends to expand those stores sooner rather than later. Specifically, with small(er) stores. This is very much a quick, scalable model.”.

Retail 100

Retail San Diego Los Angeles Colorado 100

PYMNTS

DECEMBER 27, 2018

. “With the digitization of payments, small business customers of banks are demanding a strong customer experience. The top trends in the payments industry all have customer experience as the biggest driver for payments. “The battle over customer experience has begun, and it is anyone’s to win.”

Customer Experience 191

Customer Experience Survey Trends Data 191

PYMNTS

DECEMBER 31, 2019

. — is ahead of the issuing [financial institutions (FIs)], as merchants look to speed up their lines for a better customer experience,” said Fagan. Here Come The Millennials. That next generation would be millennials and Gen Z, of course. In another separate prediction, Linda Kirkpatrick, EVP of U.S.

eBook 170

eBook Millennials Cards Survey 170

PYMNTS

JULY 13, 2020

From telehealth to new financing options for patient treatments to big retailers like Walmart , Walgreens and CVS mashing up retail with healthcare, everyone from startups to incumbents are using the pandemic as an opportunity to disrupt — and reinvent — healthcare. Here’s a look at some of the latest developments. We’re in healthcare.

Retail 219

Retail Innovation Online Seattle 219

PYMNTS

MARCH 10, 2020

Consumers love the delayed payment options and so do retailers, but the BNPL players themselves are loving their business model, too. The IOU apps are reporting that average order value is typically higher, and checkout conversions surge 30 percent for retailers using BNPL. It’s a bona fide phenomenon.

Case Study 135

Case Study Retail Millennials Branding 135

Jeff For Banks

JULY 5, 2022

Then came this bubble generation they named millennials. Ever call your millennial child only to get a text back asking "what?" There is a fintech firm, SoFi, that was born in 2011, that focuses on millennials financial needs. Because that is what millennials needed at the time. We can ignore millennials no more.'

Millennials 78

Millennials Community Pennsylvania Community Bank 78

PYMNTS

MARCH 12, 2019

For physical retail, and department stores in particular, it’s both the best of times and worst of times. The headline topping the news this week was that, in 2019, more than 4,800 retail locations have or will close. certainly don’t make for compelling reading for retail executives.

New York 144

New York Retail Branding Online 144

PYMNTS

SEPTEMBER 6, 2018

Big brands have a complicated relationship with Amazon : The eCommerce retailer serves both as a potential competitor and as a retail partner that could open up new sales channels. Elevating the Customer Experience. The retailer will roll out a select line of Halloween costumes as part of its pilot.

Branding 101

Branding Online Millennials Retail 101

Insights on Business

FEBRUARY 27, 2019

The ingredients that will help execute the digital first mission include: Customer experience: Who are the digital-first customers and what do they expect? Customer experience. We need to consider the needs of all types of customers. Use case: Focus on the millennial market with mobile.

Customer Experience 107

Customer Experience Mobile Millennials Examples 107

PYMNTS

AUGUST 14, 2019

The department store retailer bolstered its omnichannel efforts while opening a distribution center for its off-priced business that taps into cloud computing technology; however, it struggled with inventory during the quarter. Gennette said the company took the necessary markdowns to clear inventory. Omnichannel Experiences.

Columbus 100

Columbus DC Branding Google 100

PYMNTS

MAY 24, 2019

Google has recently upped its game in the food service area of retail, further proof that innovation is heating up when it comes to restaurants – and another signal of how the connected vehicle ecosystem is developing. The function taps into partnerships with delivery companies, and consumers can order without downloading another mobile app.

Google 115

Google Mobile Retail Innovation 115

PYMNTS

APRIL 30, 2018

Last July, the company snapped up rival HSN for $2,6 billion. QVC’s parent company — already owned over 38 percent of a stake in HSN’s owner, HSNi. The company’s TV presence is larger, but more and more has it become something of a raining mentality around QVC in the last year. Liberty Interactive Corp. —

Branding 129

Branding Millennials Retail social media 129

PYMNTS

MAY 8, 2018

Kiosk Meets Retail. A few years after the introduction of Lappe’s kiosk, the Florsheim Shoe Company decided to bring self-service kiosks into its retail stores. One customer , for example, noted that the shoes “were delivered in five days, as opposed to at least a month when I special-ordered them before.”.

Illinois 104

Illinois Chicago Retail Examples 104

PYMNTS

MAY 24, 2019

Additionally, customer service is becoming a differentiator among digital platforms. Companies are using artificial intelligence (AI), application platform interfaces (APIs) and other technologies to create new channels for service and customer communication to appeal to a wide range of users. billion by 2028.

Online 130

Online Millennials Payments Customer Experience 130

PYMNTS

JUNE 28, 2016

Walmart has become the biggest grocery retailer in the U.S. Go to almost any grocery store (even a Walmart version), and you will start at the flowers and produce and basically be led counter-clockwise through the shopping experience. Millennials In the Aisles . That number goes up to 88 percent when you account for millennials.

Millennials 113

Millennials Groups Study Mobile 113

PYMNTS

DECEMBER 19, 2018

Retailers are rolling out new ways for consumers to purchase their groceries that allow them to trade the checkout line for a few taps on a smartphone. If grocery stores want to tap into this customer base, they need to consider consumer preferences such as where customers are shopping and why. Just under 17 percent — or 16.7

Retail 108

Retail Colorado Online Mobile 108

PYMNTS

AUGUST 26, 2019

The latest Payments And The Platform Economy Playbook examines how marketplaces are using technologies like AI to innovate the customer experience. Visual search has held promise for online retailers for some time, especially since offering more visual content can engage tech-savvy millennial and Gen Z consumers.

Customer Experience 109

Customer Experience Millennials Retail social media 109

PYMNTS

AUGUST 26, 2019

Retailers looking to engage tech-savvy millennials and Gen Z consumers are quickly doubling down on their efforts to offer more visual content and enhance the discoverability of their products and services. Instead, they can use this software to simply share an image with the retailer.

Millennials 185

Millennials Retail Tools social media 185

PYMNTS

SEPTEMBER 30, 2019

The latest Payments and the Platform Economy study examines how marketplaces are responding to the counterfeit threat as well as how they are continuing to innovate the customer experience. Millennials and Gen Z are driving the growth of the secondhand market and eCommerce, generally. Online Resale.

Online 101

Online Fraud Branding social media 101

PYMNTS

DECEMBER 21, 2016

Americans, especially millennials, are hungry for restaurant innovation. According to a report on restaurant technology usage from Technomic, 79 percent of restaurant customers surveyed agree that technology improves their experience at an eatery. Click here to download the December 2016 PYMNTS.com Unattended Retail Tracker™.

social media 100

social media Survey Retail Technology 100

Cisco

MAY 25, 2021

Studies, like those from Deloitte, have shown when employees are forced to work from home continuously, many of them feel unintended consequences including isolation, feeling of being disconnected from the company, distraction, and lack of focus, among others. The digital revolution is transforming the way companies connect to customers.

Strategy 71

Strategy Mobile Study System 71

PYMNTS

FEBRUARY 23, 2018

McDonald’s CEO and President Steve Easterbrook told the Bernstein Strategic Decisions Conference in New York that the company sees great potential in delivery. The company has recently seen positive momentum and improved operating performance, and delivery is projected to accelerate future growth. Starbucks’ $18.4 Subway’s $10.8

Online 101

Online US Payments Mobile 101

PYMNTS

JANUARY 9, 2017

The Customer Experience . As for what it does with all that extra space, the typical Wegmans is designed to be a bit like a supermarket and (according to its company spokesman) a bit like a European food hall where customers can watch their food being freshly prepared in the market.

Millennials 100

Millennials Massachusetts Course Training 100