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Bank Customer Experience Summit to address fintech strategies for customer experience

ATM Marketplace

Fintech companies are continually developing innovative strategies to reach out to a changing customer base during uncertain times. The Bank Customer Experience, being held in Chicago from Sept. 13 to 15, will deliver multiple sessions on fintech strategies and how to use them.

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B2B payments companies seek growth amid pandemic  

Bank Innovation

Despite the current economic uncertainty resulting from COVID-19, some business-to-business payment companies are gaining traction with clients and investors alike. “Our Our solution is even more relevant today than it was four weeks ago,” said Sameer Gulati, chief operating officer of the payments company Plastiq.

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Simple hires former Tesla exec to revamp CX 

Bank Innovation

is in the midst of rethinking its customer experience to keep pace with new expectations. To do this, it’s querying its customer base to understand pain points, an effort led by former Tesla executive Moin Moinuddin, who joined the company as vice president of engineering […].

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Splitit partners with Visa for installment payments    

Bank Innovation

Splitit, a payments company that divides purchases into installments on customers’ existing cards, announced a partnership with Visa last week.

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How BNY Mellon is using a design approach to reshape client experiences

Bank Innovation

Despite the hurdles involved in rethinking how a large, storied financial institution views customer experience, 235-year-old BNY Mellon is tackling the challenge head on. The bank and financial services holding company, which has $1.8

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How BNY Mellon is using a design approach to reshape client experiences

Bank Innovation

Despite the hurdles involved in rethinking how a large, storied financial institution views customer experience, 235-year-old BNY Mellon is tackling the challenge head on. The bank and financial services holding company, which has $1.8

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Fifth Third Links Rejected Business Borrowers To Alt-Lender

PYMNTS

To offer expanded services as it pursues a digital innovation strategy of harnessing partnerships to provide an enhanced customer experience, Fifth Third is teaming with Fundation for small business loans. Companies that lack access to capital are not able to grow their operations or have had to cut their headcounts.