Gonzobanker

JANUARY 4, 2024

When it comes to client experience in banking, the last three years have been a long, reactionary grind of responding to COVID, a white-hot labor market driving up turnover, and rapidly shifting competitive dynamics. New client onboarding is mapped out with automated marketing touchpoints if an account is opened digitally.

Customer Experience 134

Customer Experience Community Knowledge Base Tools 134

Independent Banker

DECEMBER 31, 2022

The skills needed to succeed in the workplace are changing, with companies placing greater value on soft skills like communication and leadership. In response, community banks have an opportunity to revisit hiring policies and training programs. As a result, the skills needed in all businesses, community banks included, are changing.

Training 98

Training Community Bank Community Knowledge Base 98

South State Correspondent

OCTOBER 26, 2023

Few speakers or vendors had solutions for how banks are going to efficiently index, manage, and optimize their knowledge base, not to mention customer data. The topics were perfect, and there were some great case studies, but the substance was standard, bordering on underwhelming. Maybe a topic for next year?

Conference 221

Conference Las Vegas Fraud Case Study 221

Perficient

JULY 23, 2020

With than in mind retaining and growing top talent is a critical success factor, so we don’t consider moving units as a loss to our local market but rather a strengthening of our overall team and offering. Part of Perficient’s culture is the community of asking questions. And what is next for Paul? These are their stories.

Minneapolis 348

Minneapolis Leadership Minnesota Knowledge Base 348

FICO

OCTOBER 26, 2021

But the reality is that credit unions are still competing for customers in the same market as big banks and FinTechs. A credit union’s strengths lie in its members, its service, its community involvement, and the community’s trust. Reflect on your brand in the eyes of the community. Let’s consider the competition.

Analytics 52

Analytics Community Branding Data 52

Accenture

MARCH 23, 2017

We’re lucky to have Jason Boud—who is pulling together a strong community in London—with us in the Labs. It’s relevant not just in banking, but capital markets, wealth management and insurance. There’s a risk that fewer start-ups will enter the market; so we think the area would benefit from a degree of nurturing.

Regulation 150

Regulation Industry Trends Compliance 150

Accenture

MARCH 23, 2017

We’re lucky to have Jason Boud—who is pulling together a strong community in London—with us in the Labs. It’s relevant not just in banking, but capital markets, wealth management and insurance. There’s a risk that fewer start-ups will enter the market; so we think the area would benefit from a degree of nurturing.

Regulation 150

Regulation Industry Trends Compliance 150