Gonzobanker

JANUARY 4, 2024

When it comes to client experience in banking, the last three years have been a long, reactionary grind of responding to COVID, a white-hot labor market driving up turnover, and rapidly shifting competitive dynamics. New client onboarding is mapped out with automated marketing touchpoints if an account is opened digitally.

Customer Experience 120

Customer Experience Community Knowledge Base Tools 120

South State Correspondent

OCTOBER 26, 2023

The catalyst was likely a panel led by the CEO of Taktile (AI Underwriting), a Partner from Bain Capital, a partner for Andreessen Horowitz, the chief data scientist from Branch International (digital banking fintech for India and Africa), and a tech correspondent for CNBC. Maybe a topic for next year?

Conference 221

Conference Las Vegas Fraud Case Study 221

Accenture

MARCH 23, 2017

We’re lucky to have Jason Boud—who is pulling together a strong community in London—with us in the Labs. Although governance, compliance and regulation (GRC) represents around 15-20 percent of run-the-bank costs and 40 percent of change-the-bank costs,[1] in 2015, US$588 million was invested in RegTech[2] versus US$22 billion in Fintech[3].

Regulation 150

Regulation Industry Trends Compliance 150

Accenture

MARCH 23, 2017

We’re lucky to have Jason Boud—who is pulling together a strong community in London—with us in the Labs. Although governance, compliance and regulation (GRC) represents around 15-20 percent of run-the-bank costs and 40 percent of change-the-bank costs,[1] in 2015, US$588 million was invested in RegTech[2] versus US$22 billion in Fintech[3].

Regulation 150

Regulation Industry Trends Compliance 150