Gonzobanker

JANUARY 4, 2024

When it comes to client experience in banking, the last three years have been a long, reactionary grind of responding to COVID, a white-hot labor market driving up turnover, and rapidly shifting competitive dynamics. New client onboarding is mapped out with automated marketing touchpoints if an account is opened digitally.

Customer Experience 120

Customer Experience Community Knowledge Base Tools 120

Abrigo

MAY 8, 2024

WATCH Takeaway 1 Understanding generative AI and how peers are using AI and genAI helps financial institution leaders and management vet the technology and related risks. Nevertheless, understanding the technology is crucial. Even if a financial institution isn’t yet using the technology, it can learn from peers.

Examples 221

Examples Fraud Resources Risk Management 221

Independent Banker

DECEMBER 31, 2022

The skills needed to succeed in the workplace are changing, with companies placing greater value on soft skills like communication and leadership. In response, community banks have an opportunity to revisit hiring policies and training programs. As a result, the skills needed in all businesses, community banks included, are changing.

Training 98

Training Community Bank Community Knowledge Base 98

South State Correspondent

OCTOBER 26, 2023

Few speakers or vendors had solutions for how banks are going to efficiently index, manage, and optimize their knowledge base, not to mention customer data. This will present some customer experience and technological hurdles for many financial institutions. Maybe a topic for next year?

Conference 221

Conference Las Vegas Fraud Case Study 221

Perficient

JULY 23, 2020

With than in mind retaining and growing top talent is a critical success factor, so we don’t consider moving units as a loss to our local market but rather a strengthening of our overall team and offering. Part of Perficient’s culture is the community of asking questions. And what is next for Paul? These are their stories.

Minneapolis 348

Minneapolis Leadership Minnesota Knowledge Base 348

Accenture

MARCH 23, 2017

I wanted to follow on from my previous blog around the emergence of RegTech (technologies that address the challenge and cost of regulatory compliance.) We’re lucky to have Jason Boud—who is pulling together a strong community in London—with us in the Labs. This suggests enormous potential for growth in the RegTech space from now on.

Regulation 150

Regulation Industry Trends Compliance 150

Accenture

MARCH 23, 2017

I wanted to follow on from my previous blog around the emergence of RegTech (technologies that address the challenge and cost of regulatory compliance.) We’re lucky to have Jason Boud—who is pulling together a strong community in London—with us in the Labs. This suggests enormous potential for growth in the RegTech space from now on.

Regulation 150

Regulation Industry Trends Compliance 150