Bobsguide

FEBRUARY 22, 2022

Through focused, innovative products, services, and a redefined operating model, BDB has been stimulating and driving entrepreneurial activity in the country. The bank was looking for a modern, digital banking solution that would help it transform customer engagement through the delivery of contextual experiences.

Innovation 78

Innovation Customer Experience Strategy Operations 78

Gonzobanker

FEBRUARY 23, 2022

Early adopters are earning prestige while investors and a hoard of community banks explore the opportunity to tap into this new source of revenue. infrastructure and the capacity to manage a BaaS strategy to significantly complement the core business. Pursuing BaaS doesn’t have to take focus away from primary customers.

Community Bank 118

Community Bank Strategy Risk Management Fintech 118

Abrigo

MAY 5, 2022

Thankfully for bank and credit union executives, lenders, risk managers, and Bank Secrecy Act (BSA) Officers, banking podcasts and podcasts for credit unions are plentiful, and options are growing. Other podcasts might be internationally based and of little interest to community financial institutions or credit unions based in the U.S.

Community 195

Community Lending Maine Resources 195

Abrigo

OCTOBER 20, 2020

Plan for new technology and innovations. The banking industry has faced many challenges in 2020, from transitioning to CECL, managing Paycheck Protection Program loans, and navigating an unprecedented economic recession. To support this customer experience, Akin recommended leveraging technology to drive efficiency in the back office.

Management 195

Management Lending Community Strategy 195

Gonzobanker

NOVEMBER 2, 2023

In the throes of managing balance sheets and loan portfolios and at the same time executing daily “run the bank” operations, bankers are faced with the need to continuously develop new customer experiences and scale enterprise capabilities. Once they run buzzwords and innovations through management’s “B.S.

Leadership 155

Leadership Industry Management Resources 155

Gonzobanker

DECEMBER 14, 2023

Not the financial industry’s “Troublemakers ” – those regional and community banks, credit unions and supporting fintech entrepreneurs who continue to engage customers and communities and find niches that keep the grassroots of our country’s financial system alive and kicking. We are in awe. Seriously in awe.

Fintech 194

Fintech Community Regional Technology 194

CFPB Monitor

APRIL 1, 2021

Improving customer experience and gaining efficiencies in the allocation of financial institution resources, such as through the use of voice recognition, natural language processing (NLP), and chatbots. Augmenting risk management and control practices. AI use by community institutions. Uses of AI. Cybersecurity.

Risk Management 78

Risk Management Training Lending FDIC 78

South State Correspondent

OCTOBER 26, 2023

Identity management, ID proofing, preventing account takeovers, limiting card-not-present risk, the rise of social engineering on remote workers, and more cyber-crime-as-a-service offerings had most of the buzz. This will present some customer experience and technological hurdles for many financial institutions.

Conference 221

Conference Las Vegas Fraud Case Study 221

Abrigo

MARCH 24, 2021

Takeaway 2 Use this time to optimize technology investments to increase profitability and improve customer experiences. Takeaway 3 Pricing models for loans and deposits combat margin pressure and help retain your best customers. Lending & Credit Risk. Credit Risk Management. Lending & Credit Risk.

Lending 221

Lending Technology Survey Examples 221

Independent Banker

FEBRUARY 24, 2016

New inspirations, fresh experiences await at ICBA’s national convention. Welcome to the Crescent City, where the largest educational gathering of community bankers convenes this month. It’s Community Banking LIVE 2016 in New Orleans. Independent Community Bankers of America. joshlinkner. Rebeca Romero Rainey. JohnStossel.

Community Bank 70

Community Bank Community Innovation Customer Experience 70

Insights on Business

NOVEMBER 19, 2018

Both fintech firms and traditional enterprises are on the brink of significant disruption as companies leverage the rapid insights generated by AI in banking to drive demonstrable outcomes in customer experience, risk management and cost efficiency. So, what’s on the horizon for AI-driven financial services?

Compliance 177

Compliance Regional blockchain Technology 177

Gonzobanker

DECEMBER 22, 2020

Banks and credit unions had to fundamentally change their delivery, support and relationship management models at scopes and speeds that were unheard of. And how did community banks and credit unions respond to the COVID craziness? Jill is continually demonstrating just how loud a $300 million community bank can roar!

Idaho 172

Idaho Community Industry Strategy 172

Gonzobanker

DECEMBER 17, 2021

This is an innovation-seeking franchise that has built a solid brand and never got over its skis in execution. A deal like this has huge integration risk, and it’s good to have Stephen Steinour and team leading the way. Goes to Eric Sprink, Coastal Community Bank , Everett, Wash. GonzoBanker of the Year – Bank. Has it worked?

Fintech 143

Fintech Strategy Leadership Lending 143

Gonzobanker

MAY 21, 2019

Acme has doubled its size in the past five years with acquisitions of smaller community banks. There are no visible managerial processes tied to customer experience and learning. Define a “target customer experience” for our first go-live sprint within 120 days. We have to reshape Acme Bank quickly for the future.

Customer Experience 112

Customer Experience Analytics Management Operations 112

Gonzobanker

DECEMBER 20, 2019

Mark Turner, Executive Chairman of the Board, WSFS Bank – We have to give the nod to an early 2019 retirement of Turner, who had one hell of a run in 12 years at the helm of a great community and wealth bank. billion of assets under management. It was always clear how much Jones loves his credit union, his team and his community.

Idaho 148

Idaho Conference Data Marketing 148

ZootBlog

JANUARY 7, 2016

Consumers’ use of technology—from mobile to wearables—is driving change across many industries as businesses adapt to how their customers want to engage with them. For some time now, financial institutions (FIs) have responded to this consumer-driven environment with innovation in business models, operations, and IT.

User Experience 79

User Experience Security Community Innovation 79

FICO

AUGUST 7, 2019

These projects bring together companies large and small to create innovative solutions to common challenges, demonstrating how this can be achieved leveraging key TM Forum best practices and standards. Catalysts are proof-of-concept projects developed collaboratively by TM Forum members.

Fraud 40

Fraud Customer Experience Analytics Analysis 40

Bussman Advisory

SEPTEMBER 11, 2017

Services tend to be splintered across multiple channels, making for a disjointed customer experience. Innovate relentlessly. Corporate banks need to innovate to lower risks and costs across the whole organization. Wildly different technologies and formats stand in the way of convenience and interoperability.

Industry 64

Industry Innovation Fintech Leadership 64

Gonzobanker

DECEMBER 19, 2016

Kim, the executives and the boards of both organizations who put rivalry aside to gain scale in the new world of banking where differentiation matters and community can be more than geography. A Gonzo community bank being a leader and not a fast follower – that’s pretty cool! It’s funny, tongue-in-cheek and just plain different.

Utah 60

Utah System Community Marketing 60

Gonzobanker

DECEMBER 19, 2016

Kim, the executives and the boards of both organizations who put rivalry aside to gain scale in the new world of banking where differentiation matters and community can be more than geography. A Gonzo community bank being a leader and not a fast follower – that’s pretty cool! It’s funny, tongue-in-cheek and just plain different.

Utah 60

Utah System Community Marketing 60

Fintech Labs Insights

SEPTEMBER 1, 2015

To whet your appetite for two days of fintech innovation, we’re releasing the full and final lineup of presenting companies for FinovateFall 2015. Market segments include insurance, banks, telecom, utilities, and property management. Adobe is changing the world through digital experiences. Blockstack.io Dynamics, Inc.

Company 12

Company Software Analytics Mobile 12