Independent Banker

OCTOBER 31, 2022

AI can help solve customer pain points—but does it mean community banks will lose the personal touch they pride themselves on? As community bankers themselves tell us, the answer is no. The estimated amount of money banks will save by using AI applications by 2023. Carson Lappetito, Sunwest Bank. Quick Stat.

Community Bank 91

Community Bank Community Customer Experience Data 91

Independent Banker

JANUARY 31, 2023

With technology upgrades and customer experience consistently ranking as chief priorities for community banks, there’s no question that innovation serves as a strategic imperative. By Charles Potts, ICBA When it comes to innovation, understanding how we do it may be even more important than why.

Fintech 139

Fintech Innovation Community Community Bank 139

South State Correspondent

OCTOBER 26, 2023

The discussions were healthier, more compliance-focused, and with little expectations that banks were going to offer crypto to their customers any time soon. Sunday Programming: consisted of a federal lobbying track, AI Summit, Small Business, Fraud, running a fintech, cannabis banking, and modernizing the banking core system.

Conference 221

Conference Las Vegas Fraud Case Study 221

NCR

DECEMBER 1, 2017

It’s an interesting time to be a community financial institution (FI) right now. For smaller community banks and credit unions in the US, it might seem like a difficult time to do business, with so much change, intensifying competition and regulatory compliance to contend with. “They get better service.

Community 56

Community Community Bank Michigan Lending 56

Abrigo

MAY 8, 2024

They can more easily consider how to harness genAI's power to enhance their operations, compliance, risk management, and member or customer experience. GenAI use case for fostering relationship banking Abrigo client BAC Community Bank in Stockton, Calif.

Examples 222

Examples Fraud Resources Risk Management 222

Independent Banker

OCTOBER 31, 2018

This year, you’ve probably heard me say that ICBA is focused on three pillars: community bank advocacy, education and innovation. As I put on three hats—consumer, community banker, and ICBA president and CEO (in no particular order)—I see three specific opportunities for innovation. Most of my time will be spent in ICBA’s D.C.

Fintech 70

Fintech Community Bank Community Nashville 70

PYMNTS

JULY 16, 2019

“One of the challenges regional and community banks and credit unions face is the complexity of physical data integration in their data centers,” said Prasanna Narayan, head of product at Ondot. A key concern we hear about from customers is security and compliance,” Narayan said.

Innovation 128

Innovation Compliance User Experience Cards 128

Independent Banker

OCTOBER 31, 2021

It provides a real ROI, including increased efficiencies, more loan originations and a way to attract and retain customers. Community bankers tell us why. First State Bank & Trust in Williston, N.D., started developing its digital lending platform about three years ago—and the bank is really glad it did. “I’m

Lending 91

Lending Community Bank Community North Dakota 91

PYMNTS

JANUARY 6, 2021

“The three verticals that we service at NCR today — banking, restaurants and retail — I think they had the common bond for us that they was all about, ‘how do you simplify operations and the customer experience?’” Brown said in a recent conversation with PYMNTS’ Karen Webster. “So So we led with technology.”.

Innovation 318

Innovation Data Examples Community Bank 318

South State Correspondent

JUNE 27, 2023

It’s a way for banks to speak with each other, and it started to be phased in during the first quarter of this year with the goal of a complete conversion by 2025. While this is mostly the domain of large banks, there are three reasons why your community bank should consider adopting this language to increase future bank performance.

System 195

System Data Examples Payments 195

Gonzobanker

DECEMBER 14, 2023

Not the financial industry’s “Troublemakers ” – those regional and community banks, credit unions and supporting fintech entrepreneurs who continue to engage customers and communities and find niches that keep the grassroots of our country’s financial system alive and kicking. We are in awe. Seriously in awe.

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Fintech Community Regional Technology 194

Independent Banker

AUGUST 26, 2015

Today, many community banks are exploring how to “go paperless”—whether for cost reasons, a better customer experience or a deliberate outreach to a younger, technology-oriented demographic. Easier access and affordability of digital signature creates an opportunity for growth-oriented, competitive community banks.

Community Bank 70

Community Bank Minneapolis Community Online 70

Gonzobanker

DECEMBER 19, 2022

SoFI gets a commercial bank that brings deposits, compliance, AND business lending. Seacoast Bank is at it again… and this time it is blowing past $10B in a big way. In just five months, Seacoast announced three bank acquisitions ( Drummond, Apollo , and Professional ) totaling a little over $4.7B Bravo April!

Community 216

Community Fintech Industry Innovation 216

Gonzobanker

JANUARY 17, 2020

In the soon to be released What’s Going On In Banking study, Cornerstone ’s Ron Shevlin shows that both bank and credit union execs are most fearful of big tech (Amazon Prime, Venmo, Apple Card) primarily because of their great data reach and ability to drive customer experience.

Customer Experience 126

Customer Experience Fintech Regional Cards 126

Independent Banker

OCTOBER 29, 2014

Employees serve the bank’s customers. If we serve our employees, they can do a better job serving our customers.” Jason Lord, Sunmark Community Bank. SunMark Community Bank. At SunMark Community Bank in Hawkinsville, Ga., Photo by Audra Melton. By Judith Sears. Assets: $215 million.

Community Bank 87

Community Bank Community Training Memphis 87

Gonzobanker

MAY 21, 2019

The following memo outlines my assessment and recommendations concerning our purchase of Acme Bank, a $5 billion institution located in Metropolis, USA. Acme has doubled its size in the past five years with acquisitions of smaller community banks. We have to reshape Acme Bank quickly for the future.

Customer Experience 112

Customer Experience Analytics Management Operations 112

William Mills

JANUARY 25, 2018

Sample findings include: James Van Dyke, CEO of Futurion, says that large Customer Experience (CX) projects take 21.5 Compliance. Community Banks. Leading industry analysts, consultants, bankers and financial technology professionals also share commentary and their insights on trends for 2018. Channel Integration.

Report 40

Report Technology Innovation Atlanta 40

Gonzobanker

MARCH 6, 2020

Many financial institutions are leveraging robotic process automation (RPA) capabilities to improve customer experience and remain competitive. Technology: The ‘Must Have’ List Is Growing. Loan and deposit operations processes often utilize myriad systems to manage daily work.

Operations 86

Operations System Groups Technology 86

Celent Banking

AUGUST 31, 2015

A checking account applicant doesn’t care how hard it is to change processes, doesn’t know how difficult it can be to deal with compliance, or understand why banks have to collect so much information when he is the one giving them money. The methodology is unapologetically customer-centric. Customers, however, don’t care.

Customer Experience 100

Customer Experience Online Mobile Compliance 100

Gonzobanker

APRIL 28, 2016

According to Cornerstone Advisors research , roughly six in 10 community bank and credit union CEOs are concerned with the regulatory burden. We are hopeful that community banks will also pursue efforts to communicate the real cost of regulatory burden to our friends in Washington.

Regulation 60

Regulation Management Community Bank System 60

Gonzobanker

DECEMBER 17, 2021

GonzoBanker of the Year – Bank. There are lots of entrepreneurial leaders in the banking space today, but this year the nod goes to Randy Chesler at Glacier Bancorp. Goes to Eric Sprink, Coastal Community Bank , Everett, Wash. Famous for turning around a bank to create the foundation for powerful U.S. You tell us.

Fintech 142

Fintech Strategy Leadership Lending 142

William Mills

MAY 11, 2016

This is an extension of business services, powered by a local community bank. A mobile wallet powered by a local bank, built on the Malauzai platform. This certainly adds a lot of technological capacity to the community bank. Malauzai enables the community bank to build their own app, “local mobile wallets.”

Video 40

Video Mobile social media Analytics 40

Gonzobanker

DECEMBER 19, 2016

Kim, the executives and the boards of both organizations who put rivalry aside to gain scale in the new world of banking where differentiation matters and community can be more than geography. The FinTech Partner Best Practice Award – Goes to Cambridge Savings Bank and SigFig for their digital investment platform partnership.

Utah 60

Utah System Community Marketing 60

Gonzobanker

DECEMBER 19, 2016

Kim, the executives and the boards of both organizations who put rivalry aside to gain scale in the new world of banking where differentiation matters and community can be more than geography. A Gonzo community bank being a leader and not a fast follower – that’s pretty cool! Check it out on YouTube.

Utah 60

Utah System Community Marketing 60

Fintech Labs Insights

JULY 22, 2015

Fueled by a strong, open API strategy, Backbase’s platform gives FI’s the ultimate freedom and flexibility to work with any core and third party vendor, to create a best-of-breed digital banking offering for their clients. Fidor Bank introduced community banking five years ago.

San Francisco 12

San Francisco Video Fintech Data 12

Fintech Labs Insights

AUGUST 1, 2016

Backbase offers 60-second onboarding for financial services companies to accelerate customer acquisition with a simple, fast, and seamless omni-channel onboarding journey. Bankjoy offers developers a banking API for a modern, real-time, holistic interface for credit unions and community banks.

How To 12

How To Analytics Millennials Data 12

CB Insights

MAY 15, 2019

Working with FCAT, the charity searched for third-party vendors and iterated testing on compliance with legal and regulatory requirements to be able to accept Bitcoin. The lab aims to improve banking through better uses of technology and has a serious focus on customer participation as the best way to find solutions.

Innovation 78

Innovation blockchain Technology Groups 78

Fintech Labs Insights

SEPTEMBER 1, 2015

Authy delivers proven fast-to-implement, highly scalable and reliable 2FA with an intuitive user experience and a powerful API. Using cutting edge technology, Auvenir is setting the new standard in compliance and assurance. Bleu’s vision is to change the payment experience and create new platforms for mobile transactions.

Company 12

Company Software Analytics Mobile 12