Independent Banker

FEBRUARY 24, 2016

Seven initiatives to boost customer online confidence and transactions. Security fears about online banking may be impairing your community bank’s ability to grow demand deposit accounts. More than half of smartphone users are afraid to use their mobile phone for online banking. By Kevin Tynan.

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ABA Community Banking

OCTOBER 21, 2019

From simplified 10-step online account openings, to value-added robo-advising, to “certified digital bankers,” OceanFirst Bank delivers a new community banking experience. The post How One Community Bank Is Reinventing CX for the Digital Age appeared first on ABA Banking Journal.

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Independent Banker

OCTOBER 31, 2021

How Americans bank has been changing for years, including how they start their banking relationships. Offering the ability to open an account online can be one way to reach customers who are unable to join your community bank in person. The Bank of Idaho integrated online account openings into its website in 2015.

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Independent Banker

NOVEMBER 30, 2022

Across the world, people are using super apps to send messages, purchase tickets and, of course, bank online. What are they, and how can community banks stay on top of this trend? Super apps, or apps that aggregate online or mobile user experiences into one central location, have taken off globally. billion users.

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ZootBlog

FEBRUARY 12, 2016

How long should it take to add your spouse to your bank account? However, it took one full hour to accomplish this simple task at my local community bank where I have been a customer for more than a decade. In fact, nearly 15 years ago I opened an ING account entirely online. A few minutes seems reasonable to me.

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Independent Banker

OCTOBER 31, 2022

ITMs and VTMs are popular retail banking innovations among community banks. What’s on the horizon for retail banking? We spoke with two community banks that have ramped up their services to meet—and exceed—the changing expectations of customers. So how are retail banks meeting this challenge?

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Independent Banker

JULY 31, 2022

Observing the gap in pandemic relief in south Florida due to a lack of local community banks, a trio of banking veterans teamed up to form a digital-first community bank—and were granted a charter in record time to support local businesses. Name: Locality Bank. Keith Costello, Locality Bank. “We

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PYMNTS

SEPTEMBER 14, 2017

In a press release , ICBA Bancard said with the partnership, CardinalCommerce will provide its data-driven consumer authentication solution, which helps reduce online fraud for ICBA Bancard client banks. “As Taking steps now to protect your community bank and customers is more important than ever.

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Independent Banker

FEBRUARY 28, 2022

When customers look up businesses online, reviews are one of the first things they see. These community bankers share how they collect positive reviews, and how to respond to negative ones. Customers do their due diligence to make decisions that are important to them, especially their financial security. Quick Stat. But the $3.9

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Independent Banker

MAY 31, 2022

Josh Prejean (right) of Bank of Zachary, here with mortgage client David Rozas, says community banks must compete through customer service. We look at how community banks can counter nonbanks’ offerings through streamlined technology, customer service and other strategies. Josh Prejean, Bank of Zachary.

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South State Correspondent

APRIL 30, 2022

In this article, we analyze the industry’s cost of funding earning assets (COF) and track how community banks’ COF behaves relative to larger banks. In future articles, we will explain our modeling for community banks’ COF based on inflation, Fed Funds rates, consumer consumption and the Fed’s balance sheet runoff.

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Independent Banker

OCTOBER 31, 2021

“I’m not sure how we would have processed all of the PPP loans and everything else in the last 18 months without some of the technology that we have implemented,” says Chris Jundt, senior vice president and chief lending officer at First State Bank & Trust. Northpointe Bank in Grand Rapids, Mich., Cashing in on efficiencies.

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PYMNTS

MAY 27, 2020

As PYMNTS found in a recent consumer study, 40 percent of individuals are doing more of their daily retail and transactions online, partly because, well, there’s no other way to do it. There’s another side to contactless that moves beyond convenience and ties into security. Things are definitely shifting toward digital,” Good said.

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PYMNTS

DECEMBER 11, 2020

to advance secure, contactless transactions as stores reopen amid COVID-19 restrictions. Synctera Brings 'FinTech As A Service' To Community Banks. FinTechs want to offer compliant banking services, while community banks want new ways to grow deposits. The FinTech as a Service launched Tuesday (Dec.

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Independent Banker

FEBRUARY 28, 2022

Customized, well-thought-out interactions—especially in the online banking space—are integral to wooing new customers and retaining existing ones. We asked several banking leaders how they’ve employed fintech to ramp up their marketing campaigns, hone their analytic strategies and gain new patrons in the process.

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PYMNTS

MARCH 26, 2020

To regain some of that ground, Connie Davis, senior vice president at FIS , told PYMNTS in a recent interview, FIs — particularly credit unions (CUs) and community banks — must transform the way they think about digital offerings and connected experiences. That means they can compete more effectively against digital-only competitors.

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Abrigo

DECEMBER 8, 2016

As community banks and credit unions look toward 2017, many will be focusing on small business lending for loan portfolio growth, according to a recent Sageworks poll. However, small business lending comes with some unique challenges that banks and credit unions will need to address in order to grow their business lending portfolios.

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PYMNTS

APRIL 8, 2020

financial institutions as they scrambled to apply for Paycheck Protection Program (PPP) loans under the Coronavirus Aid, Relief, and Economic Security (CARES) Act. Small businesses, meanwhile, can use the platform to apply online as fewer physical bank branches are available. Small businesses overwhelmed U.S. Funding Circle.

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PYMNTS

NOVEMBER 18, 2020

It is also announcing a new partner in Daylight, a digital bank working with Visa and Fast Track to recreate a community bank concept digitally. And that means that we go to principally two partners, processors and now bank sponsors — and we certify this FinTech to be part of the Visa Ready program,” Angelos said.

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PYMNTS

DECEMBER 7, 2018

Community Bank of the Bay. Community First Credit Union (OH). Evans Bank. Federated Bank. First Bank of Boaz. First National Bank of Milaca. Grand Savings Bank. Greater Cleveland Community Credit Union. Greenleaf Wayside Bank. Hometown Community Banks. McClain Bank.

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Independent Banker

OCTOBER 1, 2022

By identifying the preferred banking and spending habits of different generations, scammers can tailor how they reach their targets. We look at community banks’ options for fighting this type of crime. By Katie Kuehner-Hebert. The only thing the criminal wants is for the scheme to succeed.”. Rehman Khan, Travelers.

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Independent Banker

SEPTEMBER 30, 2021

The number of money mule schemes affecting community banks is increasing, in part because of the pandemic. Here’s how two community banks are protecting their customers from falling victim to fraud. More and more community banks are having to deal with money mule schemes targeting unsuspecting customers.

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PYMNTS

APRIL 16, 2020

Currencycloud is connecting regional banks to advanced FX and global payments technologies, while the firm’s founder, Nigel Verdon, is also targeting Banking-as-a-Service with his new startup, Railsbank. Catch up on the most recent efforts to unlock, share and integrate bank data below.

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PYMNTS

JULY 19, 2017

Starling Bank, the digital-only U.K. bank, has now added Apple Pay support as an online payment method, which means customers can add their Starling debit card to Apple Wallet. According to a news report , with the mobile pay support, customers can make online payments via their Apple devices.

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Independent Banker

AUGUST 31, 2021

This year’s winners: Left: Central Valley Community Bank, People’s Choice Award; Middle: Kennebec Savings Bank, Exceptional Community Bank Service Award; Right: Cross River Bank, Emerging Service Program Award. Exceptional Community Bank Service Award. Kennebec Savings Bank.

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Abrigo

FEBRUARY 3, 2017

Bank management understand that the process small business owners go through to apply for a loan at most financial institutions is often archaic. Instead, customers expect the following process for applying for business loans : • You fill out some basic information online and get an answer quickly from the institution.

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Gonzobanker

SEPTEMBER 14, 2023

In a country with thousands of options, the challenge for a bank to stand out is mighty and existential at its core. We’re gearing up for Smarter Bank LIVE , and your 325+ RSVP responses to our upcoming online event make one thing clear: You want your bank to become more than the branch next door. Saddle up, GonzoBankers.

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PYMNTS

APRIL 13, 2020

“We asked consumers to define banks, and they did so in much the same way, with 98.8 percent characterize banks as institutions that store money securely, while 34.9 Consumers are more likely to say these institutions are not banks, but still provide products and services similar to those offered by banks, with 35.7

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Gonzobanker

MAY 31, 2019

article , former Small Business Administration administrator Karen Mills said community banks with strong small business customer bases that don’t find new ways to serve them digitally are going to face a “reckoning.” While online lenders Kabbage and OnDeck lent $2 billion and $2.5 In a recent American Banker.

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PYMNTS

JANUARY 30, 2019

. “The industry has spent 15 years talking about online banking and Technology-as-a-Service, and yet lending has not fully embraced the fact that a borrower need not come into a branch to get funding,” he said.

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Independent Banker

JULY 30, 2015

Lindsay LaNore is responsible for ICBA’s new Community Banker University. She leads a team that works to identify, develop and offer courses that meet community banks’ educational needs. Her role is to make certain that relevant education is provided in a responsive manner to all community bank members. “I

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Independent Banker

OCTOBER 29, 2014

Employees serve the bank’s customers. Jason Lord, Sunmark Community Bank. SunMark Community Bank. At SunMark Community Bank in Hawkinsville, Ga., There’s really no typical day for Jason Lord, an information security officer at SunMark Community Bank in Hawkinsville, Ga.

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PYMNTS

MAY 7, 2020

back to some semblance of “normal” has challenges — and opportunities for banks, especially community banks and credit unions. The challenge lies with serving the needs of the individual who may be hesitant to go back to the old ways of banking — of walking up to teller windows, of handling cash in envelopes.

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PYMNTS

JULY 31, 2017

. -14% of SMEs using a large global bank have switched providers in the last year, while even more told FIS they are considering doing so in the next year. and Europe are looking at switching banks to access more high-tech services, like faster payment capabilities. -48%

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PYMNTS

SEPTEMBER 26, 2019

With financial institutions continuing to explore how to service small businesses operating in this industry without running afoul of federal law, credit unions, along with community banks, have worked to fill in the finserv gap as larger financial institutions back away, according to Politico.

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Abrigo

MAY 5, 2017

Providing information will help the borrower have realistic expectations and address some concerns with transparency and communication.” Eliminating paper by using online loan applications and allowing borrowers to upload required documents to a secure online portal may also improve the borrowing experience for businesses, Martin said.

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Abrigo

MAY 11, 2020

When they’re finally thinking about doing something financial, the bank isn’t open,” Koch said. Some customers have been frantically trying to secure a Paycheck Protection Program (PPP) loan, which has left borrowers and lenders working through the night and early in the morning to submit their applications.

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