Independent Banker

MAY 31, 2022

As ICBA’s chief innovation officer, it’s my job to push the envelope, to make people uncomfortable. Last week, I talked to a community bank president and CEO who faced this challenge head-on. Community bankers can, through their leadership and action, change culture and spark innovation in various ways, including: 1.

Community Bank 120

Community Bank Community Innovation Meeting 120

Cisco

JANUARY 10, 2023

As a change agent serving the financial services industry for over 20 years, it is a great privilege to collaborate with Bank, Insurance, and Wealth Management institutions to devise and execute digital transformation strategy, solve complex business problems, and leverage technology to strengthen business results.

Digital Strategies 174

Digital Strategies Strategy America Innovation 174

Abrigo

MARCH 2, 2023

You might also like this whitepaper, "Best practices for purchasing bank or credit union software" DOWNLOAD Takeaway 1 As Southwest Airlines learned, technology shortcomings create enormous costs in the short-term and in the future. A failure in back-office technology directly affects customer experiences.

Technology 195

Technology Lending Community Software 195

Independent Banker

DECEMBER 31, 2021

ICBA has preached the importance of innovation, not as a project or something to silo inside a department but as an inclusive cultural and philosophical endeavor that should be part of an organization’s DNA. By investing in small businesses and creating jobs, community banks are helping support local economies throughout our nation.

Community Bank 91

Community Bank Community Innovation Leadership 91

Independent Banker

DECEMBER 31, 2022

(L-R): Union Savings Bank’s executive vice president, Rick Judd; vice president of digital channels Chris Barlow; and director of USB Innovation Center Peter Scotch at USB’s historical Main Street Danbury, Conn., Community banks have long been a bastion of relationship-focused service. Rick Judd, Union Savings Bank.

Rhode Island 151

Rhode Island Community Bank Community Tools 151

South State Correspondent

JANUARY 30, 2024

The good news is that for many other areas, budgets are lower at banks compared to last year, and the fact that IT is still positive underscores the strategic imperative that banks face to digitize traditional operations, reduce costs, gain scale, and improve the customer experience. and 11.1%, with a median of 8.1%

Capital 195

Capital Operations Customer Experience Comparison 195

Gonzobanker

FEBRUARY 8, 2022

While AOBA 2022 had its share of execs wanting to “fake it until they make it” with future innovation, credit is due to the bankers who are pouring real financial investment into new fintech experiments. and a trailblazer in the world of banking as a service (BaaS). Will this strategic shift go well?

Fintech 165

Fintech Customer Experience Conference Technology 165

Cisco

NOVEMBER 15, 2022

Open banking allows third-party financial services companies to access consumer banking, transaction, and other financial data via the secure use of APIs. It is about opening up information to spur innovation of third-party providers to build new, added-value offerings. In the U.S.

Innovation 156

Innovation Security Data Innovation Strategies 156

Gonzobanker

NOVEMBER 2, 2023

In the throes of managing balance sheets and loan portfolios and at the same time executing daily “run the bank” operations, bankers are faced with the need to continuously develop new customer experiences and scale enterprise capabilities. That’s the new DNA we need to increase across the banking industry.

Leadership 154

Leadership Industry Management Resources 154

Independent Banker

OCTOBER 31, 2022

Improving the small business loan experience is a great way to build new relationships and deepen existing ones. We spoke with industry specialists about the priorities for community banks as they build a digital loan process for small businesses. Doing so can help community banks: Optimize the loan cycle.

Lending 91

Lending Community Bank Community Illinois 91

Independent Banker

AUGUST 31, 2021

The payments space can be dizzying for even the most enterprising community bank. How do you navigate the constant churn of innovations or disruptors? Experts point to a strategy built on customer input and relationship-building. Banking-as-a-service (BaaS). Central bank digital currency (CBDC).

Trends 91

Trends How To Payments Community Bank 91

Gonzobanker

FEBRUARY 23, 2022

Early adopters are earning prestige while investors and a hoard of community banks explore the opportunity to tap into this new source of revenue. As the gold rush period shakes out, Cornerstone predicts only one in five banks will have a strong enough I.T. Pursuing BaaS doesn’t have to take focus away from primary customers.

Community Bank 117

Community Bank Strategy Risk Management Fintech 117

Abrigo

MAY 5, 2022

Banking Transformed Banking Transformed by the Financial Brand’s Jim Marous has new episodes several times a month and features executives from financial institutions, financial technology firms, authors, consultants, and other experts in the banking industry.

Community 195

Community Lending Maine Resources 195

Independent Banker

OCTOBER 31, 2018

“Innovation will be the key to sustaining and growing our businesses.”. Here at ICBA, we’re in full innovation mode, so it’s only appropriate that this issue be dedicated to technology. This year, you’ve probably heard me say that ICBA is focused on three pillars: community bank advocacy, education and innovation.

Fintech 70

Fintech Community Bank Community Nashville 70

Independent Banker

NOVEMBER 25, 2015

Even with technology’s increasing influence on retail banking, it’s not typical for a community bank to have one of its most senior and trusted executives concentrate primarily on leading consumer product and payments innovation. billion-asset, 85-branch community bank based in Rockland, Mass., Alex Jimenez.

Innovation 70

Innovation Community Bank social media Community 70

Independent Banker

FEBRUARY 29, 2020

We may not be benefactors of self-preparing meals and hovercraft transportation, but all the same, technology plays a major role in our daily lives—and in the banking business. Burgeoning customer expectations demand that technology plays a pivotal role in community banks’ strategies. Where I’ll be this month.

Community Bank 155

Community Bank Community Technology Customer Experience 155

Abrigo

MAY 8, 2024

They can more easily consider how to harness genAI's power to enhance their operations, compliance, risk management, and member or customer experience. GenAI use case for fostering relationship banking Abrigo client BAC Community Bank in Stockton, Calif.

Examples 222

Examples Fraud Resources Risk Management 222

PYMNTS

OCTOBER 31, 2019

According to the bank’s CEO Peter Horton, the FI’s endeavor to upgrade its infrastructure “is a big step toward driving our transformation agenda,” and added that Intellect’s offering is “highly flexible and innovative.”

Innovation 101

Innovation Community Bank Customer Experience Operations 101

Gonzobanker

DECEMBER 19, 2022

As expected, these rate hikes stopped the mortgage industry in its tracks. Financial institutions that relied on mortgage banking fee income as a key earnings component have been left to make big adjustments. 2022 was the year the fintech industry and venture capital firms figured out that banking is harder than everybody thought.

Community 216

Community Fintech Industry Innovation 216

South State Correspondent

OCTOBER 26, 2023

Money 20/20 (M2020) is the only conference in the industry where it is both possible and expected to pull off two breakfasts, two lunches, three cocktail parties, and two dinners PER DAY. Generative AI: Traditional AI was ever-present in touted solutions regarding fraud, risk management, and the customer experience.

Conference 221

Conference Las Vegas Fraud Case Study 221

Abrigo

OCTOBER 20, 2020

Key Takeaways Gain an understanding of the current state of banking and future expectations. Plan for new technology and innovations. The banking industry has faced many challenges in 2020, from transitioning to CECL, managing Paycheck Protection Program loans, and navigating an unprecedented economic recession.

Management 195

Management Lending Community Strategy 195

Independent Banker

APRIL 30, 2022

Everything feeds into the customer experience, and that ability to meet and exceed customer expectations is what distinguishes us as community bankers. Because it’s more than a saying; it’s a rallying cry for community bankers. Photo by Chris Williams. “All in.” We design “wow” moments. Rebeca Romero Rainey.

Community 91

Community Mississippi Louisiana Customer Experience 91

Abrigo

JUNE 14, 2017

Technology partners offer much more than just software to banks; a fintech partnership provides delivery channels, convenience, corporate governance , advisory services, and industry data. Software solutions can both make your team more efficient and improve the customer experience. Are customers requesting new products?

Fintech 171

Fintech Software Lending Millennials 171

Gonzobanker

DECEMBER 14, 2023

Bank leaders must feel like Rocky Balboa after 15 rounds with Apollo Creed. Just think of what the industry dealt with in the last 12 months: The brunt of the unprecedented scope and pace of Fed rate hikes hit home, and banks have seen an.80 The housing industry, and mortgage banking revenue, came to a stop.

Fintech 194

Fintech Community Regional Technology 194

William Mills

JANUARY 25, 2018

–Research and perspective provided by 45 sources in free report for the financial industry–. William Mills Agency, the largest independent public relations and content marketing firm specializing in the financial industry, released its 15th annual financial services industry report, Bankers As Buyers 2018 today. Community Banks.

Report 40

Report Technology Innovation Atlanta 40

Independent Banker

DECEMBER 31, 2022

We recently spoke with community bank CEOs from across the country to gain insights on how they’re proactively positioning to manage risks and take advantage of growth opportunities in the coming year. Following some respite in 2022, community bankers are bracing for a tougher economic landscape ahead in 2023. Corey Neil.

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Community Bank Community Tampa North Carolina 91

Gonzobanker

JULY 20, 2022

Bank executives are coming to understand that in today’s world, the customer experience (CX) is the product, although not all have made a serious commitment to address newfound competition. Experience design is a specific skillset that is needed to steer the execution of a bank’s digital strategy. Among 300 U.S.

Digital Strategies 173

Digital Strategies Strategy Leadership Customer Experience 173

Abrigo

MAY 20, 2015

It’s not just the technology industry that is constantly evolving – many other industries must also remain adaptable to the changing landscape of the American consumer. One such industry is banking. An innovation like that can make the Apple Watch and Bitcoin seem archaic in comparison.

Apple 150

Apple Comparison Mobile Innovation 150

Gonzobanker

MARCH 7, 2024

From panels to keynotes to hallways, here are a few things that caught my attention: AI: Next-gen customer experience? Mary Wisniewski, John Spottiswood, Srinivas Njay, Jerry Ryan Hildebrand The issue of customer service came up on repeat in my panel exploring artificial intelligence and customer engagement.

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Las Vegas Fintech Conference San Francisco 145

Independent Banker

FEBRUARY 24, 2016

Welcome to the Crescent City, where the largest educational gathering of community bankers convenes this month. It’s Community Banking LIVE 2016 in New Orleans. The Peoples Bank Co. Tech entrepreneur and New York Times bestselling author on business creativity, innovation and reinvention. Centinel Bank of Taos.

Community Bank 70

Community Bank Community Innovation Customer Experience 70

Gonzobanker

DECEMBER 22, 2020

Banks and credit unions had to fundamentally change their delivery, support and relationship management models at scopes and speeds that were unheard of. And how did community banks and credit unions respond to the COVID craziness? Bad things about the banking industry. Let us break it down for you.

Idaho 170

Idaho Community Industry Strategy 170

Abrigo

MARCH 24, 2021

Takeaway 2 Use this time to optimize technology investments to increase profitability and improve customer experiences. Takeaway 3 Pricing models for loans and deposits combat margin pressure and help retain your best customers. Growing loans, earnings are banks' top challenges in 2021. Independent Banker Survey.

Lending 221

Lending Technology Survey Examples 221

William Mills

FEBRUARY 7, 2017

Free report designed for the financial industry provides vendors and bankers better technology insights and a check against their own technology priorities. Leading industry analysts, consultants, bankers and financial technology professionals share commentary as well as insights on trends for the year. Download the full report here.

Report 40

Report social media Customer Experience Industry 40

South State Correspondent

JULY 25, 2022

While this faster hiking has been good for bank earnings this year, questions are starting to arise about the bank’s forecast and strategy for 2023? Now, more households and businesses are thinking about switching banks, and the customer experience is king. What is it doing to improve in the future?

Trends 195

Trends Lending Marketing Capital 195

Gonzobanker

DECEMBER 17, 2021

Huntington and TCF merge to create the $170 billion Midwest dynamo and vault them into one of the top 10 banks in the country. This is an innovation-seeking franchise that has built a solid brand and never got over its skis in execution. Best Fintech Acquisition by a Bank. GonzoBanker of the Year – Bank.

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Fintech Strategy Leadership Lending 142

Gonzobanker

DECEMBER 20, 2019

Kent Oram, CEO, Idaho Central Credit Union – As evolution, revolution and occasional shareholder dilution occur across the industry, a leader in Idaho has quietly worked over the past 12 years on accumulating legendary performance. It was always clear how much Jones loves his credit union, his team and his community.

Idaho 148

Idaho Conference Data Marketing 148

Independent Banker

FEBRUARY 3, 2016

With competition heating up in today’s financial industry, it’s more important than ever to truly understand your customers in order to win the race for profitability. But, what about those customers who maintain accounts outside of your institution? Collecting Accurate Data Via Integrated CRM. by Shanda Purcell.

Leadership 70

Leadership Customer Experience Management Data 70