Community Bank Customer Experience Events Retail 
South State Correspondent
MAY 18, 2022
The larger your bank, the more likely your customer is going to be satisfied with how their problem turned out. Conversely, the smaller your bank, there is a 60% correlation to being unhappy with the outcome of your resolution. Why Customer Problem Resolution Matters. Solving problems is central to customer service.
South State Correspondent
MAY 1, 2024
With financial hardship, competition from dominant players, and a startup budget, Gentle Monster faced many of the same challenges as a community bank. How Banks Can Leverage: Niche markets abound in banking, and community banks are in the perfect position to create a following on a national level should they desire.
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Celent Banking
MARCH 16, 2015
This last week the American Banker Retail Banking Conference 2015 was going on in Austin, TX. As expected, it was a great way to read the temperature of the banking industry. There were a couple of overarching themes throughout the event. Customers can browse the app and make a list of the materials they need.
Gonzobanker
MARCH 24, 2021
Events in the last year have pushed the conversation about digital transformation to a new level of focus for senior executives at financial institutions. Reality According to Customer Experience Executives. Community banks and credit unions, in total, have 56 million. —President Merkin Muffley, Dr. Strangelove.
Jeff For Banks
JULY 5, 2022
Firstly, commercial banks are significantly funded with retail deposits. Secondly, millennials own businesses that we want to bank.' 'So, Here is what I think successful banks will do.' Identify your highest lifetime value (LTV) customer cohorts. Such as elevating the economic mobility of retail customers.
Gonzobanker
NOVEMBER 18, 2014
With a focus on digital banking and branch transformation, it was interesting to see the attendee list with lots of sexy new customer experience and analytics titles. After Retail Delivery had some mushy general sessions a few years ago, this is the second year in a row we have seen some provocative stuff on the main stage.
Abrigo
OCTOBER 20, 2020
Millennium Bank, like many community financial institutions, is heavily concentrated in commercial real estate (CRE). Of course, COVID-19 has greatly impacted CRE over the last six months, with lodging, retail, and office spaces suffering a significant blow amid stay-at-home orders and other social distancing measures.
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