ZootBlog

OCTOBER 11, 2016

This norm of using mobile devices to do everything from shopping to banking, mean security and a great user experience need to go hand-in-hand. We covered everything from pain points to fraud and compliance and best practices to manage it all. That is a staggering statistic clearly pointing to a poor user experience.

User Experience 60

User Experience Mobile Data Las Vegas 60

PYMNTS

DECEMBER 19, 2018

19) that it is supplying Intesa Sanpaolo, the Italian bank, with what it said is the first Mastercard biometric contactless payment card. In a press release , Gemalto said it will test an EMV contactless biometric card for Europe via a pilot program backed by Intesa Sanpaolo and Mastercard.

Cards 148

Cards Payments User Experience Security 148

PYMNTS

OCTOBER 31, 2018

It was more than a month ago that eBay started managing payments on its U.S. The eCommerce operator, which released its third quarter 2018 results , said it has intermediated $38 million of gross merchandise value (GMV) so far. Managed Payments. Managed payments also reduced overall costs for sellers. percent of GMV.

Management 134

Management Report Payments Apple 134

PYMNTS

JANUARY 25, 2021

According to the company, one of the reasons for PayDirect’s development is the clunky state of the customer journey associated with card-based payments and the resulting low conversion. PayDirect is higher-converting, primarily because it just has a much better UX (user experience) than online card payments or bank transfers,” he explained.

Online 300

Online Meeting Payments Cards 300

PYMNTS

NOVEMBER 17, 2020

“As we continue to focus on enabling digital payments beyond our traditional Corporate Cards, we are investing in solutions to improve the buyer and supplier experience and help solve common B2B payment-related pain points,” said Daniel Brachfeld , vice president for supply chain solutions at American Express. 16) press release.

Payments 144

Payments User Experience Software Risk Management 144

PYMNTS

OCTOBER 6, 2020

For example, Chime CEO Chris Britt recently said that unlike traditional banks that earn money off of fees and interest from loans, his company’s profits come mostly from card usage. unveiled its next generation of operating software for ATMs, designed to integrate the now decades-old cash-dispensing machines into the digital age.

Digital Banking 256

Digital Banking ATM Mobile Atlanta 256

PYMNTS

DECEMBER 28, 2020

But careful examination of what tech is needed — and where — can result in positive ripple effects that improve operations well beyond the corporate treasury department. They’re embedding payments within a specific workflow and have the opportunity to create seamless user experiences around payments.

Payments 215

Payments Innovation Software Fintech 215

PYMNTS

NOVEMBER 8, 2019

Goldman Extends $10B In Apple Card Credit In First Month. According to regulatory filings made public this week, Apple Card? customers had $736 million in loan balances at the end of September, though it’s not clear how that compares with other credit cards, as Bloomberg said banks do not break out performance by individual cards.

Apple 100

Apple Cards Fraud User Experience 100

PYMNTS

FEBRUARY 26, 2020

The solution is meant to aid transportation companies to avoid “major pitfalls” and “increase operational capacity.”. The company provides a “comprehensive solution to reclassification and recruiting issues faced by large fleets and brokers, by enabling independent contractors to form or grow their own fleets,” the release said.

CA 141

CA California User Experience Industry 141

PYMNTS

OCTOBER 5, 2020

5) unveiled its next generation of operating software for ATMs, designed to integrate the now decades-old cash-dispensing machines into the digital age. This new software expands the user experience and expands digital capabilities of ATMs,” said Frank Hauck , president and general manager, NCR Corporation , in a statement. “In

ATM 158

ATM Atlanta Software User Experience 158

Perficient

SEPTEMBER 15, 2020

And in healthcare – an industry that tends to segment consumers into patient or member experience silos – consumers increasingly expect a seamless, holistic, digital health journey. Today, entire industries such as healthcare, banking, insurance, and business-to-business (B2B) sales are being rewired around customers and end users.

User Experience 427

User Experience Innovation Branding Customer Experience 427

BankInovation

NOVEMBER 16, 2022

Financial software company Savana is partnering with management consultancy Capco to help banks with improving user experience (UX). We can help banks to unlock next-generation, customer-centric banking operations and to thrive in […].

UX 52

UX User Experience Software Operations 52

PYMNTS

DECEMBER 4, 2020

Banking as a Service (BaaS) is poised to change the end user experience of corporates as they navigate the daily challenges of cash flow management, supply chain activity and the need to become digital-first. The accounts are to be held by Evolve Bank & Trust.

Lending 224

Lending Meeting User Experience Innovation 224

PYMNTS

MARCH 17, 2020

While user experience is key, these tools must also be agile enough to rise to small- to medium-sized businesses’ (SMBs’) digital-native foundations. But when platforms can promote automation without adding complexity to the user experience, these technologies will be able to find traction within SMBs everywhere.

Millennials 168

Millennials User Experience Alabama Tools 168

PYMNTS

JANUARY 17, 2018

The corporate expense management market doesn’t look like it once did. The commercial card and expense management market is yet another space in which collaboration between FIs and FinTechs has proved key to driving innovative tools – especially as corporates grow weary with the traditional legacy services their banks provide.

Fintech 187

Fintech Data Cards Innovation 187

PYMNTS

NOVEMBER 23, 2020

Advanced AI means reducing chargebacks, saving inventory, maintaining brand loyalty and spending more time managing the lunch rush than worrying about fraud.”. As the Mobile Order-Ahead Tracker® states, “AI can be leveraged to analyze and tally credit card transactions similar to how banking transactions are examined.

Mobile 289

Mobile Boston Fraud Colorado 289

PYMNTS

SEPTEMBER 9, 2019

One of the ways that these websites are able to differentiate is through user experience. A key part of user experience is payment speeds. When a user wins a big amount, they want to be able to withdraw their winnings as quickly as possible. Most importantly, the new legal atmosphere in the U.S.

Innovation 137

Innovation Payments Taxes User Experience 137

Perficient

MAY 28, 2020

If you’ve driven a car, used a credit card, submitted a claim, or performed countless other everyday tasks, you’ve likely interacted with Pega. More on How We’re Working with Pega Technology: Cloud-based business solution streamlines user experience and reduces costs. According to our clients , our Pega team is top notch.

Leadership 467

Leadership Groups DC Management 467

PYMNTS

NOVEMBER 26, 2019

In recent years, the market has gone from one struggling with high financial illiteracy and limited card acceptance, to a bright spot in Europe for FinTech innovation. Barybin recently took up the position to head the cross-border payments technology company after the Bank of Lithuania halted SatchelPay operations earlier this year.

Compliance 182

Compliance Regulation Fintech Resources 182

PYMNTS

SEPTEMBER 24, 2020

At a high level, the same consumers whose day jobs are to manage a company’s payments and financial controls have become accustomed to the seamless and highly personalized commerce opportunities that are available in their daily lives. Those executives will expect improved risk management services from their banks.

Payments 237

Payments Data Fintech User Experience 237

PYMNTS

JUNE 22, 2020

Credit and debit card penetration in markets like Mexico is still low compared to the U.S. For example, so many of Mexico’s consumers who might be interested in purchasing their products may not have credit or debit cards to pay for their purchases. Global Reach, Local Payments Solutions.

Strategy 230

Strategy Payments America Examples 230

PYMNTS

APRIL 2, 2020

In the consumer commerce world, offering customers choice in how they pay for goods and services across channels is an important part of offering an optimal end-user experience. There will always be people who want to go in and use their card face-to-face,” she noted. Finding Flexibility.

Payments 160

Payments Cards Customer Experience User Experience 160

FICO

AUGUST 27, 2020

89 percent of UK citizens say they would open a financial account digitally - using a mobile app or on a website - of those 83 percent would open a current account, 70 percent a credit card account and 74 percent would take out a mobile phone contract. Customer experience. Appropriate friction. Retaining customer trust.

Management 52

Management Fraud Security Examples 52

PYMNTS

JULY 16, 2020

Business professionals are seeking to purchase goods and services via the same workflows and interfaces they use in their personal lives, and a focus on user experience can be valuable in the B2B space. It’s not an unfounded strategy. The ERP connectivity can be much more easily achieved as a result of payments digitization.

Strategy 148

Strategy Resources Online Payments 148

PYMNTS

JANUARY 15, 2019

And, while customers have a favorable view of many of these technologies, QSR managers tend to have more of an old-school outlook. That is, over 90 percent of QSR managers see the counter as positive and satisfying experiences per the PYMNTS Restaurant Readiness Index , but only 62.5 percent of customers. percent of customers.

Innovation 125

Innovation Mobile Management Branding 125

FICO

MAY 18, 2023

The innovative pay-as-you-go solution allows Dock’s clients, including banks, fintechs, and retailers, to intercept fraudulent transactions and protect their operations, while also improving the user experience. The fraud prevention solution is based on FICO® Falcon® Fraud Manager and FICO® Customer Communication Services (CCS).

Fraud 52

Fraud Technology social media Innovation 52

PYMNTS

NOVEMBER 26, 2019

WEX’s joining with the BNP came just weeks after Billtrust announced that the Network continues to see significant growth, having reached the $30 billion B2B transaction processing milestone in ACH and card payments. Tipalti Collaborates To Ease Vendor Acceptance.

User Experience 160

User Experience Payments Technology Tools 160

PYMNTS

MAY 20, 2020

All of this data serves up a rich opportunity for fraudsters to fly under the radar amid the waves of card-not-present transactions, monetizing stolen credentials or trying to complete (false) chargebacks. Some merchants, operating primarily across offline channels, have had to go digital in a hurry. Permanently.

Fraud 208

Fraud Examples Data Tools 208

PYMNTS

JANUARY 3, 2017

Retail is a dog-eat-dog world, operating at times on the thinnest of margins. credit cards, 1.3 debit cards and 1.3 store affinity cards. credit cards, 1.3 debit cards and 1.3 store affinity cards. Rewards can help lure customers to a brand and keep them there.

Retail 137

Retail UX Cards Branding 137

Gonzobanker

JANUARY 17, 2020

In the soon to be released What’s Going On In Banking study, Cornerstone ’s Ron Shevlin shows that both bank and credit union execs are most fearful of big tech (Amazon Prime, Venmo, Apple Card) primarily because of their great data reach and ability to drive customer experience.

Customer Experience 127

Customer Experience Fintech Regional Cards 127

PYMNTS

DECEMBER 11, 2019

As the open banking business model permeates into the B2B financial services market, FinTechs and traditional financial institutions continue to find new use cases for API integrations and connectivity to elevate the business-user experience. Now they don’t have to. Alliance Bank Taps Into Ephesoft Data Capture.

Fintech 132

Fintech Groups Data Strategy 132

PYMNTS

JUNE 2, 2016

Just about a decade ago, the checkout process at a retail shop was pretty simple — customers would wait in line to give their purchases to the cashier, who stood at a fixed point in the store, and then pay using cash or a credit card. Oh, how the times have changed.

Retail 100

Retail Software User Experience Payments 100

PYMNTS

NOVEMBER 24, 2020

“If you're buying a project management tool, there may be a product out there that's easier for you to purchase because they support a payment method that is far easier for you to deal with administratively or logistically,” said Owens. You'll choose that product over the other.”. A Continually Evolving Business Model.

Payments 151

Payments Software Strategy User Experience 151

PYMNTS

APRIL 16, 2019

While brick-and-mortar stores can employ customer retention strategies, kiosk and vending machine operations don’t always have the same tools available. There’s no sales associate to offer a loyalty card at a traditional self- serve solution, after all.

Retail 162

Retail social media Mobile User Experience 162

PYMNTS

DECEMBER 10, 2018

It’s the decoupled debit card. Merchants paid less when they accepted those cards. Aside from a handful of special use cases , there wasn’t mass adoption of decoupled debit cards, and merchants didn’t end up issuing many. A payment method that has managed to capture nearly a quarter of sales over a decade hasn’t done badly.

Branding 184

Branding Cards Payments New Jersey 184

PYMNTS

JULY 2, 2020

PYMNTS’ Credit Union Innovation Playbook found that nearly 50 percent of the 2,000 CU members polled said they want their financial institutions (FIs) to focus on loyalty innovations, such as rewards offerings, in-app coupons and card-based cash back programs. percent from CUs with no loyalty innovation track record. Likewise, 33.3

Innovation 155

Innovation Branding Tools Innovation Strategies 155

PYMNTS

JUNE 9, 2020

The pandemic is spurring new opportunities for financial institutions (FIs) of all sizes to improve the range of services they deliver to end users amid the continuing shift to digital. Those integrated solutions, in turn, allow users to conduct their financial lives with speed, ease and security.

Data 151

Data Security Online User Experience 151