PYMNTS

SEPTEMBER 19, 2019

Merchants and FIs have been turning to such solutions to help customers quickly and securely transact. These solutions can analyze consumers’ personally identifiable information (PII) and transactional data, helping combat and identify irregular credit card activity for specific patterns — whether false positives or actual fraud.

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Fraud Security System Data 128

PYMNTS

SEPTEMBER 15, 2020

For example, if I should lose my card, I should be able [to] get a replacement, get it instantly pushed to my digital wallet and be able to activate it instantly online.”. Apple and Google are bringing a new level of user experience to banking and payments that did not exist before now,” Kikkeri said.

Fintech 224

Fintech Idaho Apple Google 224

PYMNTS

SEPTEMBER 15, 2020

They must reassure customers they are safe from viral contagion in sharing economy spaces while ensuring their personal data is secure from rising incidents of fraud. Payments providers are seeking more secure and compliant ways of onboarding and authenticating customers to help deter online fraud.

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Report Los Angeles Fraud Utah 206

PYMNTS

MARCH 24, 2020

So what can financial institutions (FIs) do to improve their apps’ user experience (UX), and will making these changes help boost adoption and usage? Consumers who are dissatisfied with card controls, sending money to friends and relatives and paying bills are all more likely to cite this as their reason, with 24.1 percent, 25.5

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UX User Experience Survey Meeting 150

PYMNTS

SEPTEMBER 13, 2019

percent saying they believe the security of transactions being made via mobile banking apps would be stronger if they had greater control over those apps’ authentication requirements. percent are given the option to choose the type of authentication methods they want to protect their mobile banking app transactions’ security.

Fraud 166

Fraud Mobile Digital Banking Security 166

PYMNTS

JUNE 9, 2020

Those integrated solutions, in turn, allow users to conduct their financial lives with speed, ease and security. He added that there remains heightened sensitivity around security as fraudsters have trained their sights on card-not-present (CNP) fraud, although security concerns have not derailed any projects.

Data 151

Data Security Online User Experience 151

PYMNTS

JULY 17, 2019

For example, U.K.-based The new [SCA] legislation highlights the importance of working with the right payment solutions that invest in [user experience] and ECR optimization,” he noted. Additionally, a majority thought there were already too many security checks regarding card payments. To some degree.

Retail 162

Retail User Experience Compliance Regulation 162

PYMNTS

FEBRUARY 15, 2017

First rolled out last year, the mobile banking app’s voice technology was limited in its capabilities — able to bring up a list of past transactions, for example. Barclays, for instance, introduced voice security technology back in August of last year to all of its customers as a way to make telephone banking more secure.

User Experience 101

User Experience Security Mobile Technology 101

PYMNTS

APRIL 2, 2020

In the consumer commerce world, offering customers choice in how they pay for goods and services across channels is an important part of offering an optimal end-user experience. There will always be people who want to go in and use their card face-to-face,” she noted. Finding Flexibility.

Payments 160

Payments Cards Customer Experience User Experience 160

PYMNTS

APRIL 4, 2019

The recent winners we have been seeing in the space have really won because of seamless functionality and well-executed user experiences. The Citi study referenced above, for example, found 87 percent of Americans would still trust traditional banks more than non-bank financial institutions. The Unique Relationship.

Mobile 169

Mobile Study Security social media 169

PYMNTS

APRIL 3, 2018

Ideally, those actions should run the gamut of transactions and financial services, across payments and cards. We have to be able to balance delivering clients’ needs on a scale that is convenient for them, while at the same time balancing security.”. Thus, upon download, users are guided through the process.

Mobile 124

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PYMNTS

MAY 20, 2020

Many of us are buying goods or services (streaming media, for example), that were not on the radar before. All of this data serves up a rich opportunity for fraudsters to fly under the radar amid the waves of card-not-present transactions, monetizing stolen credentials or trying to complete (false) chargebacks. Permanently.

Fraud 208

Fraud Examples Data Tools 208

PYMNTS

FEBRUARY 24, 2017

PYMNTS wrote last week , for example, about Santander Bank’s voice functionality upgrade to its SmartBank mobile application, starting with the iOS version, which allows consumers to execute a variety of more complex banking tasks via voice. In the latter camp, U.K.

Mobile 135

Mobile Fintech Google User Experience 135

PYMNTS

DECEMBER 11, 2019

As the open banking business model permeates into the B2B financial services market, FinTechs and traditional financial institutions continue to find new use cases for API integrations and connectivity to elevate the business-user experience. Cash flow remains the No. Penta Integrates SumUp’s POS.

Fintech 132

Fintech Groups Data Strategy 132

PYMNTS

NOVEMBER 26, 2019

Member expectations for a really wonderful and seamless user experience in the digital space translate to that same expectation from SAFE.”. SAFE has been delivering on-demand experiences since 2016, when it launched a targeted marketing function on its mobile app. Now, all of that is affecting SAFE as well.

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Marketing Sacramento Data Mobile 131

PYMNTS

NOVEMBER 22, 2017

Today, with smartphones alone generating so much user data, and with APIs to simplify sharing and access, the data world is finally ready for a tool as powerful as AI. Kaplan gave a few examples of where this is true. When customers apply for a credit card or loan, that application can take weeks to process, said Kaplan.

Data 187

Data Branding Cards Mobile 187

PYMNTS

SEPTEMBER 10, 2018

Webster related a story of trying to figure out purchases on a credit card statement that entailed two different authentications by two entities using completely different methods in under five minutes. He noted that he had a friend who tried to sign on for a Netflix subscription with a card that was inexplicably declined.

Cards 102

Cards Mobile Security User Experience 102

Celent Banking

OCTOBER 10, 2016

There’s still plenty of fragmentation in the market : Android is an open system utilizing Host Card Emulation (HCE), while Apple is a closed system using a secure element. While the system is safer than traditional cards, the perception that it’s less safe is keeping many users from adopting it.

Mobile 100

Mobile Payments Apple Samsung 100

PYMNTS

NOVEMBER 12, 2019

This is just one example of how the explosion of data can increase a company’s fraud vulnerabilities, but can also provide a solution if captured and utilized. Three-fourths (76 percent) of businesses are in strong agreement that their IT security would be able to detect zero-day attacks, however, indicating general confidence.

Fraud 100

Fraud Data Tools User Experience 100

PYMNTS

JULY 15, 2019

Adam Goldman, founder and president of Canadian trading platform Bitbuy, explained how the company has focused on security as it helps its user base purchase, sell and trade cryptocurrencies. “A The anonymous nature of cryptocurrency, coupled with its irreversible transactions, is especially attractive to scammers and fraudsters.

cryptocurrency 129

cryptocurrency Regulation Guidelines User Experience 129

PYMNTS

DECEMBER 10, 2018

It’s the decoupled debit card. Merchants paid less when they accepted those cards. Aside from a handful of special use cases , there wasn’t mass adoption of decoupled debit cards, and merchants didn’t end up issuing many. And what was the product? No, not the iPhone, but that would be a good guess.

Branding 184

Branding Cards Payments New Jersey 184

FICO

AUGUST 27, 2020

89 percent of UK citizens say they would open a financial account digitally - using a mobile app or on a website - of those 83 percent would open a current account, 70 percent a credit card account and 74 percent would take out a mobile phone contract. Customer experience. Working from home and data security.

Management 52

Management Fraud Security Examples 52

Gonzobanker

DECEMBER 2, 2014

First, the Passbook app has to be set up to accept credit/debit cards, which means agreeing to all of the necessary terms and conditions, which are not very different from any other app in the marketplace. Next, the cards within Passbook need to be set up. It is super-fast, and from my experience quite reliable. Cheers, DJ.

Apple 105

Apple Cards Mobile Strategy 105

MyBankTracker

FEBRUARY 23, 2021

This Chime Spending Account review offers a closer look at the features, fees, and overall user experience you can expect when you move your money here. The spending account is a deposit account that comes with: Visa debit card access. With SpotMe, Chime will spot you up to $100 on debit card purchases with no overdraft fees.

ATM 52

ATM Cards Mobile Online 52

PYMNTS

DECEMBER 31, 2020

This study assessed how restaurants’ customer engagement strategies have evolved since the pandemic's onset, and helped identify the key digital innovations that can help restaurants deliver improved user experiences and boost their average unit volumes (AUVs). percent use debit cards and 42.1 percent use debit cards and 42.1

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Data Innovation Payments Millennials 277

PYMNTS

MAY 23, 2017

This comes, Rivner explained, despite stronger authentication efforts, such as those tied to two-factor identification, which were protocols banks deployed and users knew about in the U.K. Other efforts centered on tokenization or smart card readers. In the end, behavioral biometrics is “user agnostic.”

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Fraud Payments Data Cards 101

PYMNTS

MARCH 23, 2018

In financial services today, security and innovation can work with each other, and against each other. But customers’ constant demand for cutting-edge products and services is adding to the load of already heavy security burdens. At the same time, providers must ensure a positive, consistent customer experience.

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Innovation Security Customer Experience Technology 186

Insights on Business

JUNE 14, 2018

Here are a few examples of how digital reinvention is being used by banks today: A bank in North America is using digital reinvention to improve its customer rewards program by using blockchain technology to give customers real-time data about their rewards account and a much better user experience.

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Customer Experience cryptocurrency Technology blockchain 115

Fintech Labs Insights

OCTOBER 5, 2016

And one of the easiest ways to do that is when a merchant refund appears on a credit or debit card account. For example, Discover does a great job with its email. Discover Card merchant refund notification email (29 Sep 2016). Discover Card merchant refund notification email (29 Sep 2016).

Cards 16

Cards UX User Experience ATM 16

NCR

DECEMBER 27, 2015

As the threat of fraud continues to rise around the world, a growing number of banks are looking at innovative ways to protect themselves and their customers – and one solution that’s gaining traction is the use of dynamic CVVs in order to cut down on card not present (CNP) fraud. ” The future of card payments?

Fraud 40

Fraud Online Cards Security 40

NCR

MARCH 27, 2017

Developments in technology have made it possible for people to use ATMs without physically entering their card into the machine. NFC-enabled cards facilitate contactless withdrawals in much the same way as contactless payments, with the customer simply having to tap their card at the ATM. The benefits.

ATM 40

ATM Cards Examples Technology 40

Banking 2020

AUGUST 27, 2015

According to a recent article in ATMMarketplace.com, card skimming accounted for more than $2 billion in losses. Consumers remain largely unaware around the issue of card skimming and even those who are mindful of the risk, don’t believe they are liable for potential losses.

ATM 40

ATM User Experience Fraud UX 40

CB Insights

MARCH 8, 2018

These startups “challenge” the traditional incumbent business model by charging customers transparent low fees, providing faster services, and delivering a better user experience through always-available digital interfaces. Atom Bank, for example, launched a savings account and SMB lending after regulatory approval.

Retail 78

Retail Digital Banking Fintech Regulation 78

PYMNTS

FEBRUARY 25, 2020

The rewards program and mobile ordering app both required constant testing and tweaking, French said, even for aspects as simple as the user interface. For example], a button not being intuitive enough, or [not doing] what it was supposed to. [We The Secret Sauce Of Security. Chang’s believes these two needs are compatible. “At

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Security Mobile Chicago Trends 140

PYMNTS

OCTOBER 13, 2017

To put it another way, the theme of the fairy tale applies to the transactional world in which we live — getting it all just right and in balance, a crucial concept when it comes to the consumer experience and security in card-not-present (CNP) transactions. Balance is the only way to boost card revenue. There will be 2.9

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Security CA Payments Analytics 108

FICO

DECEMBER 20, 2022

Two quick examples — first, I thought my two favorite baseball teams would have outstanding postseason runs and I felt like I was in great shape. Buy-Now-Pay-Later Will Win on Customer Experience but Needs Enhanced Security. BNPL usage is beginning to hit critical mass, with roughly 60 million users today.

Fraud 52

Fraud Payments South Carolina Compliance 52

NCR

JANUARY 15, 2018

One example of how VR may make its way into the payments space was showcased recently by Mastercard. The card provider has teamed up with fashion and crystal retailer Swarovski to create a virtual shopping experience that lets users browse and pay for items from a single VR app. Mastercard and Swarovski showcase VR tech.

Payments 68

Payments Branding Technology User Experience 68