PYMNTS

JULY 1, 2020

Tokens are incredibly powerful tools to secure data and safely transport it from one point to another. He said tokens are capable of providing a wide world of possibilities beyond their traditional use as just security tools. He also said that what consumers want most keenly in the post-pandemic world is to feel safe and secure.

Customer Experience 250

Customer Experience Security Tools Cards 250

PYMNTS

JUNE 5, 2020

Partnering with FinTechs that have lax security creates very real issues: Criminals could abuse open banking-powered payment apps to launder money, for example, or take over accounts and steal victims’ funds. Doing so may require tapping into various data sources and integrating with data repositories to gain customer insights. “If

Security 174

Security Fintech Data Fraud 174

PYMNTS

AUGUST 1, 2019

Such boxes represent a small segment of the broader subscription market, but they face the same challenges, including fraud attempts like card-and-wallet tests and account takeovers (ATOs). Box-of-the-month services constantly struggle to secure their payment processes and remain a step ahead of bad actors.

Security 108

Security Cards Fraud Survey 108

Perficient

JULY 11, 2022

Afterpay does not perform a hard credit check on users, but it can still affect credit if users have a credit card as the form of payment connected to their Afterpay account or if they fail to pay back their loans. Fintech enthusiasts should also keep a close watch on Apple’s newly unveiled BNPL system, Apple Pay Later.

Fintech 474

Fintech Trends South Dakota Apple 474

PYMNTS

APRIL 9, 2019

An issuer suspects a card has been compromised, or a consumer remembers that their debit card is in their jacket pocket only after leaving it at the cleaners. Either way, a card is cancelled and replaced with a new one. In BV’s experience, heavily used cards are replaced 1.7 Redesigning The Experience End To End.

Cards 153

Cards Management Security Millennials 153

PYMNTS

FEBRUARY 20, 2020

Consumers have somewhat of a fickle relationship with security when it comes to transactions. Most report that they want security, and they are sincere in their reporting. This isn’t so much of a security gap as a convenience gap. The Three Main Challenges .

Mobile 201

Mobile Fraud Security Customer Experience 201

PYMNTS

APRIL 13, 2017

“We try to stay on top of the latest technologies and provide the best customer care experience that we can for our users and give them a strong personal experience, so that we can set ourselves apart from the larger providers,” Elaine McGuffin, director of call center telephony at WideOpenWest, told PYMNTS.

Meeting 101

Meeting Compliance Security System 101

Banking Exchange

JUNE 7, 2019

Advances in digital identity authentication are providing a better customer experience while shrinking the window for losses Technology Retail Banking Tech Management Mobile Online Cards Security Checks/Remote Deposit Capture Core Systems Cyberfraud/ID Theft Risk Management Customers Financial Research Feature Financial Trends Feature3.

Fraud 107

Fraud Risk Management Customer Experience Trends 107

PYMNTS

NOVEMBER 21, 2018

That means thwarting fraudsters who call in, masquerading as legitimate customers, or who hack into a cell center, as well as blocking any dishonest agents within the center from stealing customer information. These biometric solutions also appear to be catching the attention of large companies.

Trends 190

Trends Fraud Customer Experience System 190

PYMNTS

FEBRUARY 25, 2019

In a press release, the companies said the Visa Secure Access Module (SAM) helps those enterprises facilitate contactless payments through contactless cards, phones and wearable devices. Visa and Planeta said on Monday (Feb.

Payments 142

Payments Metro Operations Customer Experience 142

PYMNTS

MAY 17, 2017

Commercial cards are tricky. While they may be instrumental in helping companies manage cash when their employees travel for work, commercial cards aren’t the top payment rail of choice for suppliers, so companies often pay invoices another way. But depending on how the commercial card is used, these figures vary greatly.

Cards 108

Cards Analysis Data Compliance 108

PYMNTS

FEBRUARY 18, 2020

Banks are increasingly embracing new channels to offer seamless omnichannel services to their customers, but doing so often creates silos that handle large amounts of collected data. Fraud orchestration can help solve this issue as it allows banks to build holistic fraud prevention defense systems and gain 360-degree views of their customers.

Fraud 131

Fraud Customer Experience Compliance Survey 131

PYMNTS

JULY 16, 2019

Banks and credit unions looking for safer and more efficient digital and mobile services for debit and credit cards can now turn to the cloud. This option allows mid-sized and smaller issuers to more quickly and easily launch these services and compete with large national banks on digital customer experience.”.

Innovation 128

Innovation Compliance User Experience Cards 128

PYMNTS

MAY 16, 2019

A recent report from KrebsonSecurity said that “until quite recently, credit card data stolen from online merchants has been worth far less in the cybercrime underground than cards pilfered from hacked brick-and-mortar stores. Hackers obtained names, addresses and contact details for the customers.

Retail 218

Retail Online Cards Data 218

PYMNTS

SEPTEMBER 22, 2020

It also analyzes how focusing on the customer experience can help prevent such fraud in the first place. Some dishonest customers request refunds even though they have received and consumed their meals or realized that family members have purposefully or accidentally used their cards to make food purchases.

Fraud 255

Fraud Mobile Tools Study 255

PYMNTS

JUNE 2, 2020

The world of payments processing will be a very different place by the end of 2020 than it was at the beginning — one where securing transactions will take on a new priority for merchants and consumers alike. The system is also built to massively scale, as Barclaycard processes almost 40 percent of all U.K. card transactions.

Compliance 137

Compliance Fraud Security Regulation 137

Perficient

SEPTEMBER 15, 2020

What might you learn from studying emerging innovations used by virtual personal trainers, e-learning platforms, or even credit card companies? And consider this as well: if you enable a “consumerized” interaction at a specific point in a patient/member experience, what insights can you gain for other points along their journey?

User Experience 427

User Experience Innovation Branding Customer Experience 427

PYMNTS

NOVEMBER 17, 2020

Most of the victims who did report such fraud contacted their banks, credit card companies or the police rather than regulatory authorities. The Payment Systems Regulator, a subsidiary of the U.K.’s Another report from the Federal Trade Commission determined that U.S. Fighting Back Against APP Fraud.

Fraud 223

Fraud Payments Survey Security 223

PYMNTS

APRIL 30, 2019

Cross River Bank, a company that provides banking services for FinTechs, has partnered with payments processor and tech provider RS2 Software to provide an improved payment and digital banking experience for its customers, the companies announced. RS2 builds payment solutions for upwards of 14 million merchants.

Digital Banking 179

Digital Banking Payments Software Fintech 179

PYMNTS

MAY 20, 2020

False positives are the bane of fraud fighters everywhere, as they penalize legitimate customers due to the behavior of bad actors illicitly armed with credentials, card numbers and accounts. Turning away a good order is so damaging,” Rich Stupp y, chief customer experience officer at Kount, told PYMNTS.

Fraud 130

Fraud Mobile System Data 130

PYMNTS

MARCH 10, 2016

The PayPal Here SDK was launched in 2013 with the intention of enabling its partners and developers to integrate chip-and-PIN and contactless card payments into their iOS and Android apps. At PayPal, we’re always working to build better experiences that take the pain out of payments.

Security 100

Security Software Customer Experience Management 100

PYMNTS

JANUARY 20, 2020

What reports indicate so far is that the eCommerce giant is developing technology that will allow consumers to link their card data/Amazon Pay mobile wallet to their palm print alongside payment terminals that will be able to scan that palm print and allow them to make purchases without ever having to pull out a card or phone.

Payments 277

Payments Data Cards New York 277

Cisco

NOVEMBER 15, 2022

Venmo solved a problem of an individual wanting to pay another individual (or even small business) without having to use cash, check or even debit/credit card. Open banking allows third-party financial services companies to access consumer banking, transaction, and other financial data via the secure use of APIs. In the U.S.

Innovation 160

Innovation Security Innovation Strategies Data 160

PYMNTS

JULY 29, 2020

When one stops to consider how fast merchants pivoted to offer their consumers digitally-enriched shopping journeys and how many things customers can do now that they couldn’t as recently as January, it’s pretty staggering. Securing A Tempting Target Field. First, find a way to invisibly let the best customers through with no friction.

Fraud 216

Fraud Branding Customer Experience Security 216

PYMNTS

APRIL 3, 2018

To simplify its path to EMV card acceptance, and to reduce PCI compliance scope, Kentucky Fried Chicken (KFC) has migrated its payments system in the U.S. transition to EMV and implement a seamless payment experience for our customers with best-in-class terminals that accept a variety of payment options.”.

Groups 101

Groups Payments Kentucky Customer Experience 101

PYMNTS

SEPTEMBER 15, 2020

They must reassure customers they are safe from viral contagion in sharing economy spaces while ensuring their personal data is secure from rising incidents of fraud. Payments providers are seeking more secure and compliant ways of onboarding and authenticating customers to help deter online fraud.

Report 206

Report Los Angeles Fraud Utah 206

PYMNTS

AUGUST 19, 2019

Here are some examples of restaurants and retailers that have bounced back from mobile data breaches and what they are doing to ensure security. One of its moves in an attempt to win back customers was the launching of Chipotle Rewards in May. Security Solutions. Other restaurants are turning to biometrics to increase security.

Mobile 159

Mobile Fraud Security Data 159

PYMNTS

APRIL 2, 2020

In the consumer commerce world, offering customers choice in how they pay for goods and services across channels is an important part of offering an optimal end-user experience. It’s what they’ve always done, and it works with their accounting system.”. Why Friction Persists. Accelerating Collections. Finding Flexibility.

Payments 160

Payments Cards Customer Experience User Experience 160

Cisco

JULY 12, 2021

Convenience is what consumers want, but they want it without compromising on the security of their data or their financial assets. That’s why banks must realize that every interaction with customers is an opportunity to build trust and safeguard them from the latest threats.

Fraud 168

Fraud Mobile Security Customer Experience 168

PYMNTS

SEPTEMBER 24, 2020

FIS has partnered with The Clearing House (TCH), the operator of the nation’s payments system infrastructure, to provide instant settlements to small and mid-sized banks and credit unions (CUs) and their customers. Mastercard Expands Digital Card Program To Include Instant Access, eWallet.

Company 137

Company Payments Atlanta Massachusetts 137

PYMNTS

APRIL 9, 2020

Building a secure customer journey is always a bit of a balancing act. It has to be secure first and foremost, particularly when payments data is on the line. Brands are typically aware of the potential for fraud to show up at the end of an anonymous transaction with a new user, stolen card number at the ready.

Online 236

Online Fraud Security Branding 236

PYMNTS

JULY 15, 2020

On the upside, however, is the return of restaurant dining, many cool new takes on it, and the ways that financial institutions (FIs) and FinTechs are partnering to make dining yummy and secure. Cybercrooks have several attack vectors designed to penetrate card and bank accounts by hacking loyalty program interactions. Defending Trust.

Fraud 150

Fraud Mobile Customer Experience Online 150

PYMNTS

FEBRUARY 11, 2020

The future of eCommerce, and fraud prevention, is flipping the script from just stopping bad transactions to enabling personalized customer experiences. Or is there a high level of trust that deserves a VIP experience? Behind each one of those interactions is an identity,” Sevount said. is the obvious question, he said.

Fraud 146

Fraud Security Data Tools 146

Accenture

OCTOBER 14, 2019

In most European countries, for example, unsecured card lending is less than 18 percent of total unsecured consumer lending. A large bank in Spain now offers its consumers the ability to select debit card transactions and to convert these transactions into installments via their mobile banking app.

Payments 150

Payments Lending Examples Innovation 150

PYMNTS

JULY 15, 2019

Thwarting fraud and making usage as secure as possible are key concerns for Canadian trading platform Bitbuy. The company has focused tightly on security as it helps its user base purchase, sell and trade cryptocurrencies like Bitcoin, Bitcoin Cash, Ethereum, Litecoin and XRP. “A

cryptocurrency 193

cryptocurrency Fraud Security Bitcoin 193

PYMNTS

AUGUST 19, 2020

This can come in several forms, but what’s important, said Fordyce, is to optimize the costs and fees associated with cards, checks, ACH and other rails for all parties involved — not just the payer. Banks often have the advantage of more robust security and anti-fraud measures, which can benefit FinTechs through partnerships.

Fintech 319

Fintech Resources Payments Industry 319

FICO

APRIL 9, 2019

This is a seismic shift in the system. This unprecedented data access and insight is made possible through connections to financial institutions that provide secure, simple data sharing for use in countless financial applications and products. Key to consumers and financial services providers alike is data security.

Security 66

Security Innovation Data Customer Experience 66