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Deep Dive: Safeguarding B2B eCommerce And The Corporate Customer Experience

PYMNTS

Forty-four percent of 200 millennials surveyed last year stated they were wholly responsible for making purchasing decisions at the B2B companies at which they worked, and an additional 33 percent played some role in this process. The trend is unlikely to abate as younger generations gain greater influence in corporate buying.

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For Millennials, Traditional Banking Is Not Anathema

PYMNTS

Turns out millennials are not the different-kind-of-banking-breed some had thought. In a survey held from the end of June into early July and conducted by SurveyMonkey , the web-based survey firm queried more than 1,000 adults above the age of 18, 290 of which were defined as 18- to 34-year-olds: millennials. And guess who won out?

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Klarna: Financing Better Customer Experiences

PYMNTS

GhostBed customers are now presented with two Klarna financing options at checkout along with the ability to purchase using their existing credit or debit card. Billingsley said this experience provided an opportunity for the company to really tune into the voice of the customer and use that feedback accordingly.

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2020 To Mark A Turning Point At The Point of Sale

PYMNTS

shoppers “finally [beginning] to embrace mobile payments and contactless cards to pay in-store.”. That shift will be driven, in part, by more card issuance from banks, said Garg. is ahead of the issuing [financial institutions (FIs)], as merchants look to speed up their lines for a better customer experience,” said Fagan.

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Beyond Unattended Retail, There’s Unattended Payments

PYMNTS

There is no longer much tolerance, or enthusiasm, on the part of consumers for digging into one’s pocket to find money or a payment card, or doing the mental math (well, OK, a smartphone has a calculator) to figure out how much to tip a driver. Nowadays, one’s card is on file with the ride-hailing service.

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How Ally Balances Convenience And Risk

PYMNTS

The popularization and widespread adoption of digital and mobile banking tools have presented banks with plenty of new opportunities, but they’ve presented new risks as well. Balancing experience and risk is a massive challenge for us,” he told PYMNTS in a recent interview. “We All told, 16.7 The Future of Cybersecurity.

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Digital first in banking: Going beyond the interface

Insights on Business

The ingredients that will help execute the digital first mission include: Customer experience: Who are the digital-first customers and what do they expect? Customer experience. We need to consider the needs of all types of customers. These customers may be satisfied for the present.