PYMNTS

NOVEMBER 24, 2020

Technology giant IBM and Dublin-based client lifecycle management solutions company Fenergo recently partnered to use AI and analytics on the IBM Cloud to help FIs more easily onboard customers. Significant digital onboarding hurdles remain even though many customers have shifted to transacting online or via mobile channels.

Online 272

Online Report Customer Experience Analytics 272

PYMNTS

DECEMBER 18, 2020

reported Friday (Dec. Darden CEO Gene Lee said that the company, which owns the Olive Garden, LongHorn Steakhouse, the Capital Grille and other sit-down chains hit hard by the pandemic, focused on four priorities during the quarter. Darden Restaurants, Inc. 18) as part of its fiscal Q2 2021 earnings that total sales dropped 19.4

Report 201

Report Operations Customer Experience Capital 201

PYMNTS

OCTOBER 24, 2019

Capital One ’s domestic card business provided strong results and continued to pick up momentum, the bank said on Thursday (October 24). The bank also reported that non-interest expenses increased 2 percent to $3.9 Capital One said Q3 revenue decreased 2 percent year over year to $7 billion. billion, an increase of $1.7

Capital 101

Capital Cards Conference Customer Experience 101

PYMNTS

JUNE 18, 2020

reported that net sales plunged by 44.7 It noted that an urgent need to raise capital does not currently exist but it “intends to evaluate assessing the financing markets and may look to raise capital, when and if the Company deems it prudent, to further strengthen its balance sheet.”. Designer Brands Inc. percent to $482.8

Branding 141

Branding Report Guidelines Retail 141

PYMNTS

OCTOBER 25, 2019

Yet, small business (SMB) banking wasn’t the only highlight of this week’s B2B venture capital roundup, with the two largest fundraises showcasing China’s rising B2B FinTech ecosystem in areas like expense management and invoicing. based Point72 Ventures and a range of other backers, MENABytes reported this week.

Capital 101

Capital Fintech blockchain Management 101

PYMNTS

DECEMBER 1, 2017

The latest survey by Capital One suggests treasurers still have an appetite for new tools and technologies. Capital One’s Treasury Management Services published its latest survey at the Association of Financial Professionals’ annual conference, held last month.

Tools 100

Tools Capital Mobile Survey 100

NCR

SEPTEMBER 13, 2017

Customer experience and the relationships consumers have with their banks have never been more important. They also offer a genuine alternative to established financial institutions, which must respond by showing they are not being left behind in the customer experience stakes. Image credit: iStock/Jirsak.

Customer Experience 80

Customer Experience Data Branding social media 80

Perficient

MAY 28, 2020

For this data to prove value, Utilitiy’s customers need analytics, dashboards, and reporting to consolidate information and highlight important analytics. Utilities, historically, have made heavy capital investments with little to no competition, slowing rapid evolution difficult.

Analytics 340

Analytics Customer Experience Risk Management Innovation 340

PYMNTS

FEBRUARY 23, 2020

To offer expanded services as it pursues a digital innovation strategy of harnessing partnerships to provide an enhanced customer experience, Fifth Third is teaming with Fundation for small business loans. Companies that lack access to capital are not able to grow their operations or have had to cut their headcounts.

Customer Experience 130

Customer Experience Innovation Strategies Guidelines Meeting 130

PYMNTS

SEPTEMBER 23, 2020

has grown the size of its newest investment round to $660 million, Fox Business reported, citing a representative from the firm. Sequoia, Andreessen Horowitz and 9Yards Capital are among some of the backers providing the new funds. With this funding, we’ll continue to invest in improving our core product and customer experience.”.

Arizona 178

Arizona Customer Experience Texas Millennials 178

PYMNTS

JUNE 22, 2020

The hiring comes on the heels Lunchbox’s most recent capital campaign, which raised $2 million in seed funding. As reported in this space in March, Lunchbox collaborated with activist investors Eniac Ventures in an effort to help small businesses impacted by the pandemic called Help Main Street.

New York 326

New York Marketing Strategies Customer Experience Maine 326

Bank Innovation

AUGUST 16, 2019

In this episode, Suman Bhattacharyya, deputy editor of Bank Innovation, speaks with Lindsay Davis, senior intelligence analyst at CB Insights, about several findings in her second quarter fintech funding report. Among the highlights: Which forces that have […].

Report 150

Report Fintech Video Innovation 150

American Banker

MAY 9, 2024

Depositors are still flocking to online-only banking platforms offered by companies such as Ally, Capital One and Discover. But overall customer satisfaction took a "statistically significant" drop, according to a new J.D. Power report.

Digital Banking 68

Digital Banking Capital Online Report 68

PYMNTS

AUGUST 23, 2019

million in venture capital. As reported by The Business Times , in Singapore, Tin Men Capital, a venture capital firm focused on B2B tech startups, led a $5 million Series A funding round to invest in RateIt. Ratelt operates as a real-time customer experience management platform, according to reports.

Online 179

Online Metro Capital Customer Experience 179

Bank Innovation

MARCH 24, 2020

Brex, a corporate card and financial product startup that has raised $315 million in equity and reached a reported valuation of $2.6 billion since its 2017 founding, is optimistic about venture capital funding for tech companies, despite current market volatility.

Marketing 199

Marketing Capital Cards Report 199

PYMNTS

OCTOBER 21, 2020

Swedish peer-to-peer (P2P) lending startup Lendify has secured $115 million in funding from Insight Investment, according to a Bloomberg report on Wednesday (Oct. We will offer the best price and the best customer experience.”. In the past, the startup was supported by P2P lending and institutional capital.

Lending 258

Lending Customer Experience US Capital 258

PYMNTS

SEPTEMBER 26, 2016

That’s according to Capgemini and BNP Paribas, which recently released new research through the 2016 World Payments Report (WPR). Paris-headquarterd Capgemini, a consulting and technology firm, has headlined the report for the past 12 years. Global digital payment volume is slated to hit a new high this year of 426.3

Report 100

Report Payments blockchain Security 100

PYMNTS

DECEMBER 4, 2019

The brand will only sell its “Glossier You” fragrance, which has become one of the top-rated products on Glossier.com since rolling out in October 2017, CNBC reported. A Nordstrom partnership should help Glossier reach more shoppers who don’t reside close to its Los Angeles and New York stores, per the report.

Los Angeles 131

Los Angeles New York Miami Austin 131

PYMNTS

SEPTEMBER 4, 2020

The Financial Times reported talks are underway to merge Madrid-based Bankia and CaixaBank in Valencia. Since January, the European Central Bank (ECB), which oversees the biggest European Union lenders, has eased regulations to encourage mergers and reduced the capital requirements for such transactions, the news service reported.

New York 188

New York Regulation Customer Experience Report 188

PYMNTS

JULY 21, 2020

Last summer, Hippo reached unicorn status, the term used by the venture capital sector to describe a startup company valued at more than $1 billion. This latest financing pool included new investors FinTLV, Ribbit Capital, Dragoneer and Innovius Capital. In June, Hippo entered into an agreement to buy Spinnaker Insurance Co.,

Capital 130

Capital California Customer Experience National 130

PYMNTS

JULY 21, 2020

Last summer, Hippo reached unicorn status, the term used by the venture capital sector to describe a startup company valued at more than $1 billion. This latest financing pool included new investors FinTLV, Ribbit Capital, Dragoneer and Innovius Capital. In June, Hippo entered into an agreement to buy Spinnaker Insurance Co.,

Capital 130

Capital California Customer Experience National 130

PYMNTS

OCTOBER 4, 2020

million, according to a report by e27. The lead investor was Linear Capital and further help came from KZM & Company Group, the report stated. Singapore Banking-as-a-Service (BaaS) startup RootAnt has ended a seed round with $1.46

Customer Experience 141

Customer Experience Innovation Report Technology 141

PYMNTS

JULY 1, 2019

Credit and data analytics firm PayNet is launching an automated reporting solution for lenders to more seamlessly collect and analyze financial information on small business (SMB) borrowers. This results in delays, a poor customer experience and inefficiencies that negatively impact the bottom lines of lenders and borrowers.

Data 139

Data Capital Lending Customer Experience 139

PYMNTS

MAY 27, 2020

Newkirk, who will start work on June 15, will be an executive committee member and will report to Visa Chairman and Chief Executive Officer Al Kelly , according to an announcement. Newkirk has held multiple leadership roles at Capital One since 2008, most recently as president of Small Business, International & Walmart Partnership.

Strategy 131

Strategy Leadership United States Washington 131

PYMNTS

SEPTEMBER 25, 2020

He said to do so they must take the long-term view while being mindful of the intersection of finance, operations and the customer experience while finding new methods to measure and address pain points. A study conducted by PayPal and PYMNTS revealed that 40 percent of customers are shopping more digitally than physically.

San Jose 261

San Jose Baltimore Nebraska Community 261

PYMNTS

AUGUST 17, 2020

The investor is D1 Capital Partners L.P., the two-year-old New York-based global investment firm that deploys capital in public and private markets. With this funding, we’ll continue to invest in improving our core product and customer experience.”. Robinhood Markets Inc.,

San Francisco 100

San Francisco Arizona Texas Capital 100

PYMNTS

JANUARY 19, 2021

Researchers found that FIs offering “innovative options such as interactive and contextually relevant video content stand to improve engagement and customer experience, especially among younger generations like bridge millennials and millennials.”. Irrelevant, Ill-Suited Info.

Study 196

Study social media Millennials Retail 196

Gonzobanker

JUNE 1, 2023

The strong Gonzo Bankers have managed through the short-term challenges of slowing deposit outflows, shoring up liquidity and capital positions, and communicating with customers. Lately, it feels like a “B” movie where the villain has just been slain and you’ve let your guard down only to have the villain open their eyes!

Capital 157

Capital Strategy social media Analysis 157

PYMNTS

JUNE 3, 2020

reported “continued momentum” with its The EXPRESSway Forward long-term strategy, as a phased reopening of retail locations started on May 1. The retailer, however, reported that consolidated net sales dropped 53 percent to $210.3 Additionally, Express said it decreased its forecasted yearly capital expenditures by roughly $25 million.

Columbus 130

Columbus Illinois Ohio Guidelines 130

Abrigo

DECEMBER 22, 2023

5 Critical lender dashboards & reports for credit leaders Having dashboards or banking management reports that show the lending pipeline, pricing trends, emerging risks, workflow bottlenecks, and other factors affecting loan growth can help a bank or credit union stay on top of and adapt quickly to trends.

Lending 221

Lending Risk Management Community Management 221

PYMNTS

DECEMBER 17, 2020

Twenty-two percent of Americans have reported being targeted by pandemic-related fraud, for example, such as schemes involving fake personal protective equipment (PPE) merchants or fraudsters impersonating tax officials. Deep Dive: Why Merchants Must Revamp Promotion Abuse Protections During The Pandemic.

Fraud 255

Fraud Online Retail Examples 255

PYMNTS

JULY 19, 2017

A new report from the state-backed British Business Bank (BBB), however, suggests alternative lenders are becoming an increasingly important part of its operations in a different way, highlighting how the lines between alternative finance (AltFin) and traditional finance continue to blur. But the BBB also works with traditional players.

Lending 138

Lending Capital Report Customer Experience 138

PYMNTS

DECEMBER 17, 2019

ASB made an investment of a “significant” amount during the summer and is said to own 21 percent of the firm, Yahoo Finance reported on Monday (Dec. TradeWindow seeks to commercially rollout its trade finance platform, which is based on the blockchain, with its new capital.

blockchain 101

blockchain Customer Experience Capital Security 101

PYMNTS

OCTOBER 8, 2020

Linear Capital served as the head investor, while additional help originated from KZM & Company Group. By linking FIs and enterprises with new digital offerings, RootAnt seeks to let banks and non-bank FIs integrate innovative features, such as embedded financing, to bolster customer experiences.

Innovation 301

Innovation Technology Fintech Payments 301

PYMNTS

AUGUST 2, 2017

The firm’s Pulse of FinTech report for Q2 2017, released this week , found overall FinTech funding in the U.S. billion; 293 investment deals in total closed in Q2, the report found, compared to $3.6 Venture capital funding similarly increased, but seed and angel investments declined in Q2, researchers found.

Fintech 157

Fintech Capital Customer Experience Innovation 157

Accenture

MAY 22, 2019

The Federal Reserve reports that growth of commercial deposits slowed to 3.8 The Federal Reserve reports that growth of commercial deposits slowed to 3.8 Companies are moving cash off the balance sheet and investing in areas like wages, capital expansion and innovation. percent between 2017 and 2019, down from 5.1

Payments 150

Payments Customer Experience Survey Capital 150

PYMNTS

NOVEMBER 27, 2019

At Funding Circle, we are committed to the best customer experience, which includes creating flexibility for our borrowers,” said Funding Circle U.S. Dubbed Small Business Choice, the new offering from Funding Circle U.S. Funding Circle said the feature aims to provide SMBs with greater choice in those terms and rates. “At

Customer Experience 132

Customer Experience Lending Operations Capital 132