PYMNTS

OCTOBER 15, 2020

“We look at it as a conversation that drives action, which has a consequence for everything from a purchase to a loyalty program,” Mike Herrick , SVP of technology at customer engagement platform Airship , told PYMNTS. It can drive user attention effectively, and it personalizes the way our technology works.

Retail 188

Retail Technology Branding Mobile 188

PYMNTS

SEPTEMBER 11, 2019

Virtual reality could have more retailers reach more consumers in the coming few years — in large part by upping the consumer experience. Location-based virtual reality (VR) startup The Void is partnering with mall operator Unibail-Rodamco-Westfield (URW) to open 25 new entertainment outposts in the U.S. and Europe by 2022.

Retail 192

Retail San Diego San Francisco Branding 192

PYMNTS

DECEMBER 4, 2020

The hot new thing in “Big Retail” is offering in-house advertising on your website to your vendors – because why get paid only once on a purchase if you can get paid twice? In short, retailers get paid to place the ad, and then get paid again when the merchandise is sold. “We

Retail 216

Retail Trends Branding Groups 216

PYMNTS

AUGUST 16, 2019

Brick-and-mortar retailers are teaming up with social media platforms to curate labels for their stores and their websites. Kohl’s , for instance, will bring emerging brands to over 50 physical retail locations and online starting in the fall through Curated By Kohl’s. In Other Brick-and-Mortar News.

Branding 101

Branding Retail social media Houston 101

PYMNTS

JUNE 2, 2020

The list of positive retail brand attributes goes on and on, but one new post-pandemic value has become more important than all the others: cleanliness. Since mid-March, he has had to add staff to accommodate round-the-clock operations and has been running at what he says is 120 percent of his capacity. Customer-centricity.

Retail 141

Retail Las Vegas Branding Pennsylvania 141

PYMNTS

OCTOBER 8, 2020

The digital shift may transform retail storefronts in Europe. To that end, in Europe, Czech firm Nulisec has debuted an online B2B marketplace focused on European retailers — geared toward improving sales and procurement processes. At the moment, retailers are hostages of their local suppliers,” he said.

Online 195

Online Retail Marketing System 195

PYMNTS

MARCH 25, 2019

To help meet customer expectations in the digital age, retailers have to know who their shoppers are and what they want. While eTailers already have this information about consumers, brick-and-mortar retailers don’t have this in-depth knowledge. They can also help capture the ages, genders and emotions (in some cases) of shoppers.

Retail 198

Retail San Francisco Houston Branding 198

PYMNTS

NOVEMBER 9, 2020

We’re charging forward on our journey to revitalize the chain drug store experience — store by store, community by community — and today we’re ready and excited to invite customers to join us on this journey,” said Rite Aid Chief Operating Officer Jim Peters.

Retail 173

Retail Community User Experience Training 173

PYMNTS

AUGUST 24, 2020

Consumers are unlikely to return to stores and business districts in the near future, nor can businesses simply rely on longstanding relationships with suppliers and retailers to keep production lines moving and shelves stocked. To learn more about what these trends portend for established brands and companies, download the report.

Retail 216

Retail Report Case Study Study 216

PYMNTS

JANUARY 10, 2020

Coffee retailers are tapping into digital technology that helps them grow their reach beyond their stores, especially in China, where competition has been brewing between Chinese coffee chain Luckin Coffee and Starbucks. For its part, Luckin has 4,507 self-operated stores as of the close of last year.

Retail 131

Retail Detroit Michigan Branding 131

PYMNTS

FEBRUARY 6, 2020

Canadian global point-of-sale (POS) and eCommerce firm Lightspeed is teaming up with Silicon Valley payments platform Stripe to advance in-store and online payments for retailers and restaurants in the U.S. Restaurants and retailers will be able to process in-store payments and personalize readers with their own branding. .

Retail 184

Retail Payments Online Customer Experience 184

PYMNTS

MAY 5, 2020

Retail reopening events continued to draw light foot traffic on Monday, as Florida joined Texas in allowing non-essential stores to reopen. percent of consumers shop for retail goods online more often than they did on March 6, the first day of our study, and that continues to climb — up 10.5 percent from 35.5

Florida 205

Florida Retail Tampa Customer Experience 205

PYMNTS

MAY 8, 2020

Dispatching one of New York’s elite styling teams exemplifies the new face of “ clienteling ,” the retail practice of assigning sales associates to individual, high-value customers. The practice enables retailers to go above and beyond standard customer service at a time when that extra mile is sorely needed.

Retail 151

Retail New York City Branding New York 151

PYMNTS

MARCH 31, 2020

High-level market intelligence about the $18 billion expected to be invested over the next three years is a major focus of the March 2020 Automated Retail Tracker™ from PYMNTS , which serves as a bimonthly breakdown of developments in this rapidly growing business sector. Amazon Go’ Cashless. UR Making Me Laugh.

Retail 140

Retail Texas Illinois Seattle 140

PYMNTS

FEBRUARY 7, 2020

Brick-and-mortar retailers are testing convenience store designs that let consumers skip the checkout line and pay for their purchases with their mobile phones. 7-Eleven President and CEO Joe DePinto said in an announcement , “Retail technology is evolving at a rapid pace, and customer expectations are driving the evolution.

Retail 143

Retail Dallas Massachusetts Technology 143

PYMNTS

MARCH 30, 2020

Consumers shopping in droves via eCommerce channels is hardly a piece of breaking news — for the better part of a decade, that has been obvious to anyone watching the retail space. They are, Fiserv Senior Vice President of Retail Solutions John Nicola told Karen Webster in a recent conversation — and in great numbers.

Retail 177

Retail social media Millennials Branding 177

PYMNTS

JULY 28, 2017

From manufacturing to customer service, there have been several parts of today’s workforce that have been automated by some form of smart technology. Over the last few years, chatbots have taken the retail space by storm, helping to automate several key aspects of customer service. What’s the effect of chatbots on the retail industry?

Retail 179

Retail Case Study Customer Experience Technology 179

PYMNTS

OCTOBER 2, 2017

“Retail isn’t dead; it needs a revival.”. With a list of bankruptcies growing ever longer, suburbs hosting the carcasses of scores of dead and dying shopping malls and foot traffic on an ever-falling curve, it’s not hard to draw the conclusion that retail — or, at least, the brick-and-mortar version of it — is dead.

Technology 168

Technology Retail Branding Innovation 168

PYMNTS

FEBRUARY 26, 2019

Major retailers are pitching premium baby care products at a less-than-premium price tag with the help of exclusive brands: Walmart is offering Hello Bello exclusively at its stores and its website (and that of the brand). It is also reportedly the inaugural brand rolled out under a platform called Launched.LA.,

Branding 129

Branding Marketing Retail Detroit 129

PYMNTS

AUGUST 28, 2020

Goldman Sachs is pondering a $2 billion venture and growth fund that could boost its stature in the world of technology investing and help it court bigger investors and investments. New Report: Helping Retail Treasurers Navigate The Digital D2C Shift (“How To” Playbook). Goldman Sachs Eyes Creating $2B Tech Fund. Trackers and Reports.

Retail 208

Retail Los Angeles San Francisco Online 208

PYMNTS

OCTOBER 20, 2020

Fabric, a new headless commerce platform startup for retailers, came out of the gate with a head of steam on Tuesday (Aug. The product is a cloud-native platform that enables retailers to deliver digital commerce experiences without having to rely on expensive engineering resources. Shopify and BigCommerce have a new competitor.

Retail 238

Retail Branding Technology Tools 238

PYMNTS

AUGUST 23, 2019

For a glimpse at how innovation is playing out in the retail world, it always helps to take a look at recent developments in the world of quick-service restaurants, or QSRs. Brands, the owner of Taco Bell, KFC and Pizza Hut, reported an overall year-to-year revenue gain in the second quarter of 2019 of about 10 percent, to $1.31

Innovation 124

Innovation Trends Retail New York City 124

PYMNTS

JUNE 12, 2019

One example in retail and payments is tech incubators — specifically, those run by specific companies and brands, a trend that shows signs of growing even more in the 2020s (which, let us remind you, are only a few months away). This QR code can lead to a more expensive transaction and a less seamless experience compared to NFC.”.

Innovation 192

Innovation Retail Metro Case Study 192

PYMNTS

FEBRUARY 11, 2019

Amid great technological change, health and beauty retailers are developing strategies to drive innovation. In some cases, retailers are using social media tools such as Instagram to post promotions and product tutorials — or interact openly with consumers about their offerings. The move, however, was publicized in the fall.

Innovation 166

Innovation Retail social media Apple 166

PYMNTS

JUNE 13, 2019

Retail is getting more visual, and that stands to be the case for locally-focused merchants as they compete for attention and consumer dollars with the likes of Amazon and Walmart. Indeed, augmented reality is among the tools that local retailers look ready to adopt for further use. Contextualizing Commerce.

Retail 182

Retail Google Tools Video 182

PYMNTS

NOVEMBER 19, 2019

Two famous North American-based quick-service restaurant (QSR) brands are preparing to duke it out in China for chicken-meal supremacy, the most recent sign of how Western brands are trying to increase their footholds in that massive country. The news comes as more Western brands – including those based in the U.S. –

Branding 100

Branding Retail social media Video 100

PYMNTS

SEPTEMBER 22, 2020

Alexandre Margoline , a partner at Permira, said in a statement that Mirakl can become the central hub and platform for digital marketplace operators, sellers and partners. . Mirakl provides online marketplace software to manufacturers, wholesalers and retailers, including Kroger Co., Siemens AG and Hewlett Packard Enterprise Co.,

Software 220

Software Retail Capital Branding 220

PYMNTS

MAY 2, 2018

Retailers and retail landlords are reporting strong first-quarter earnings results, beating analysts’ expectations in many cases. But mall owners and operators are occupied with a different focus: what to do with closing anchor tenants that once filled valuable space in their malls. billion, according to news from Retail Dive.

Retail 101

Retail Technology South Carolina Honolulu 101

PYMNTS

MARCH 11, 2020

With personal interactions under scrutiny due to the COVID-19 disruption, it’s a good time for retailers to take stock of their mobile and online commerce capabilities and technologies. We are committed to providing the technology that can help companies adapt to these pressing changes quickly and efficiently.

Retail 151

Retail San Francisco Training Video 151

PYMNTS

NOVEMBER 8, 2019

The rise of unattended retail – from yesterday’s vending machines full of candy and soda to today’s upscale self-service conduits where one can get kiosk champagne at a hotel (it’s true!) – all started with digital payments. That growth came as vending and unattended retail firms struggled to compete with big-box retailers.

Retail 108

Retail Michigan Branding Mobile 108

PYMNTS

APRIL 2, 2019

It’s not enough to be a retailer these days, not if a merchant intends to survive in a world of commerce dominated by the likes of Amazon and other tech-focused competitors. Innovation is one of the keys to advancement — and that increasingly means opening tech hubs, incubators and other such operations. New Efforts. Lab Changes.

Innovation 170

Innovation Retail Examples Branding 170

PYMNTS

SEPTEMBER 26, 2018

Inspire Brands announced that it will acquire Sonic for approximately $2.3 He continued,“As one of the largest owner-operators of company-owned and franchised restaurant brands, Inspire appreciates the unique culture of collaboration between Sonic and our franchisees. Sonic will continue to operate as an independent brand.

Branding 128

Branding Company Operations Industry 128

PYMNTS

JUNE 14, 2019

Radio-frequency identification (RFID) technology is carrying more weight in retail these days, helping merchants to innovate and win over consumers, and even serving to tie together web, mobile and in-store experiences as part of the focus on omnichannel commerce. That’s where RFID technology can also help with retail.

Retail 153

Retail Tools Innovation Examples 153

PYMNTS

JANUARY 2, 2020

It’s going to be a very vocal year when it comes to retail. 26, the eCommerce operator — via its Alexa Skills Kit Blog — announced the debut of “two new Alexa capabilities that will help create a more natural and intuitive voice experience for your customers.”. Get ready for more voice-enabled retail in 2020.

Retail 154

Retail Branding Comparison Data 154

PYMNTS

FEBRUARY 4, 2020

With a pilot that could usher in a new era of technology as stores and restaurants grapple with hiring in an aging country, the first robotic bartender in Japan has started to serve drinks in a Tokyo bar. The robot offers beverages in an establishment operated by the Yoronotaki restaurant firm, Reuters reported.

Retail 131

Retail Operations Software Branding 131

PYMNTS

FEBRUARY 6, 2020

Brands reported that worldwide system sales excluding foreign currency translation increased 10 percent, with Taco Bell at 13 percent, KFC at 11 percent and Pizza Hut at 7 percent. Brands Chief Executive Officer David Gibbs reported that KFC U.S. Pizza Hut U.S., Pizza Hut U.S.

Branding 142

Branding Innovation Customer Experience System 142

PYMNTS

DECEMBER 18, 2019

You can count on at least one thing for retail in 2020: Things will get much more personal. There, Dynamic Yield , the artificial intelligence (AI)-powered personalization platform operator, is being absorbed by fast-food chain McDonald’s. Many retailers are relying on AI to enhance personalization. Sonic Move. That’s not all.

Retail 131

Retail Tools User Experience Technology 131