PYMNTS

SEPTEMBER 30, 2020

More than 100 million consumers in the United States have switched from shopping in stores to shopping online since the pandemic began, and 83 percent of them plan to keep shopping with merchants they have discovered since then, even after the crisis has subsided.

Report 230

Report Retail United States Online 230

PYMNTS

MARCH 24, 2017

They say an ounce of prevention is worth a ton of cure — and nowhere is that more apparent that in the world on buying and selling online. speed, reliability) of their online services. Catchpoint’s goal: Make it possible to deliver amazing digital experiences to their customers. The Bon-Ton Stores, Inc.,

Online 102

Online Data User Experience Retail 102

PYMNTS

JANUARY 8, 2021

But for all the challenges thrown up by 2020, the surge of consumers online has forced merchants to raise the level of their digital checkout game, according to the latest edition of the PYMNTS Checkout Conversion Index. percent for online and 1.4 The year 2020 saw the overall index score rise by 2.2

Retail 261

Retail Online Mobile Customer Experience 261

PYMNTS

APRIL 2, 2019

With mobile ordering now accounting for 60 percent of all digital orders, it has fast become the way the majority of consumers buy and pay for food today. This increased demand for mobile ordering means quick-service restaurants (QSRs) must focus on offering a seamless mobile experience if they want to retain customers.

Security 152

Security Mobile Branding User Experience 152

PYMNTS

SEPTEMBER 29, 2020

Walmart is keen to get a strong brand backing its eCommerce business, while Tata Group wants a global name and an established player in the online space,” a source told Mint. In May, Tata Capital, a division of Tata Group, introduced a mobile app that promised a better user experience for getting loans.

Groups 199

Groups User Experience Capital Retail 199

PYMNTS

MARCH 9, 2020

That’s because headless commerce makes it easier for retailers and brands to get a holistic view of front end and back end user experience and tweak consumer-facing touchpoints and payment processes as needed. Approximately 61 percent of online retailers plan to implement some form of headless eCommerce structure this year.

Retail 208

Retail User Experience Study UX 208

PYMNTS

MAY 3, 2016

Providing top-notch user experiences online and on mobile isn’t limited to retail categories. According to a new study from app research firm Dynatrace, one brand reigns supreme in this competition – and it might not be the most intuitive winner. seconds, though top performers scored nearer to 2.5

Study 100

Study User Experience Apple Branding 100

PYMNTS

SEPTEMBER 9, 2019

It’s also the start of another football gambling season — one that involves mobile commerce and digital payments, and companies trying to innovate their way to success in this growing field of transactions. One of the ways that these websites are able to differentiate is through user experience. “One Some 15 percent of the U.S.

Innovation 137

Innovation Payments Taxes User Experience 137

PYMNTS

OCTOBER 24, 2016

Given the shift from traditional payment methods to alternative payments, such as digital wallets, not to mention the growing number of customers paying for goods and services using their mobile devices, there is clearly room for steadier, sizable growth in mobile wallet adoption.

UX 100

UX Mobile Apple Trends 100

PYMNTS

MARCH 26, 2020

As Davis noted, larger banks, including regional players, tend to have their own technology platforms — and direct integrations into their own networks — to enable mobile and contactless payments. The consumer who is used to the Uber experience expects to have similar app-driven and mobile phone-based seamless interactions with their banks.

Community 247

Community Community Bank Mobile Cards 247

PYMNTS

APRIL 2, 2019

With mobile ordering now accounting for 60 percent of all digital orders, it has fast become the way the majority of consumers buy and pay for food today. This increased demand for mobile ordering means quick-service restaurants (QSRs) must focus on offering a seamless mobile experience if they want to retain customers.

Security 100

Security Mobile Branding User Experience 100

PYMNTS

DECEMBER 4, 2017

J.Crew — responding to years of declining retail sales and closing stores — is leaning heavily on online shopping channels as it attempts to reestablish itself with its customer base. We’ve been working aggressively to improve the mobile user experience,” Holden added. Gifts By J.Crew.”. “It

Retail 100

Retail Branding User Experience New York 100

PYMNTS

JUNE 15, 2020

Restaurants have thus been leaning heavily on mobile order-ahead options to stay in business during the outbreak, turning to to-go orders, curbside pickup and delivery options to make sure hungry customers are able to get the items they crave. Shifting To Mobile Ordering And Delivery.

social media 132

social media Mobile Connecticut Online 132

PYMNTS

DECEMBER 12, 2016

But not brand. As to how mobile changes gifting, Jain noted that mobile has “absolutely brought a whole new dimension to gifting. And, he noted, the integration of things like location-based services can remind these users of when to use their gift cards. Gift cards may seem a logical answer. Therein lies a conundrum.

Cards 100

Cards Mobile Branding Retail 100

PYMNTS

DECEMBER 31, 2018

Over the past 10 years, the point of sale has been evolving as mobile technology has trained consumers to expect richer interactions while enabling the processing of the transaction to “come to them.” Mobile-Enabled, Mobile-First, Mobile-Only. Enabling the Omnichannel Experience.

eBook 162

eBook Mobile User Experience Training 162

PYMNTS

OCTOBER 15, 2018

Both solutions provide increased fraud protection to online transactions made via debit or credit cards. Mobile movements. was the migration of consumers to mobile shopping and banking transactions. percent of consumers now prefer to bank via mobile apps. Perhaps more important to the evolution of 3DS 2.0

Fraud 165

Fraud Security Mobile User Experience 165

PYMNTS

OCTOBER 27, 2016

In fact, Google describes them as supershoppers — many of which utilize the power of their mobile devices to influence their shopping experience and, as a result, are more informed and efficient than ever before. From November through mid-December, we see online conversion rates increase across devices.

Retail 100

Retail Google User Experience Mobile 100

Gonzobanker

MARCH 28, 2024

While the mobile banking revolution has been going on for more than 15 years, most bank and credit union executives report that they are still only partially through their digital transformation. For example, does the institution want a unified experience for consumers and small businesses to differentiate from competitors?

Digital Banking 155

Digital Banking Customer Experience Strategy Exercises 155

PYMNTS

OCTOBER 10, 2019

Cloud kitchens, sometimes called KaaS (kitchens as a service) or ghost kitchens have emerged as a new model, driven by the rise of online ordering and delivery services. Recent data indicates that consumers increased their spending on online food delivery in 2019 by almost 15 percent year over year.

Los Angeles 129

Los Angeles Branding Chicago User Experience 129

Insights on Business

APRIL 28, 2017

Recently, new digital technologies – driven by cloud, mobile, social media and analytics – have significantly lowered entry barriers and put customers much more at the center of the banking relationship. Wary of alienating existing customers, they do not want to alter their current branding.

Digital Banking 171

Digital Banking User Experience Branding social media 171

PYMNTS

JANUARY 14, 2019

That’s because they’ve trained consumers over the last half decade that walking into a store isn’t as nearly as satisfying or productive an experience as shopping online—and not necessarily from those same traditional players. At the same time, their in-store experiences have gotten less reliable. The Danger in the Data .

Retail 198

Retail Online Mobile Data 198

PYMNTS

OCTOBER 18, 2019

Mastercard is collaborating with four eCommerce retailers — WHSmith.co.uk, Funky Pigeon, Cult Pens and The Card Gallery — to offer the Pay by Bank app to online shoppers, Mastercard announced in a press release on Friday (Oct. ’s Faster Payments service to give users the option of paying for goods with their bank account.

Retail 116

Retail User Experience ATM Security 116

PYMNTS

MARCH 24, 2017

Whether in online marketplaces or in the brick-and-mortar space, the best merchants want to make shopping an easier experience for their customers. Roberts explained how another one of the company’s robotic products aims to reinvent the brick-and-mortar retail experience by revamping the shopping cart itself.

Online 113

Online Retail Technology Company 113

Perficient

JANUARY 16, 2023

There are many third-party ‘banking-as-a-service’ companies that use API integrations to embed financial services into the user experience of non-financial companies. Another option is to collaborate with a company that focuses on embedding the financial infrastructure into its product or service and become a part of that ecosystem.

blockchain 275

blockchain Software Customer Experience Strategy 275

PYMNTS

OCTOBER 19, 2016

ContentSquare, an experience optimization platform for online and mobile businesses, announced Tuesday (Oct. In a press release , ContentSquare said it captures online and mobile behaviors to measure user experience , increase engagement and improve conversion rates.

User Experience 100

User Experience Analytics Online Mobile 100

PYMNTS

JANUARY 15, 2019

In the digital age, quick-service restaurants (QSRs) can use all sorts of technology to improve the customer ordering experience. From in-store kiosks to mobile apps, new innovations are giving diners the chance to ditch the line and order through other channels. percent of customers. percent of customers.

Innovation 125

Innovation Mobile Management Branding 125

PYMNTS

JANUARY 22, 2018

In an ecosystem in which success is defined by scale and time to market, it’s no longer good enough to have a great product, a well-known brand or a compelling technology. For brands like General Mills, that’s a good news/bad news story. From Betty Crocker to Boxed. But, I digress. But so were two other things.

Innovation 135

Innovation Online Branding El Paso 135

PYMNTS

AUGUST 24, 2017

Mobile 2.0, In this case, though, that upgrade comes to a security protocol designed to strengthen security around online credit card transactions, but which has seen little change since its inception 17 years ago. Of course, a streamlined user experience and mobile-first approach will encourage adoption, as well.

Security 102

Security CA User Experience Mobile 102

PYMNTS

APRIL 23, 2018

What’s been largely left behind, however, is a payments experience that moves just as seamlessly between those worlds. Using NFC mobile wallets in stores has seen lackluster adoption despite their slick and convenient user experience. PayPal users will receive Samsung Rewards each time they make a transaction.

Samsung 167

Samsung Payments Retail Cards 167

PYMNTS

APRIL 11, 2017

It was embedded into the Amazon mobile app last month, for instance. More recently, the online retail giant rolled out additional capabilities for third-party developers to create skills that leverage the voice-activated assistant’s location capabilities. As of late, Alexa has grown to play a broader role in the Amazon ecosystem.

Google 134

Google Apple User Experience Retail 134

PYMNTS

APRIL 21, 2016

Those that do decide to build new brands will likely need to ensure their customer experience rivals, or even surpasses, the experience offered by more traditional institutions. It’s an online savings account, we’re not the first ones to do this, certainly. When in doubt, spin out. Why spin out?

Digital Banking 100

Digital Banking User Experience Exercises Mobile 100

PYMNTS

JUNE 29, 2020

And it’s stunning that Nike sees a need to reboot a brand that just took second-place to P&G in the Marketer of the Decade award during the virtual Cannes Lions International Festival of Creativity. In fact, it could look like this: Split mobile apps between service-providing portals, top-of-funnel data generators and eCommerce engines.

Retail 203

Retail User Experience Examples Training 203

PYMNTS

MARCH 7, 2016

The scenario may be alarming for a merchant to comprehend, but Visa’s SVP of Digital Solutions Sam Shrauger said it’s a conversion reality many merchants face everyday for mobile checkout. “I That would be an emergency and it ought to be considered an emergency in mobile as well,” he added.

Mobile 100

Mobile Online User Experience Payments 100

PYMNTS

JULY 5, 2017

Every brand is going through some type of digital transformation, and there is even greater need now to understand and meet the needs of companies redefining their customer experiences. Applause is massively expanding into helping top enterprises and brands perfect their digital experiences.

Innovation 121

Innovation Customer Experience Mobile Security 121

PYMNTS

DECEMBER 11, 2017

Moda Operandi is an up-and-coming player battling two giants that dominate online luxury retail — YOOX NET-A-PORTER and Farfetch — but its magic comes from the company’s pre-retail concept. The investment from Adrian Cheng will bolster that effort, particularly as the brand hones its focus on Asia more closely.

Branding 100

Branding Capital Retail User Experience 100

PYMNTS

FEBRUARY 7, 2020

Lightspeed , the Canadian global point-of-sale (POS) and eCommerce company, is teaming up with Silicon Valley payments platform Stripe to advance in-store and online payments for retailers and restaurants in the U.S. Google Launches Mobile Plan Browse, Recharge Feature In India. The Digital Evolution Of The Online Gaming Ecosystem.

Google 123

Google Retail United States Online 123

Cisco

APRIL 13, 2021

Especially when compared to FinTechs and other online services, banks often lag behind. Banks can compensate for this disadvantage with their well-known brand and the high level of trust of their customers . This requires a clearly structured and easy-to-use mobile banking app that runs quickly and reliably.

Examples 76

Examples Mobile Online User Experience 76