PYMNTS

JUNE 9, 2017

In the early days of the Internet, brands and businesses knew they wanted to get online, but they just weren’t quite sure why, or how best to do it. In the early days, brand sites were ugly, clunky and not terribly useful. In the early days, brand sites were ugly, clunky and not terribly useful. Coming Customization.

Branding 101

Branding Mobile Retail Samsung 101

Perficient

JULY 15, 2020

End goal is to find harmony across both the personas to drive revenue, innovation and product development improving brand recognition. Desired outcome of each stage is support the business in the most efficient and cost effective manner with an eye towards innovation and evolution. Innovation pains – build vs buy decisions.

Data 497

Data Customer Experience Analytics Industry 497

PYMNTS

JANUARY 26, 2021

CU members who reported shopping online at least several times a week increased by nearly 50 percent since the pandemic began last spring. The goal was to create virtual channels where members can interact using mobile and online banking, and its improved customer center. To get the full story, download the Tracker.

Tools 276

Tools Los Angeles New Jersey Trends 276

PYMNTS

APRIL 4, 2019

As Chipotle continues its digital efforts, the chain’s stock is having its best year since 2013, with part of the increase credited to investors liking CEO Brian Niccol , who joined the chain about a year ago after turning Taco Bell into a lifestyle brand and introducing breakfast at the quick service restaurant. Chipotle’s Digital Gains.

Innovation 136

Innovation National Mobile Trends 136

PYMNTS

DECEMBER 26, 2016

Payments 2016: The Year Of Online And In-Store Convergence Via Mobile. We’ve seen that evolution from brands in terms of omnichannel offerings that customers actually seem to want. Levi’s is innovating with fashion, encouraging consumers to shop in-store with their mobile phones. Download the eBook.

Mobile 125

Mobile Online eBook Payments 125

PYMNTS

AUGUST 10, 2018

At first glance, 2018 is shaping up to be a year that has brought meaningful consumer, regulatory and legislative backlash against lax online privacy. social media users are “very confident” that those platforms would protect users’ data, according to Pew — with 64 percent calling for more regulation of online advertisers.

Online 101

Online social media Baltimore Data 101

PYMNTS

MAY 22, 2020

We are now seeing women fashion shoppers get more comfortable buying online, and with The Yes and other new apps and services, it gets easier and more fun. The trend to buy online has continued to grow every year since 2000 but we are clearly seeing the acceleration of that trend. Then this pandemic hit.

Branding 132

Branding Trends Online Retail 132

PYMNTS

OCTOBER 6, 2020

A study found that the industry expanded by 20 percent over the past five years, with online food delivery revenue expected to hit $24 billion by 2023. For more on these and other order to eat news items, download this month’s Tracker. Developments From The Order To Eat World. About The Tracker.

Report 237

Report Innovation Boston Chicago 237

PYMNTS

JANUARY 17, 2020

CarGurus is a successful company that went public in 2017, and it’s going to keep Autolist as its own brand and website. Like CarGurus, Autolist is a tech-centric online auto shopping provider,” Jeremy Sacco, CarGurus’ director of B2B content and communications, wrote in a blog post.

San Francisco 130

San Francisco Boston Leadership Branding 130

CB Insights

FEBRUARY 28, 2019

Unlike Amazon in the US, Chinese e-commerce giants are aggressively courting luxury brands. Download the full report to find out the top trends in luxury for 2019 from pop-ups to luxury streetwear. Download the full report to find out the top trends in luxury for 2019 from pop-ups to luxury streetwear. Source: JD.com.

Online 52

Online Branding Trends Retail 52

PYMNTS

OCTOBER 8, 2020

This could also enable retailers to distinguish themselves from the numerous businesses battling for customers online, he said. . Wuerch explained that consumers have become more budget-conscious and are therefore more selective about choosing new merchants or spending too much with familiar brands.

Security 208

Security Branding Retail Fraud 208

PYMNTS

JANUARY 8, 2021

But for all the challenges thrown up by 2020, the surge of consumers online has forced merchants to raise the level of their digital checkout game, according to the latest edition of the PYMNTS Checkout Conversion Index. percent for online and 1.4 SMBS Outpaced Top Retailers When It Came To Innovation Adoption .

Retail 261

Retail Online Mobile Customer Experience 261

PYMNTS

FEBRUARY 19, 2019

But the report noted that “the most common reason managers don’t like features like self-service kiosks and online ordering is that they believe customers don’t like them.” However, many QSRs, from Dunkin’ Brands to Taco Bell , are tuning to these digital innovations. Roughly 83.6

Apple 174

Apple Branding Innovation Cards 174

PYMNTS

MAY 1, 2018

Groupon , the deal website operator, announced news on Tuesday (May 1) that is buying Cloud Savings Company, the parent company of online discount code platform Vouchercloud and brand loyalty provider Giftcloud. According to Groupon, it has more than 5 million subscribers and relationships with more than 12,000 retailers and brands.

Company 100

Company Branding Maine Innovation 100

PYMNTS

AUGUST 3, 2020

Since mid-March, in a world gripped by a global pandemic, Apple, Amazon, Facebook, Google and many of the innovators that depend on them for distribution have become valuable ways for consumers to access essential goods and services and for businesses and consumers to interact. billion daily searches that happen on Google’s platform.

Apple 234

Apple Google Online Maine 234

PYMNTS

SEPTEMBER 30, 2020

More than 100 million consumers in the United States have switched from shopping in stores to shopping online since the pandemic began, and 83 percent of them plan to keep shopping with merchants they have discovered since then, even after the crisis has subsided.

Report 230

Report Retail United States Online 230

PYMNTS

JANUARY 22, 2019

In a new PYMNTS interview, Karen Webster and Rich Stuppy, chief customer experience officer at Kount , talked about all the recent digital and mobile strides that QSRs have been making — and why they are still behind the curve when it comes to protecting their technology, customers and brand reputations from online criminals.

How To 144

How To Fraud Online Mobile 144

Fintech Labs Insights

APRIL 12, 2024

Long before fintech was a thing (1995), I launched the first, and by most measures the biggest, newsletter during the first two decades of online/digital banking. It was called Online Banking Report and was read by a sizable portion of major industry players. The last one, published in Jan 2014, featured 50 innovations (see below).

Innovation 15

Innovation Fintech Online Mobile 15

PYMNTS

MARCH 25, 2019

The topic of conversation was the inevitable consolidation of the payments sector, as scale becomes critical to optimizing the payments experience and innovating new payments flows. Then, my thoughts immediately jumped to the opportunities this new tender type could create for online merchants. Guess what? Because Everyone Has to Eat.

Payments 198

Payments Innovation Branding Operations 198

PYMNTS

SEPTEMBER 23, 2019

Indeed, video games are helping to drive innovation when it comes to commerce and payments. billion gamers worldwide, and consumers are demanding more content, options and perks in their online subscriptions. This is only part of the innovation trend stemming from video games. This group is set to spend $152.1

Video 117

Video Payments Retail Mobile 117

PYMNTS

OCTOBER 18, 2019

Mastercard is collaborating with four eCommerce retailers — WHSmith.co.uk, Funky Pigeon, Cult Pens and The Card Gallery — to offer the Pay by Bank app to online shoppers, Mastercard announced in a press release on Friday (Oct. It’s not a separate app to download or service to sign-up for — it works through the mobile banking app a user has.

Retail 116

Retail User Experience ATM Security 116

PYMNTS

OCTOBER 3, 2019

The new Order To Eat Tracker highlights how several major brands are embracing third-party delivery services, loyalty programs and other ordering solutions in an effort to win over customers. Quick service restaurant (QSR) chain Boston Market is among the restaurant brands making their first forays into loyalty rewards.

Branding 139

Branding Boston Mobile Online 139

PYMNTS

DECEMBER 30, 2016

Here is the response from Florin Arghirescu, SVP of business relationships and innovation at Synchrony Financial …. Innovative POS companies like Poynt and Clover are reinventing the most painful point of the shopping experience: the checkout process. Download the eBook. Payments 2016: The Year Of The “Ecosystem,” Redefined.

eBook 140

eBook Payments Customer Experience Retail 140

PYMNTS

JUNE 25, 2018

Another had an offer with a promo code to get $10 off my first online order, which would be delivered free to my front door in two hours or less once I linked my Prime account to Whole Foods. But beautiful produce, nibbles and cool playlists aside, over the course of those 17 years I’ve shopped at Whole Foods, I never downloaded their app.

Retail 156

Retail Branding Millennials Online 156

PYMNTS

AUGUST 10, 2016

What we do know, however, is that efficiency-driving innovation will have its place, come whatever market environment,” Joshua Kempf, cofounder and CEO of online B2B industrial products distributor Gaveteiro.com.br , explained in his TechCrunch piece.

Innovation 100

Innovation Apple social media America 100

PYMNTS

FEBRUARY 24, 2020

The February Mobile Order-Ahead Tracker® explores the latest digital ordering developments, including new digital ordering milestones for Starbucks, the expansion of mobile order-ahead into new areas like groceries and innovative artificial intelligence (AI)-based fraud prevention solutions that could shake up the field.

Data 214

Data Fraud Mobile Florida 214

PYMNTS

MAY 25, 2017

Whether a brand is selling athletic apparel globally, or it’s trying to sell parents on letting their kids build their own teddy bears, the bottom line is almost always conversions. Before Deck and his team became a software team, they were consultants, helping athletics brands and retailers design omnichannel commerce strategies.

Software 112

Software Branding Online Retail 112

PYMNTS

FEBRUARY 18, 2020

Mediterranean QSR Dill & Parsley and sandwich brand Cousins Subs recently both encouraged consumers to buy directly from them with the launch of new ordering apps that also offer promotions. The brand is now piloting a new store model intended to better support such takeout and delivery purchases.

Millennials 232

Millennials Trends Strategy United States 232

PYMNTS

JANUARY 22, 2019

In a new PYMNTS interview, Karen Webster and Rich Stuppy, chief customer experience officer at Kount , talked about all the recent digital and mobile strides that QSRs have been making — and why they are still behind the curve when it comes to protecting their technology, customers and brand reputations from online criminals.

How To 108

How To Fraud Mobile Online 108

PYMNTS

APRIL 25, 2019

The term eSports can refer to a wide range of games in the competitive space, but in general the most popular ones are in the first-person shooter or multi-player online battle arena genres. Consumers are buying Tilly’s products online, as digital growth was up 22 percent in 2018. Most estimates for 2018 are around $900 million.

Retail 166

Retail America Video Millennials 166

PYMNTS

FEBRUARY 27, 2019

Even in an age when shoppers can order groceries online and have them delivered straight to their doors, the vast majority of consumers are still shopping the traditional way – hopping in their cars and heading to their local brick-and-mortar grocery store to shop the aisles or pick up an online order. Roughly three in 10 – or 27.1

Maine 135

Maine Seattle Online Retail 135

PYMNTS

JULY 16, 2019

Domino’s CEO Richard Allison said on a call with analysts that he was pleased with the second-quarter performance, but noting “we are a work-in-progress brand,” he said there have been and will always be many areas where the brand can improve. Digital Innovations. Customer Loyalty.

US 100

US Houston Innovation Branding 100

PYMNTS

AUGUST 21, 2017

JOANN Fabric and Craft Stores has shared its new mobile app with consumers which will allow people to interact with the brand on a more convenient digital level. Anyone who downloads the app will be able to shop, view project ideas, use mobile coupons and share how-to projects with other crafters.

Retail 115

Retail Video Branding Mobile 115

PYMNTS

JULY 28, 2020

consumers did at least some shopping online as of April 11 — a figure that had risen to 35.7 The government is now looking to expand a pilot program that enables EBT users to spend the money online and remotely shop for groceries, which would help them avoid physical interactions that could expose them to COVID-19. percent of U.S.

Cards 212

Cards Rhode Island Payments Online 212

PYMNTS

APRIL 18, 2017

voice) to interact with people, brands or services and bots that heretofore have had no real place in the bidirectional, asynchronous messaging context.”. Connecting consumers with brands at any time of the day for customer service and making purchases gives chat commerce the opportunity to shake up the retail industry.

social media 123

social media Payments Retail Branding 123

PYMNTS

NOVEMBER 2, 2020

For more on these and other order to eat news items, download this month’s Tracker. Restaurants have needed strategies to meet customers’ demands for speed and convenience no matter whether they place orders by phone, online, on an app or at kiosks in or outside restaurants, particularly this year during the pandemic.

Massachusetts 185

Massachusetts United States Survey Meeting 185

PYMNTS

JULY 21, 2020

Customers] are not going to download a Checkers and Rally’s app to play a game or to surf the web. Customers can join by texting or signing up online or at the restaurant, Buchmann explained, and they can redeem their rewards at physical locations or online for pickup or delivery. Simplicity is actually the key,” Buchmann said.

Mobile 143

Mobile Tampa Study Florida 143