PYMNTS

FEBRUARY 25, 2020

73 percent: Share of millennials who are doing DIY home improvement. 19 percent: Growth rate of “experience-driven” brands, per one recent report. Data: 6,300: Minimum number of attendee check-ins at all Anthropologie events in 2019. 25: Number of locations where Anthropologie ran a fashion show in March 2019.

Retail 130

Retail Millennials Tools Innovation 130

PYMNTS

APRIL 24, 2018

It’s time for retailers to stop looking at brick-and-mortar like it’s dying. Traditional retail is changing, it’s true – and that has manifested as a fair amount of growing pains – but the perception that physical retail is a sinking ship may be leading merchants astray. How can customer experience be improved?

Retail 156

Retail Branding Mobile Millennials 156

PYMNTS

AUGUST 17, 2017

It can be argued that some of the toughest buyers to keep in mind when planning out retail strategies are teenagers. While one day a teen may be into shopping strictly online, another day may see an offline preferred experience or a mixture of both, and retailers must be at the ready to transform engagement efforts at any given time.

Retail 127

Retail social media Online Mobile 127

PYMNTS

AUGUST 17, 2017

It can be argued that some of the toughest buyers to keep in mind when planning out retail strategies are teenagers. While one day a teen may be into shopping strictly online, another day may see an offline preferred experience or a mixture of both, and retailers must be at the ready to transform engagement efforts at any given time.

Retail 114

Retail social media Online Mobile 114

PYMNTS

APRIL 19, 2018

Wendy’s , for example, planned to roll out self-ordering kiosks at about 1,000 of its retail locations by the end of 2017 in an attempt to both lure younger customers and to battle long lines at peak dining hours. They are also trying to enhance the customer experience. Younger customers prefer to use a kiosk.”.

Retail 102

Retail eBook Customer Experience Ohio 102

PYMNTS

MAY 5, 2020

With the retail industry sliding into Mother’s Day in just a week, the return issue is bound to raise its head. Some stats around the issue show just how substantial it is for retailers. And if a retailer charges too much (or charges at all) 57 percent of millennials will bail on future business. Now add a pandemic.

Policies 185

Policies Retail Study Washington 185

PYMNTS

MARCH 10, 2020

Consumers love the delayed payment options and so do retailers, but the BNPL players themselves are loving their business model, too. The IOU apps are reporting that average order value is typically higher, and checkout conversions surge 30 percent for retailers using BNPL. It’s a bona fide phenomenon.

Case Study 135

Case Study Retail Millennials Branding 135

PYMNTS

MARCH 6, 2020

Price reductions from consumers’ favorite brands would solve their issues, but retailers cannot drop prices as low as some might like. This atmosphere of financial flexibility is crucial to retailers looking to compete in today’s shopping environment, no matter how customers are transacting.

Retail 131

Retail Branding Millennials Mobile 131

PYMNTS

SEPTEMBER 6, 2018

Big brands have a complicated relationship with Amazon : The eCommerce retailer serves both as a potential competitor and as a retail partner that could open up new sales channels. Among others, J.Crew has joined the likes of Nike and Party City to become the latest brand to offer its products through the eCommerce site.

Branding 101

Branding Online Millennials Retail 101

Celent Banking

MARCH 16, 2015

This last week the American Banker Retail Banking Conference 2015 was going on in Austin, TX. One of the presentations used non-FI examples to look at how banks can approach integrating omnichannel into customer interactions. The retailer combines the in-store and app experience to enhance the customer buying process.

Conference 100

Conference Retail Community Community Bank 100

PYMNTS

MARCH 12, 2019

For physical retail, and department stores in particular, it’s both the best of times and worst of times. The headline topping the news this week was that, in 2019, more than 4,800 retail locations have or will close. certainly don’t make for compelling reading for retail executives. million to get the startup off the ground?

New York 144

New York Retail Branding Online 144

PYMNTS

APRIL 30, 2018

QVC President and CEO Mike George said when the deal was announced,“By creating the leader in discovery-based shopping, we will enhance the customer experience, accelerate innovation, leverage our resources and talents to further strengthen our brands, and redeploy savings for innovation and growth.

Branding 129

Branding Millennials Retail social media 129

PYMNTS

AUGUST 14, 2019

The department store retailer bolstered its omnichannel efforts while opening a distribution center for its off-priced business that taps into cloud computing technology; however, it struggled with inventory during the quarter. Our customers love the expanded selection,” he said. Omnichannel Experiences.

Columbus 100

Columbus DC Branding Google 100

Insights on Business

FEBRUARY 27, 2019

The ingredients that will help execute the digital first mission include: Customer experience: Who are the digital-first customers and what do they expect? Customer experience. We need to consider the needs of all types of customers. Use case: Focus on the millennial market with mobile. To be clear.

Customer Experience 107

Customer Experience Mobile Millennials Examples 107

Insights on Business

APRIL 28, 2017

Some of the most important elements mentioned by analysts and professionals can be divided into four models: Digital bank brands: Many established, full-service banks find it difficult to appeal to millennials. Wary of alienating existing customers, they do not want to alter their current branding.

Digital Banking 171

Digital Banking User Experience Branding social media 171

PYMNTS

MAY 17, 2018

In an era that has seen physical retail locations — particularly large box stores — suffer from consumers becoming increasingly enamored with the online experience, it was still a bit of a surprise to see shoe retailer DSW log something of a bumpy 2017. The shoe retailer even tried to sell eBuys, but there were no takers.

Columbus 108

Columbus Retail Branding Ohio 108

PYMNTS

SEPTEMBER 30, 2019

The latest Payments and the Platform Economy study examines how marketplaces are responding to the counterfeit threat as well as how they are continuing to innovate the customer experience. According to the 2018 Global Brand Counterfeiting Report , luxury fashion brands are a favored target. Online Resale. Social Media.

Online 101

Online Fraud Branding social media 101

The Financial Brand

JANUARY 11, 2021

The post Is Challenger Bank Chime the Future of Retail Banking? appeared first on The Financial Brand. The Chime juggernaut received a rocket boost from COVID's impact on consumers. What bankers must know about this tech-powered 'alt bank.'.

Retail 40

Retail Branding Customer Experience Innovation Strategies 40

PYMNTS

FEBRUARY 21, 2020

As Pizza Hut stumbles financially and Domino’s races ahead, the commitment to the customer experience is under a microscope, and home delivery is a critical element of that experience. Restaurants need to meet guests where they are – and remain on-brand throughout the experience.

Customer Experience 146

Customer Experience Operations Millennials Online 146

NCR

DECEMBER 20, 2016

It is also a good indicator and predecessor of loyalty, which is an ultimate goal of any customer-brand relationship. Today, it is widely accepted that customers’ expectations are shaped through their cross-industry experience. In this regard, retailers have already set a very high bar for putting their customers first.

Retail 40

Retail Video Millennials Mobile 40

PYMNTS

JULY 21, 2017

Given that the debit and credit card share of total retail sales is at 77 percent, acceleration in contactless may be in the (virtual) cards. In the “if you can’t beat ‘em, join ‘em” spirit that seems to be coming increasingly prevalent in retail these days, Sears has struck a deal with Amazon. billion pounds.

Millennials 100

Millennials Mobile Branding Retail 100

PYMNTS

AUGUST 14, 2018

51 percent: Share of millennials who are more willing to purchase from brands that offer a strong mobile experience.25 . $2 billion: The amount of deposits Canada’s first digital bank EQ has taken in since its founding in 2016. $1 1 million: What a NYC taxi medallion cost in 2015. Today, they auction for around $175,000.

Data 100

Data Millennials Bitcoin cryptocurrency 100

PYMNTS

DECEMBER 19, 2018

Retailers are rolling out new ways for consumers to purchase their groceries that allow them to trade the checkout line for a few taps on a smartphone. If grocery stores want to tap into this customer base, they need to consider consumer preferences such as where customers are shopping and why. Just under 17 percent — or 16.7

Retail 108

Retail Colorado Online Mobile 108

PYMNTS

APRIL 29, 2019

In the particular case of convenience store (C-store) commerce, a section of retail poised to become a vital part of the emerging connected vehicle ecosystem, that means taking a journey back several decades, during the mid-century peak of carhop culture. Not to mention, those experiences go beyond pumpside deliveries.

Mobile 152

Mobile Maine Trends Retail 152

William Mills

AUGUST 11, 2016

They discuss key insights from their article in the 2016 Bankers as Buyers Report titled, “The Payoff of Bank-Branded Mobile Wallets With Tender Reciprocity.” Interview Topic: The Payoff of Bank-Branded Mobile Wallets with Tender Reciprocity. RC: And integrating with the retailer right. Interviewer: Charlyne H.

Branding 40

Branding Mobile Retail Strategy 40

PYMNTS

SEPTEMBER 12, 2018

Fixers , among other platforms, comes as part of a huge movement from a new generation of travel entrepreneurs: “They are creating a completely unique set of experiences,” Fixers Founder and Chief Creative Officer Lisa Simpson told PYMNTS.com in an interview. Millennials make up about a third of the U.S.

Millennials 108

Millennials Customer Experience Online Course 108

PYMNTS

FEBRUARY 23, 2018

Taco Bell is living más as it pulls ahead of Burger King as the fourth-largest quick-service restaurant (QSR) brand with new delivery options and, yes, nacho fries. percent in 2017, Taco Bell has been drawing in customers with new food items, a Live Más marketing campaign and new nacho fries for $1. . But McDonald ’s Corp.

Online 101

Online US Payments Mobile 101

Bank Innovation

AUGUST 7, 2019

It’s a core pillar behind how it approaches customer service, even if people are interacting with the brand through a computer or smartphone screen. Although instant messaging and web-based chat options are available to assist Dave customers, it’s still too […].

Branding 170

Branding Marketing Customer Experience Millennials 170

PYMNTS

AUGUST 26, 2019

The latest Payments And The Platform Economy Playbook examines how marketplaces are using technologies like AI to innovate the customer experience. Visual search has held promise for online retailers for some time, especially since offering more visual content can engage tech-savvy millennial and Gen Z consumers.

Customer Experience 109

Customer Experience Millennials Retail social media 109

PYMNTS

AUGUST 26, 2019

Retailers looking to engage tech-savvy millennials and Gen Z consumers are quickly doubling down on their efforts to offer more visual content and enhance the discoverability of their products and services. Instead, they can use this software to simply share an image with the retailer.

Millennials 185

Millennials Retail Tools social media 185

Cisco

MAY 25, 2021

According to Jeff Michaud, IMI Mobile VP Client Strategy, customer expectations have shifted: Shift from business-owned channels to consumer-preferred -> Only 12% of millennials cite telephone as their favorite communication channel.

Strategy 71

Strategy Mobile Study System 71

PYMNTS

JANUARY 9, 2017

The Customer Experience . They were aware of what millennials wanted before the millennials even got there and that ‘shopping’ didn’t mean filling your cart with canned peas; it meant hanging out, learning about food and eating it.”. Wegmans was prescient,” on grocery analyst noted.

Millennials 100

Millennials Massachusetts Course Training 100

NCR

FEBRUARY 17, 2017

Multichannel is about offering as many customer touchpoints as possible and can involve different strategies for different channels. Omnichannel is more focused on unifying the customer experience across all channels. According to Retail Banking Research , the number of ATMs worldwide rose by five percent to 3.2

ATM 85

ATM Mobile Strategy Fraud 85

The Financial Brand

JANUARY 19, 2022

Retail bankers may assume they have Gen Z down pat. The post Gen Z’s Top Priorities When Selecting a Financial Service Provider appeared first on The Financial Brand - Banking Trends, Analysis & Insights. But traditional institutions and fintechs must earn the trust of these young consumers.

Banking Trends 33

Banking Trends Analysis Trends Branding 33

The Financial Brand

OCTOBER 8, 2020

Looking to cement its dominance in retail banking, Bank of America created Life Plan 1.0, a digital app tightly tied to in-person experience. The post Inside the Strategy Behind BofA’s Digital Life Planning App appeared first on The Financial Brand.

Strategy 39

Strategy America Branding Retail 39

CB Insights

NOVEMBER 6, 2018

Search data helps brands understand shopper preferences. Beauty brands partner with Google Assistant and Home. Amazon’s next big move could be in beauty retail. Retail partnerships to add value for SMB clients. Retail partnerships to add value for SMB clients. Messenger taps brands for beauty bots.

Google 72

Google Apple Industry Branding 72

PYMNTS

JULY 26, 2016

If you’re a retailer or a brand, it seems as though eCommerce and the rise of smartphones and mobile shopping have made your customers more cost-savvy and price-aware than ever before. Well, the rise of eCommerce and mobile shopping doesn’t have to mean doom and gloom for luxury brands or retailers.

Branding 100

Branding social media Millennials Study 100